Twitter stories - Page 14

In an economic crunch, enhancing first-call resolution in contact centres is key to boosting customer service and cutting costs.

2011 saw further development of security risks for IT users – both as individuals and as employees of businesses.

Against all odds, Windows Phone shines at CES 2012, outpacing rivals with an expansive ecosystem and user-friendly appeal.

Google's shares plummet nearly 10% as it misses Wall Street's earnings expectations, despite strong revenue growth and user sign-ups.

As Wikipedia goes dark to protest SOPA and PIPA, users find ways to access it via Google's cache and a humorous Twitter feed offers 'facts'.

Mark Zuckerberg breaks his Twitter silence since 2009, urging followers to oppose SOPA and PIPA bills to protect internet freedom.

Wikipedia to go dark for 24 hrs in global protest against SOPA and PIPA, calling for action against the bills threatening internet freedom.

Symantec broadens its tech horizons by acquiring cloud archive firm LiveOffice for $115m, enhancing info governance services amidst hacker threats.

Reddit plans a 12-hour blackout to protest against the US's SOPA, aiming to make a significant statement in the fight for internet freedom.

Harvard expert warns businesses must join Google+ or risk losing top SEO rankings, highlighting Google's strategic leverage.

Blizzard hints Diablo III may hit consoles, exploring potential beyond PC. No confirmation yet, focus remains on PC/Mac version.

Twitter bursts in uproar as Google integrates Search with its social platform, Google+, igniting concerns over internet fairness.

Bethesda set to conquer Skyrim's PS3 lag woes with an impending 1.4 patch, promising smoother dragon-slaying adventures by month's end.

Wave goodbye to online monotony with sites that transform genealogy into a game, perfect your packing list, and even teach you sign language.

New Zealand's Ben Liebert has launched stringsof.me, a social media site prompting daily reflections and creating a unique digital diary.

Augmented reality program helps rebuild Christchurch, viral videos from NZ, and a review of the Nokia N9 phone.

Discover the internet's best-kept secrets: from mastering screen shots, essential keyboard shortcuts, to eco-friendly travel planning.

The age-old tech rivalry between Mac and PC continues, with both camps claiming superiority in speed, functionality, and user base.

Infinity Ward teases new MW3 game modes and patch to spice up the weekend, aiming to recapture fans swayed by Skyrim's allure.

Reaction to Amy Adams' appointment has been mixed. Will she bring fresh enthusiasm to the role or is she out of her depth?.