The Ultimate Guide to Unified Communications
A curated Kiwi edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
Kiwi Unified Communications News
Regional stories with direct local relevance
One NZ tops New Zealand mobile rankings for fifth year
Customers saw One NZ extend its five-year lead after umlaut ranked it ahead of rivals in every category across New Zealand.
Dynamic Supplies New Zealand appoints Matt Borchert
The hire signals a sharper push into AV and unified communications as Dynamic Supplies targets resellers serving education, business and government.
Conference Room Audio Should Be Managed Like Enterprise IT
Better network oversight is letting firms scale meeting rooms, boost uptime and add AI captions, transcription and analytics.
One NZ calls for long-term telecom investment policy
Rising demand and tighter economics are squeezing network spending, with One NZ warning New Zealanders could feel slower progress in coverage and resilience.
Port Nelson rolls out private 5G across warehouses
Reliable warehouse scanning and safety communications are now less vulnerable to dead spots after a private 5G rollout across three Port Nelson sites.
Microsoft says NZ contribution hits NZ$9.4bn in FY25
Local firms and agencies are using Microsoft’s AI and cloud tools to lift productivity, as the company’s NZ impact reaches NZ$9.4 billion in FY25.
Analyst Insights
Research and market analysis connected to Unified Communications
8x8 launches Resolve for deskless workforce alerts
Proximus Global rises to Gartner CPaaS leaders group
Data centre market set to hit USD $1.08 trillion by 2034
Sinch named leader in IDC communications platform study
Infobip launches AgentOS platform, targets agentic AI shift
Featured News
Conference Room Audio Should Be Managed Like Enterprise IT
Better network oversight is letting firms scale meeting rooms, boost uptime and add AI captions, transcription and analytics.
'Self-learning' AI big boon for Qualtrics' CX
Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.
Google sees retail success with agentic commerce push
Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.
Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap
The new tools aim to help firms spot faulty AI outputs and data risks sooner as production deployments outpace monitoring methods.
Scale By Avec says strategic hiring is the key in the age of AI
AI is forcing firms to rethink hiring, as Scale By Avec says training and human skills matter more than simple headcount cuts.
Zetifi's connectivity solutions drive fleet and worker safety
Remote crews can now stay connected and monitored through Zetifi’s multi-network system, reducing risk and unnecessary check-ins in the field.
Reviews
Hands-on review: Asus RT-BE58 Go dual-band travel router/range extender
Hands-on review: Dynabook Z40L-N business laptop
Hands-on review: Apple iPhone 17e tested and assessed
Hands-on review: Samsung Galaxy A57 5G smartphone
Hands-on review: Samsung Galaxy A17 5G smartphone
Hands-on review: Dell Pro Plus Wireless Speakerphone
Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset
Hands-on Review: Apple iPhone 17 Pro Max 512GB - Cosmic Orange
Hands-on Review: iPhone 17 in sage green screams luxury and maturity
Expert Columns
Navigating Asia's Digital Infrastructure: The Strategic Role of Hong Kong in Global Cloud and AI Expansion
Completing the 5G journey: Why APAC's 6G ambition depends on what we do next
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Don't rule yourself out of a career in STEM
Female representation in AI is a win-win situation for businesses
Why 'Give to Gain' needs to stop being a women's virtue and start being a business model
This International Women's Day, lean on proof (of skill, of impact and of potential)
International Women's Day: Expanding access, accelerating progress
Closing the gender digital divide: Why women's voices must shape connectivity policy
Knowledge equity in the age of AI: Moving from gatekeeper to orchestrator
Interviews
Interviews and video coverage from the networkRecent Unified Communications News
One NZ readies satellite texts as Cyclone Vaianu nears
Customers in storm-hit areas could still text if mobile coverage fails, as One NZ prepares satellite backup ahead of Cyclone Vaianu.
Tuanz warns New Zealand of widening digital safety gaps
Schools, households and agencies face uneven access and safety online as TUANZ urges a national rethink over AI, curriculum and mobile coverage.
