Analyst report stories
Gartner has named Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant. Making the company a seven-time Magic Quadrant leader.
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
8x8 CEO Dave Sipes says the recognition validates the company's commitment to the four pillars of great customer service.
Group-IB has been named one of the leaders in the global cyber threat intelligence market by Frost & Sullivan, the international research and consulting firm.
8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.
The report found increasing instances of ransomware victims experiencing multiple breach events, as well as a rise in the average ransom payment.
For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.
Kaspersky has achieved champion status for the second consecutive year in the 2021 Cybersecurity Leadership Matrix by Canalys.
A gap is emerging between executive and individual contributor perceptions on the future of the employee experience, says Gartner.
IDC has published a report forecasting the IaaS and PaaS markets will have combined revenues of $400 billion by 2025.
Investment in legacy wireless generations is rapidly deteriorating and spending on non-5G small cells is poised to decline as CSPs move to 5G small cells.
Data is most useful at the exact time it is captured, leading to a fundamental rethink in how it should be treated, writes Hazelcast CTO John DesJardins.
BlackBerry has released BlackBerry Jarvis 2.0, the latest edition of its flagship software composition analysis tool.
Enterprise content management (ECM) and content services provider Hyland thrives on grabbing the right opportunities for its evolution.
Gartner's recognition of Cohesity as a leader speaks to the company's strengths in delivering next-generation data management.
InterSystems is recognized as a leader in multimodel data platforms by Forrester, praised for its IRIS data platform.
ThycoticCentrify, the merged companies of Centrify and Thycotic, have been named Leaders in the Gartner Magic Quadrant for Privileged Access Management.
Cyber attackers will kill humans through operational technology by 2025, says Gartner. Lack of security controls in OT environments is a major concern.
The future of identity and access management in the IoT will adopt a multi-faced approach, according to ABI Research.
SnapLogic has published new research finding 81% of employees believe AI improves their overall performance at work.
