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Chatbots stories

The 'AI confidence trap' many New Zealanders are caught in
Data Protection

The 'AI confidence trap' many New Zealanders are caught in

Many Kiwis are overconfident about spotting AI fakes, even as 40 percent admit sharing or considering sharing sensitive data with chatbots.

By Nine to Noon • 4 min read • Last month

Global Stories

Chatbots stories

MSPs expect AI revenue to surge as services mature
Digital Transformation

MSPs expect AI revenue to surge as services mature

AI is set to become a bigger profit driver for managed service providers, with nearly a third forecasting revenue growth of more than 20% next year.

By Karen Joy Bacudo • 3 min read • 6 days ago
Backbase appoints Roland Booijen as Chief Product Officer
Software-as-a-Service

Backbase appoints Roland Booijen as Chief Product Officer

The move puts AI agents at the heart of the bank software group's strategy as it targets faster service and more automated customer operations.

By Karen Joy Bacudo • 3 min read • Last week
The next eCommerce interface may not be a screen
Wearables

The next eCommerce interface may not be a screen

AI agents could soon handle shopping, payments and support in the background, forcing businesses to strengthen trust as screens fade from view.

By Bobby Joseph • 6 min read • Last month
Braze launches AI tools & deepens AWS collaboration
Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Last month
SOFTSWISS report says AI is reshaping iGaming jobs
Software-as-a-Service

SOFTSWISS report says AI is reshaping iGaming jobs

AI is forcing iGaming operators to slim teams, tighten security and face closer scrutiny as the sector becomes a test bed for digital business.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Salesforce expands Live Nation support & Missionforce
Software-as-a-Service

Salesforce expands Live Nation support & Missionforce

Fans will get round-the-clock venue help as the software firm deepens its public sector AI push, with defence revenue up 80% year on year.

By Mara Sugue • 5 min read • Last month
TrendLife targets AI challenges with family-focused Kaleida
Edge Computing

TrendLife targets AI challenges with family-focused Kaleida

Parents and teachers may get more oversight of children's AI use as TrendLife rolls out Kaleida with Learning Buddy to curb answer-only shortcuts.

By David Shilovsky • 6 min read • Last month
Some AI risks more subtle than others
Digital Transformation

Some AI risks more subtle than others

Widespread use of chatbots and drafting tools may leave workers less able to verify outputs or think independently, Walsh said.

By Donovan Jackson • 3 min read • Last month
Europe lags in AI adoption as customer service gains
Software-as-a-Service

Europe lags in AI adoption as customer service gains

European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.

By Sean Mitchell • 4 min read • Last month
Bitdefender launches AI visibility & control for firms
Software-as-a-Service

Bitdefender launches AI visibility & control for firms

Security teams can now spot unsanctioned AI use across Windows estates, as Bitdefender adds risk ranking and policy controls to GravityZone.

By Mara Sugue • 4 min read • Last month

Stories from Other Regions

Chatbots stories

KYND launches AI detection tool for cyber insurers
Risk & Compliance

KYND launches AI detection tool for cyber insurers

The new feature could help insurers spot hidden AI use and concentration risk across cyber portfolios without relying on disclosures from clients.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Backbase launches conversational banking for banks
Risk & Compliance

Backbase launches conversational banking for banks

Banks using the new software can resolve routine requests in chat or by voice, while keeping tighter control over approvals and audits.

By Karen Joy Bacudo • 4 min read • Last week
Avast warns of AI confidence trap over chatbot data
Phishing

Avast warns of AI confidence trap over chatbot data

Many adults are still feeding chatbots sensitive data, despite believing they can spot AI fakes, a UK survey has found.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Sepanta signs seven enterprise deals as AI growth shifts
Digital Transformation

Sepanta signs seven enterprise deals as AI growth shifts

The seven contracts, including one six-figure deal, suggest larger firms are now using AI to drive revenue growth rather than just cut costs.

By Karen Joy Bacudo • 4 min read • Last week
AI chatbots give flawed election answers, study finds
Generative AI

AI chatbots give flawed election answers, study finds

Spanish-speaking voters could be left with weaker guidance after researchers found leading AI chatbots gave flawed election answers across 10 US states.

By Mara Sugue • 4 min read • Last month
US consumers want more flexible bill payment options
Digital Transformation

US consumers want more flexible bill payment options

Financial pressure is pushing households to favour flexible due dates and hardship pauses, even as most still want a live agent for billing disputes.

By Karen Joy Bacudo • 4 min read • Last month