Change Management Stories

Kiwi Stories

Change Management stories

New Zealand businesses shift from recovery to resilience

Confidence among New Zealand firms is being driven more by productivity and investment than hopes of a return to pre-pandemic normality.

By Joseph Gabriel Lagonsin • 3 min read • Today

Digital Transformation

The modern MSP is a continuous improvement engine not a helpdesk

Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.

By Ralf Donkers • 5 min read • Last week

Global Stories

Change Management stories

Software-as-a-Service

Sweep launches AI agent for Salesforce & Snowflake

Teams can now map downstream risks across Salesforce, Snowflake and Data 360 before making changes, cutting manual checks and compliance gaps.

By Sofiah Nichole Salivio • 4 min read • Today

Digital Transformation

Instanda launches AI platform for insurance workflows

Insurers could cut email and spreadsheet bottlenecks as a governed system tracks underwriting referrals, complaints and renewals with audit trails.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Data Analytics

C.H. Robinson launches AI system for supply chains

Shippers could cut review times from weeks to minutes as the closed-loop tool spots savings and service issues across global freight.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday

Data Protection

Tetrate & Ory launch AI agent security partnership

Businesses deploying AI agents can now add live request checks and step-up approval, reducing the risk of unauthorised tool use.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

The next phase of AI in marketing is not just more automation

Marketing teams must rethink workflows as agentic applications shift work from manual coordination to system-driven decisions and action.

By Rick Shimko • 3 min read • Last week

Digital Transformation

Cloud-based platforms cut errors at professional firms

Firms using integrated cloud systems report fewer finance and budgeting errors, as pressure mounts to cut rework and overtime.

By Sofiah Nichole Salivio • 5 min read • Last week

Digital Transformation

UK tech bosses warn AI growth may hurt green goals

Rising demand for AI could strain power grids and leave sustainability targets slipping down boardroom agendas, UK tech leaders warn.

By Sofiah Nichole Salivio • 5 min read • Last week

Artificial Intelligence

React launches trust framework for AI era leadership

Businesses using AI now face tougher scrutiny over whether decisions, communications and management still feel human, fair and accountable.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Firewalls

FireMon launches Insights 2.0 amid firewall risk concerns

A new analysis of 9.2 million checks shows most firewalls still fail compliance tests, leaving hybrid networks exposed to hidden risk.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Protection

Geotab using telematics and AI to reshape fleet management

Rising fuel costs and safety risks are pushing fleet operators to use Geotab telematics to cut idling, reroute trips and monitor fatigue.

By David Shilovsky • 4 min read • Last week

Stories from Other Regions

Change Management stories

Customer Experience

The hardest job in CX just got legal protection. Is your centre ready?

Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.

By Kate Zawerucha • 6 min read • Today

Customer Relationship Management

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering

APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.

By Aaron Crowe • 5 min read • Today

Digital Transformation

CFOs urged to use finance AI roadmaps, Gartner says

Only 7% of finance teams report high AI impact, even as most have already deployed or plan to deploy the technology, Gartner says.

By Karen Joy Bacudo • 3 min read • Today

Data Analytics

UK CFOs lag in long-term investment leadership, EY finds

Only 31% of UK finance chiefs are leading long-term investment calls, leaving strategy, AI adoption and investor messaging underpowered.

By Karen Joy Bacudo • 5 min read • Yesterday

Digital Transformation

UK digital transformation projects often run over schedule

More than half of UK organisations say digital transformation projects overrun, as competing priorities and integration hurdles keep delaying delivery.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday