Contact Centre stories - Page 110
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Skype launches premium enterprise features
Mon, 10th Jan 2011
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uc
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windows
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hp
Version 5.1 for Windows PCs now offers group video calls between three to ten people for a monthly subscription.
Outsourcing your office
Sat, 1st Jan 2011
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uc
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digital entertainment
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contact centre
Outsourcing can make your business more productive and more profitable – if you know how to take advantage of it.
Free business tools
Sat, 1st Jan 2011
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uc
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digital entertainment
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open source
Free tools are not always truly free. Look out for restrictions and hidden costs, and choose options that can grow with your business.
Who will YOOBEE?
Sat, 1st Jan 2011
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uc
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network infrastructure
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wireless networks
Warwick Grey unveils 'yoobee', aiming to transform Renaissance with a vision of creativity and community, amid industry skepticism and staff exits.
Zeacom receives $2.11m tech grant
Fri, 10th Dec 2010
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uc
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telco
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contact centre
Zeacom secures a $2.11m tech grant to boost its R&D and global marketing, aiming to scale in the high growth Unified Communications sector.
Skype updates Symbian client
Thu, 9th Dec 2010
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uc
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personal computing devices
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apple
Skype enhances Symbian app, adding Nokia N8, C6, C7, E7 support and SILK codec for CD-quality calls, even on low bandwidth.
Apple, Google asked to pay for network upgrades
Thu, 9th Dec 2010
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uc
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personal computing devices
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apple
Content-generating internet giants such as Apple and Google should help pay for network investments say European telco bosses.
Salesforce unveils Chatter Free
Thu, 9th Dec 2010
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uc
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data analytics
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martech
Salesforce launches Chatter Free, a game-changing enterprise collaboration app, aiming to boost social collaboration within firms.
Pressure builds on Microsoft to reveal WP7 figures
Thu, 9th Dec 2010
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uc
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personal computing devices
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microsoft
Microsoft remains tight-lipped on WP7 sales at LeWeb, sparking speculation as pressure mounts for transparency.
PC Tools goes direct to retail
Thu, 9th Dec 2010
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uc
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personal computing devices
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apple
PC Tools, bolstered by its Symantec acquisition, launches its affordable anti-virus software at Dick Smith in New Zealand, marking a direct retail expansion.
Google reveals top Kiwi searches
Thu, 9th Dec 2010
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uc
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personal computing devices
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apple
Google's NZ search data reveals top 2010 interests: Christchurch quake, Pike River disaster, and Paul Henry among key topics Kiwis Googled.
Dead Space 2 demo incoming
Thu, 9th Dec 2010
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gaming
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uc
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digital entertainment
Landing just days before Christmas, gamers get an early present in a chance to check out a single-player demo of EA's upcoming survival horror.
Office Web Apps now online in New Zealand
Thu, 9th Dec 2010
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uc
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personal computing devices
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apple
New Zealanders can now access Web Apps to view, edit, and share Office documents from anywhere with a browser.
Kratos joins Mortal Kombat roster as PS3 exclusive
Thu, 9th Dec 2010
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gaming
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uc
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digital entertainment
As revealed in the latest issue of the US official PlayStation Magazine, the God of War will be a playable character in next year's Mortal Kombat reboot.
Jabra launches Microsoft Lync range
Wed, 8th Dec 2010
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uc
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personal computing devices
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microsoft
Following the recent launch of Microsoft Lync 2010, Jabra has unveiled details on a fleet of products optimised for Microsoft's new communications system.
Zeacom zeros in on international growth
Wed, 8th Dec 2010
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uc
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personal computing devices
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apple
The unified communications firm has created a new VP of Business Development role to focus on international expansion.
Vodafone Qatar reaches out to Alcatel-Lucent
Wed, 8th Dec 2010
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uc
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personal computing devices
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apple
Alcatel-Lucent wins race to deploy a converged infrastructure that integrates new fibre network with the existing mobile one.
PostShop finder app hit iTunes
Wed, 8th Dec 2010
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smartphones
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uc
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personal computing devices
New Zealand Post unveils a handy PostShop finder app on iTunes, streamlining the way customers locate stores and check open hours.
Kaseya opens Auckland service centre
Wed, 8th Dec 2010
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smartphones
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uc
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personal computing devices
New Zealand and Ireland-based facilities to offer customers round the clock support and a more responsive, professional service.
Plugging customer churn
Wed, 1st Dec 2010
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uc
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digital entertainment
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ipad
Enterprises strive to retain customers by focusing on voice channel optimization and actionable insights from key performance indicators.