Stories by Andrew Borthwick
Driving outstanding customer experience with customer centricity and supportive technology
Thu, 20th Nov 2025
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data analytics
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digital transformation
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cx
Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.
The key levers of an enterprise’s growth - AI focus, innovative culture, and strategic partners
Wed, 16th Jul 2025
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digital transformation
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encryption
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hyperscale
Enterprises drive growth by aligning AI advancements with innovative cultures and strategic partnerships, unlocking real outcomes and long-term success.
AI automation: Does it automatically mean job cuts in mining?
Tue, 27th Aug 2024
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aiops
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genai
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ai
As AI transforms Australia's mining sector, fears of job cuts loom. But Orange Business argues that AI can enhance safety, efficiency, and job security.
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Fortifying business defences through crucial cybersecurity training
Fri, 24th Nov 2023
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data protection
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risk & compliance
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cybersecurity
As Australia's digital landscape has evolved, so too have the cyber-attacks that work to bypass security technology by preying on human error.