Max Howells stories
{
"introduction": "
Max Howells is an insightful writer with a keen interest in technology and organisational efficiency. His expertise lies in elucidating the importance of risk management in IT projects, highlighting how deploying effective and automated processes can lead to optimal outcomes for organisations.
Additionally, Max is passionate about how technological advancements, such as robotic process automation, can transform and supercharge the performance of customer contact centres, enabling businesses to drive sales and growth effectively in the year ahead.
" }
Understanding the importance of risk management in projects
Wed, 13th Dec 2023
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rpa
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apm
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risk & compliance
By deploying effective and automated processes and then managing them, IT leaders can ensure their organisation enjoys the best possible outcomes.
Will 2024 be the year you supercharge the performance of your customer contact centre?
Wed, 15th Nov 2023
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uc
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cx
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martech
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.