Automation stories - Page 21

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

Australian bosses double down on AI to cut costs, even as few see strong returns and rapid technological change fuels mounting pressure.

AI disruption, cyber threats and inflation now rank as top concerns for Australasian CEOs, even as most still plan to expand in 2026.

Tata Communications has rolled out an AI-ready multi-cloud suite to help APAC enterprises scale hybrid AI with integrated network, edge and visibility.

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

Cybersecurity leaders warn boards must treat data privacy as a strategic imperative as AI drives explosive growth in personal data use.

AI investment is surging faster than data privacy and board oversight, leaving storage gaps and weak access controls to fuel rising risk.

Ataccama named Leader in Forrester's 2026 Data Quality Wave, earning top Strategy score for its AI-first, end-to-end data trust platform.

Dynatrace launches Intelligence platform with agentic AI, deeper cloud hooks and next-gen RUM to tackle escalating data and ops complexity.

Deloitte predicts agentic AI boom, surging data centre and sovereign compute spend, and fast-shifting media habits by 2026.

Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.

Springboards' new ad warns rapid generative AI may erode originality in advertising, narrowing creative choices and raising copyright risks.

Mitsubishi Electric completes USD $1bn purchase of OT and IoT security specialist Nozomi Networks, which will continue to run independently.

AI-driven hacking has pushed weekly cyber attacks up 70% since 2023, with Check Point warning campaigns are faster, broader and harder to stop.

Aeris surpasses 100 million devices on its IoT platform after Ericsson asset deal, far outpacing global cellular IoT growth rates.

Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.

APAC banks face heavy manual compliance workloads as poor data quality and legacy systems stall AI adoption, survey respondents warn.

GitHub Copilot tops 4.7m paid users as GitHub pitches Agent HQ as the central hub for multi-vendor coding agents across its platform.

NP Digital Australia posts record H2 2025 growth, winning 22 clients and lifting revenue over 25% on the back of an AI-first strategy.