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New research by Kore.ai shows a shift towards AI-driven solutions in customer service, with agents prioritising AI tech over fair pay, and consumers applauding AI's precision and reliability.

DE-CIX, the global internet exchanges operator, saw a 14% revenue increase to over EURO €63m in 2023 while expanding into 14 new markets worldwide.

Telecoms operators to invest over $200bn worldwide in cloud network services in the next four years, spurred by the boom in cellular data demands, anticipates Juniper Research.

Te Tumu Paeroa, the Māori Trustee office, partners with Microsoft, forging a revolutionary digital strategy that seeks to deepen landowners' connection with their land, enable swift recovery from major weather events, and advance solutions to key issues like climate change.

Broadband Forum pioneers 5G advancements for the convergence of wireless and wireline networks, enhancing network resilience and applications.

TREND Networks has upgraded its SignalTEK 10G Network Throughput Tester and Cable Qualifier, introducing new features for simplified operation.

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

Stefan Lindvall, CEO of MultiTech, becomes a member of the board of directors for the LoRa Alliance, underlining his commitment to advancing IoT technologies.

Consumer adoption of eSIM technology doubles in 2023, led by North American demand, with adoption rates surging in Asia and Western Europe.

Telecoms firm Spark discloses true 4G and 5G speeds by leveraging Cisco ThousandEyes tech for precise measurements.

AVer debuts a new range of charging carts, the E12, E32c+, and E24c+, offering a secure, efficient solution for simultaneous device charging in commercial, educational, and healthcare sectors.

Akamai Technologies introduces the Guardicore platform, an AI-integrated security solution featuring Zero Trust Network Access and microsegmentation, proffering advanced protection against ransomware and bolstering compliance and hybrid security.

Hewlett Packard Enterprise leaps ahead with Wi-Fi 7 access points boasting 30% higher wireless traffic capacity and superior network security, aimed at propelling AI and IoT applications.

Glen White, former Executive GM of Kordia Solutions, has been promoted to Executive GM - Cyber Security for telecommunications provider Kordia, tasked with fortifying its robust cybersecurity business.

Broadband Forum slashes service deployment duration from months to weeks with the launch of its open-source Heron release, fostering cybersecurity, gaming and remote work improvements.

Cloudbrink launches innovative tool to gauge the impact of packet loss on hybrid employee performance, aiming to optimise network operations and enhance user experience.

Heights Telecom publishes a whitepaper on Wi-Fi 7 'Unlocking a New Era of Wireless Connectivity', highlighting its potential to transform industries and consumer connectivity.

Satellites' potential to bolster terrestrial networks is underutilised, says a Global mobile Suppliers Association report showing a surge in tie-ups between operators and satellite vendors for rural coverage.

Cybersecurity firm Radware has launched an AI-driven version of its DNS DDoS Protection solution. Using patented algorithms, it accurately identifies and blocks harmful traffic without human interaction, improving attack response time.

Private Internet Access unveils revamped Android VPN app featuring heightened user privacy, a sleeker design, and swift Kotlin-based coding, offering superior online safeguarding.

Irish software firm, Software Radio Systems, has successfully integrated and tested the 5G Radio Access Network software, srsRAN Enterprise 5G, with Picocom's small cell technology.

Berlin-based OTIC, at Deutsche Telekom's innovation campus, has accomplished the first European certification of an O-RAN unit, marking a significant milestone for open radio access networks.

Cradlepoint, an Ericsson division, unveils its revolutionising single vendor Secure Access Service Edge (SASE) solution, NetCloud SASE, promising agile and secure network deployment in six minutes.

The ITW Global Leaders Forum and i3Forum have updated their industry-based code to combat International Revenue Share Fraud within the international voice market, targeting the use of premium rate numbers.