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Chatbots stories

Pegasystems unveils fabric to unify enterprise AI automation
Digital Transformation

Pegasystems unveils fabric to unify enterprise AI automation

Pegasystems launches Pega Agentic Process Fabric to unify AI agents and automate customer journeys seamlessly across enterprises by 2025 Q3.

By Jed Nykolle Harme • 5 min read • Tue, 3rd Jun 2025
Agentic AI must enhance human connections, Qualtrics chief urges
Customer Relationship Management

Agentic AI must enhance human connections, Qualtrics chief urges

Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.

By Melania Watson • 5 min read • Thu, 29th May 2025
The AI tipping point: How contact centres in ANZ are reinventing CX
Data Analytics

The AI tipping point: How contact centres in ANZ are reinventing CX

AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.

By Richard Lundgren • 5 min read • Tue, 27th May 2025
Looking ahead: The future of AI-driven workflows
Digital Transformation

Looking ahead: The future of AI-driven workflows

AI is set to revolutionise business workflows, with chatbots enhancing automation, collaboration, and compliance, making AI accessible to all firms.

By William Zhang • 4 min read • Fri, 23rd May 2025
Red Hat launches Advanced Developer Suite with focus on AI
Hybrid Cloud

Red Hat launches Advanced Developer Suite with focus on AI

Red Hat launches Advanced Developer Suite on OpenShift, enhancing developer productivity, AI integration, and application security with new tools and templates.

By Melvin Hipolito • 4 min read • Wed, 21st May 2025
Building trust with conversational AI: How to avoid common pitfalls
Digital Transformation

Building trust with conversational AI: How to avoid common pitfalls

Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.

By Kathryn Murphy • 5 min read • Thu, 15th May 2025
OpenAI reveals how deep research transforms inquiry
Artificial Intelligence

OpenAI reveals how deep research transforms inquiry

OpenAI's deep research, powered by the o3 model, independently synthesises research, performing in minutes tasks that take humans hours.

By Melvin Hipolito • 4 min read • Wed, 14th May 2025
Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail
Digital Transformation

Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail

OnBuy harnesses AI to boost growth and return GBP £15m yearly to customers, emphasising cautious, customer-focused adoption in online retail's AI journey.

By Cas Paton • 5 min read • Fri, 9th May 2025
OVHcloud launches AI Endpoints for serverless model access
Data Protection

OVHcloud launches AI Endpoints for serverless model access

OVHcloud launches AI Endpoints, a serverless platform offering access to 40+ open-source AI models, hosted in European data centres with a pay-as-you-go model.

By Kaleah Salmon • 3 min read • Thu, 1st May 2025
Tray.ai launches ITSM Agent to automate IT support tasks
Software-as-a-Service

Tray.ai launches ITSM Agent to automate IT support tasks

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

By Kaleah Salmon • 4 min read • Mon, 28th Apr 2025
Contact centres face challenges with AI in customer care
Unified Communications

Contact centres face challenges with AI in customer care

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

By Sean Mitchell • 3 min read • Wed, 26th Mar 2025
AI reshapes banking with Goldman Sachs leading adoption
Generative AI

AI reshapes banking with Goldman Sachs leading adoption

Goldman Sachs is at the forefront of an AI revolution in banking, with a new report revealing 167 AI applications across global banks, shifting industry norms.

By Kaleah Salmon • 3 min read • Mon, 24th Feb 2025

Stories from Other Regions

Chatbots stories

Creating a lead generation flywheel with AI and data at the core
Customer Relationship Management

Creating a lead generation flywheel with AI and data at the core

AI-driven lead qualification is transforming sales, enabling brands like Driva to boost conversion rates by 5% and streamline customer interactions.

By Twilio • 5 min read • Fri, 4th Apr 2025
Lifecycle & Collab team up for advanced NEXUS upgrade
Customer Relationship Management

Lifecycle & Collab team up for advanced NEXUS upgrade

Lifecycle Software has partnered with Collab to enhance its NEXUS platform with AI-driven customer care solutions, boosting efficiency for mobile operators.

By Catherine Knowles • 3 min read • Fri, 4th Apr 2025
AI & automation drive evolution in payroll operations
Human Capital Management

AI & automation drive evolution in payroll operations

A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.

By Catherine Knowles • 3 min read • Fri, 28th Mar 2025
How to build a chatbot for retail: A guide to leveraging AI for enhanced customer experience
Customer Experience

How to build a chatbot for retail: A guide to leveraging AI for enhanced customer experience

Retailers are tapping into AI to enhance customer experience, with chatbots emerging as key tools for personalised service and seamless shopping journeys.

By Aaron Ploetz • 5 min read • Fri, 14th Mar 2025
Generative AI boosts customer service, says Capgemini study
Customer Experience

Generative AI boosts customer service, says Capgemini study

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025