One NZ ends 2G and 3G network services across New Zealand
One NZ has switched off its 2G and 3G networks nationwide, freeing spectrum for faster 4G and 5G and leaving holdouts needing new phones.
2degrees, Bunnings team up on tradie telco, energy deals
2degrees and Bunnings Trade join forces to offer PowerPass tradies discounted mobile, broadband and electricity deals across New Zealand.
Vetta Group merges multiple tech brands under single name
New Zealand tech provider Vetta Group is unifying its brands under a single identity by 2026, aiming to streamline customer engagement.
Auckland, Northland most at risk in NZ resilience index
Auckland and Northland top a new index of New Zealand's most fragile infrastructure, as experts urge maintenance-first spending on resilience.
TUANZ partners with Recycle A Device to bridge divide
TUANZ has teamed with Recycle A Device to supply refurbished laptops to students, targeting New Zealand's growing digital divide in 2026.
Optic Security & NZ partners named as global OSPA finalists
Optic Security Group and New Zealand partners have been named finalists in three Global OSPA categories, highlighting Kiwi security talent.
One NZ adds satellite data & WhatsApp calling service
One NZ extends Starlink-powered satellite service with limited data apps and WhatsApp calling for eligible phones beyond mobile coverage.
One NZ sees festive mobile data & satellite use surge
One NZ logs 17.4% New Year mobile data spike and 50% holiday satellite user jump as Kiwis head off-grid and demand always-on coverage.
US company Bourns tries to take over New Zealand chip maker Rakon
US firm Bourns launches NZD $356m bid for loss‑making Rakon, offering NZD $1.55 a share and locking up 41% of the chip maker's stock.
Devoli marks record fifth year in Deloitte growth index
Devoli becomes first to appear five years running in Deloitte New Zealand's Masters of Growth Index, capping a 478% revenue surge.
Why resilience won't future-proof our supply chains
Resilience is no longer enough: businesses must build anti-fragile, digitally enabled supply chains that thrive amid constant disruption.
2degrees begins phased 3G shutdown across rural NZ
2degrees has begun shutting down 3G on around 100 rural NZ sites, urging remaining users of older devices to upgrade to 4G or 5G.
NZTech rebrands as Tech New Zealand, uniting groups
NZTech has rebranded as Tech New Zealand, uniting 16 tech Communities and the wider Tech Alliance under one national ecosystem voice.
Datacom transforms Wellington HQ with Logitech for hybrid work
Datacom has revamped its Wellington HQ with Logitech tech, creating hybrid workspaces that boost collaboration and support diverse working styles.
Virsae & VOSS join forces to boost AI for workplace analytics
Virsae and VOSS have partnered to enhance AI-driven workplace analytics, combining expertise to boost collaboration and customer experience across major platforms.
The Power of Proximity Why established tech firms thrive in innovative communities
Established tech firms thrive in innovation hubs like Silicon Valley and New Zealand's Waikato by accessing fresh ideas, talent, and collaboration opportunities.
OpenAI brings group chat feature to Kiwi ChatGPT users
OpenAI has introduced a group chat feature in ChatGPT for up to 20 users, enabling shared collaboration in New Zealand, Japan, South Korea, and Taiwan.
Softsource acquires Network Edge to expand NZ ICT services
Softsource has expanded its New Zealand ICT footprint by acquiring Network Edge, boosting its services and presence across all major metropolitan centres.
Job Moves
Dynamic Supplies New Zealand appoints Matt Borchert
Andrew Crawford joins Digital Island as General Manager of Business Development
Gallagher Security appoints new Business Manager in NZ
Shannon Harris appointed HP New Zealand Managing Director
Jelena Lawton joins One NZ as enterprise mobility lead
One New Zealand appoints Kieran Byrne as new CTO
Will Graham appointed General Manager at One New Zealand
2degrees appoints Emma-Kate Greer as new Chief Customer Officer
Kordia appoints Glen White as Executive GM of Cyber Security
