About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 5
Sage expands AI tools with AWS to boost SMB financial accuracy
This month
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digital transformation
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hyperscale
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fintech
Sage advances its AI collaboration with AWS, enhancing financial tools and compliance support for SMBs across multiple countries with smarter, faster solutions.
UK tech leader confidence drops amid economic uncertainty
This month
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digital transformation
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genai
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ai
Confidence among UK tech leaders has dipped, with 61% viewing conditions as neutral or poor, though 84% plan investments in AI and innovation next year.
Majority of Australian workers would switch jobs for a pay rise
This month
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business support
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employment
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tech jobs
A survey reveals 52% of Australian office workers would switch jobs for a 22% pay rise, though 48% prioritise job security over salary increases.
Quantum AI seeing rising business interest despite high costs
This month
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data analytics
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quantum computing
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ai
Over 60% of 500 global business leaders are investing in or exploring quantum AI, citing promise in data analytics amidst cost and knowledge barriers.
AI reshapes data centre energy, cooling & sustainability strategies
This month
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datacentre infrastructure
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data analytics
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digital transformation
AI's rapid growth is forcing data centres worldwide to rethink power, cooling, and design, boosting energy use and sparking innovative, sustainable solutions.
Transparency urged to build stronger client-agency trust
This month
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devops
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apm
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software development
Helen Johnson, Tangram's founder, urges agencies to boost transparency in client relationships, citing that 40% of clients may switch partners within six months.
Forrester names AI, agentic systems & robotics top for 2025
This month
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robots
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hybrid cloud
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iot security
Forrester names AI, synthetic data, agentic AI and humanoid robots as top emerging technologies for 2025, highlighting a shift to strategic business adoption.
AI-focused marketing risks eroding trust, says new research
This month
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cx
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martech
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genai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.
Jobseekers hit by nearly 400 data breaches at Jobcentres in 2024
This month
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data protection
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breach prevention
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data privacy
Nearly 400 data breaches at UK Jobcentres in 2024 exposed personal details of jobseekers, raising serious concerns over data security and privacy.
Nearly half of Australian workers say pay fails to match costs
This month
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hcm
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wages
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pd
Nearly half of Australian workers feel their wages aren't keeping up with living costs, as job insecurity and burnout rise, ELMO Software reveals.
UK shoppers willing to pay more for connected experiences
This month
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digital transformation
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cx
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martech
Four in five Brits have used connected tech like QR codes and AR when shopping recently, with many willing to pay more for these experiences, says Merkle.
Human customer service drives loyalty & up to GBP £100 spend
This month
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
Cloudhouse & ServiceNow join forces to boost IT governance
This month
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itsm
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servicenow
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security vulnerabilities
Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.
Identifly named among South Australia's Top 25 Fast Movers
This month
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digital transformation
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pam
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iam
Adelaide-based Identifly named among South Australia's Top 25 fastest growing firms in the 2025 Fast Movers program, highlighting cybersecurity prowess.
Trend Micro launches AI threat detection for enterprise security
This month
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hyperscale
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cloud security
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soc
Trend Micro launches AI-powered threat detection on AWS, combining NVIDIA tech to safeguard enterprises scaling up their AI operations worldwide.
GenAI promises manufacturing boost but firms lack readiness
This month
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digital transformation
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edge computing
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iot
Manufacturers see generative AI as key to transformation but 92% lack the tech and policies needed, says NTT DATA research across 34 countries.
Survey finds trust, safety & security key for CX in 2025
This month
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digital transformation
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cx
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martech
A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.
Cyberattacks on UK retail giants spark security concerns
This month
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breach prevention
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ai
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cybersecurity
Harrods, Marks & Spencer and Co-op face a surge in cyberattacks, highlighting cybersecurity challenges within the UK retail sector amid rising digital threats.
Half of UK firms regret AI job cuts, turning to reskilling
This month
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partner programmes
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ai
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skills gap
New research reveals 39% of UK firms made AI-driven redundancies, with over half now regretting these decisions amid workforce and productivity concerns.
Rise in AI-driven cyberattacks prompts urgent action for SMEs
This month
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ransomware
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it training
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phishing
Two thirds of global firms saw a rise in cyberattacks last year, with AI-driven threats and lack of expertise raising security concerns, says Hiscox report.