Chatbots stories
Some 30% of banks with greater than $1bn in assets will launch BaaS for new revenue by the end of 2024, but half will not meet revenue expectations.
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
One third of business leaders admit that over 50% of their decision-making process is based on emotional response when choosing a network provider.
Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.
Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.
Cyara unveils new chatbot testing features in latest release of Cyara Botium, offering comprehensive, automated chatbot testing and assurance.
Intel says the four kits available to download are designed to make AI more accessible to organizations in on-prem, cloud and edge environments.
Salesforce launches AI-powered financial services, offering targeted automation for better customer service and operational efficiency.
Siemens is expanding its partnership with NVIDIA to enable the industrial metaverse and increase the use of AI-driven digital twin technology.
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
Extreme Networks has extended its ExtremeCloud portfolio to include new SD-WAN and AIOps with digital twin capabilities.
Amazon retained the number one position in the IaaS market in 2021, followed by Microsoft, Alibaba, Google and Huawei.
CIOs are turning to digital twin technology and knowledge graphs to optimize supply chains and gain insights into complex dependencies.
According to a new report by Capgemini Research Institute, 60% of businesses in major sectors rely on digital twins to improve operational performance.
Organisations are becoming more comfortable with sophisticated 'cloud 2.0' technologies, even as they confront difficulties in hiring and retaining IT talent.
Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.
Laybuy partners with fellow New Zealand company Ambit to launch conversational AI in a bid to support its international growth.
Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.
Mindfields partners with Uniphore to enhance conversational automation offerings, boosting customer satisfaction and aiding post-pandemic recovery.
NVIDIA unveils updates to its AI platform and launches the AI Accelerated program with over 100 partners, including Adobe, Red Hat, and VMware.
