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Expert Opinions - Page 7

Three reasons contact centres are embracing Open CcaaS
Customer Relationship Management

Three reasons contact centres are embracing Open CcaaS

With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.

By Martyn Riddle • 5 min read • Thu, 21st Mar 2024
IWD 2024: Never be discouraged - my journey into tech and telecommunications
EduTech

IWD 2024: Never be discouraged - my journey into tech and telecommunications

On International Women's Day 2024, a tech veteran reflects on her journey in the male-dominated sectors of technology and telecommunications, advocating for perseverance and determination.

By Nimisha Sudheer • 4 min read • Fri, 8th Mar 2024
IWD 2024: The big risk of too few women in Aotearoa's tech sector
EduTech

IWD 2024: The big risk of too few women in Aotearoa's tech sector

The scarcity of women in Aotearoa's tech sector, including cybersecurity, exacerbates risks of talent shortage, low productivity, staff turnover, and weaker business outcomes, experts warn.

By Melissa Cantell • 3 min read • Fri, 8th Mar 2024
IWD 2024: Collaboration is key to driving diversity in tech
Unified Communications

IWD 2024: Collaboration is key to driving diversity in tech

Stereotypes hamper women's progress in tech, with only 24% reaching leadership roles in 2023. Collaboration and mentorship are essential to fostering diversity, driving innovation, and breaking barriers.

By Shay Rubio • 4 min read • Fri, 8th Mar 2024
IWD 2024: Emerald innovators: Irish women leading the digital health revolution
Artificial Intelligence

IWD 2024: Emerald innovators: Irish women leading the digital health revolution

Irish women are at the helm of transforming healthcare through digital innovation, improving patient outcomes, and shaping the future of health-tech worldwide.

By Judith Harrington and Sophie O’Grady • 3 min read • Thu, 7th Mar 2024
IWD 2024: AI as your child's new study buddy and guide
EduTech

IWD 2024: AI as your child's new study buddy and guide

AI's enhanced role in education offers a personalised learning experience, easing teachers' workload, while providing tailored study schedules and multi-language support for students.

By Penelope Barton • 5 min read • Thu, 7th Mar 2024
IWD 2024: Celebrating achievements, championing empowerment & transforming hiring
Hyperscale

IWD 2024: Celebrating achievements, championing empowerment & transforming hiring

On International Women's Day 2024, Equinix celebrates women's achievements and empowerment, while introducing the transformative 'Equinix Hire Up Program' to enhance fair hiring and diversity.

By Hwa Choo Lim • 1 min read • Thu, 7th Mar 2024
IWD 2024: Women in tech shouldn't have to trade their identity to succeed
Kordia

IWD 2024: Women in tech shouldn't have to trade their identity to succeed

Jannine Wilkinson encourages women to succeed without surrendering their identities, reflecting on past gender prejudice and maintaining authenticity.

By Jannine Wilkinson • 4 min read • Thu, 7th Mar 2024
IWD 2024: Diversity and innovation: solutions to tech skills-shortages
Auckland Council

IWD 2024: Diversity and innovation: solutions to tech skills-shortages

Addressing NZ's tech skills shortage, Mission Ready pioneers innovative programmes to develop diversity and foster home-grown talent in the IT sector.

By Diana Sharma • 3 min read • Thu, 7th Mar 2024
IWD 2024: Tertiary education for women hasn't kept pace with their needs
EduTech

IWD 2024: Tertiary education for women hasn't kept pace with their needs

Amid tech disruption, global tertiary education is falling behind in meeting women's needs for upskilling, requiring a more flexible, personalised approach.

By Simona Turin • 4 min read • Thu, 7th Mar 2024
Looking ahead and breaking the glass ceiling through self-belief
Customer Experience

Looking ahead and breaking the glass ceiling through self-belief

From a rural New Zealand childhood to CIO of the Year, one woman bursts through tech's glass ceiling, attributing her success to self-belief and refusing to let her gender define her abilities.

By Ange Nash • 4 min read • Thu, 7th Mar 2024
3GPP Standards for Satellite IoT – the catalyst for progression, or a Mexican standoff?
Space Technologies

3GPP Standards for Satellite IoT – the catalyst for progression, or a Mexican standoff?

Amid a lowered cost to develop satellite networks, questions arise as to whether 3GPP Standards for Satellite IoT will serve as a progression catalyst or incite standstill tensions.

By Alastair Macleod • 7 min read • Thu, 22nd Feb 2024
Setting a new standard for sustainability, performance and automation
Firewalls

Setting a new standard for sustainability, performance and automation

Sustainability is at the heart of 800GE, echoing the growing need for environmentally conscious networking in the operators' realm.

By Amit Bhardwaj • 8 min read • Thu, 22nd Feb 2024
Putting all your eggs in one communication basket is never a good idea
Customer Relationship Management

Putting all your eggs in one communication basket is never a good idea

Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.

By Peter Hughes • 3 min read • Mon, 5th Feb 2024
A new kind of PC is coming: From personal computer to innovation enabler
Unified Communications

A new kind of PC is coming: From personal computer to innovation enabler

Generative AI is transforming personal computers (PCs) from mere consumer technology to platforms for innovation, set to revolutionise the way we live and work.

By Brad Pulford • 5 min read • Wed, 24th Jan 2024
Combating cybercrime in NZ with a robust cybersecurity strategy
Malware

Combating cybercrime in NZ with a robust cybersecurity strategy

New Zealand businesses grapple with cybercrime's volatile threat landscape, as incidents across various sectors showcase the dire consequences. A nuanced approach to cybersecurity strategy is vital.

By Nyuk Loong Kiw • 6 min read • Wed, 17th Jan 2024
Make the annual tax return scramble a thing of the past
Fintech

Make the annual tax return scramble a thing of the past

Trade businesses can eliminate the stressful end-of-financial-year tax rush by adopting digital job management platforms which streamline transactions and paperwork.

By Dan Pollard • 4 min read • Wed, 17th Jan 2024
IT leaders are under pressure from all sides; Here is what they can do about it
IT Department

IT leaders are under pressure from all sides; Here is what they can do about it

Amid escalating digital demands, IT leaders grapple to balance employee satisfaction and business objectives; leveraging user-centric design and flexible solutions could be key.

By Chris Parker • 3 min read • Thu, 11th Jan 2024
Why you can't afford to overlook ODA: The catalyst for future success in telecom
Unified Communications

Why you can't afford to overlook ODA: The catalyst for future success in telecom

Open Digital Architecture (ODA) is becoming indispensable for telecom firms, providing agility, fostering innovation and defining monetisation strategies for an improved customer experience.

By Greg Tilton • 4 min read • Mon, 8th Jan 2024