TelcoNews New Zealand - Telecommunications news for ICT decision-makers

Cloud Communications stories

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Ativa platform chosen by Alianza for Voice Analytics Platform power
Last month
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voip
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contact centre
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collaboration
Alianza, the cloud communications firm, chooses Infovista's Ativa platform to fuel its Voice Analytics Platform, enhancing CSPs understanding of voice traffic through real-time metrics and diagnostics.
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Virtus Health to implement global RingCentral communication platform
Thu, 22nd Feb 2024
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big data
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contact centre
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bi
Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.
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Vonage & AWS partner to improve developer solutions & fraud protection
Mon, 19th Feb 2024
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cloud services
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public cloud
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aws
Vonage and Amazon Web Services join forces to expand developer solutions and advance fraud protection, with services including the Vonage Fraud Protection solution on AWS Marketplace.
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Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
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bi
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big data
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contact centre
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
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Gamma Communications acquires EnableX for broadened European outreach
Tue, 9th Jan 2024
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techland
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cloud communications
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resellers
Gamma Communications cements its leadership in Europe's communication services by acquiring EnableX Group, integrating further value into their UCaaS space and bolstering partner growth opportunities.
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Sipcom launches HALO Operator Connect service for Microsoft Teams
Thu, 21st Dec 2023
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contact centre
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microsoft teams
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voip
Cloud communications provider Sipcom introduces HALO Operator Connect, a service integrating a public switched phone network into Microsoft Teams.
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Cloud Industry Forum announces partnership with Disruptive Live
Fri, 14th Jul 2023
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digital transformation
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iaas
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paas
The partnership will deliver a weekly, live-streamed news and interview show on cloud computing starting Monday, July 17, at 10am GMT.
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Vonage empowers customer engagement with latest release
Fri, 7th Jul 2023
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digital transformation
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messaging
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cloud communications
Vonage enhances their Conversational Commerce solution, adding new features and capabilities to elevate customer engagement.
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RingCentral completes global first, rolls out compliant cloud phone services in India
Wed, 5th Jul 2023
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contact centre
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phone
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telco
RingCentral becomes the first global cloud provider to offer fully compliant cloud phone services in India, following regulatory verifications.
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Access4 renews agreement with CommsPlus Distribution
Tue, 20th Jun 2023
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cloud services
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uc
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saas
CommsPlus Distribution currently provides the Access4 unified cloud communications and collaboration solution through SASBOSS to over 35 partners nationwide.
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Ngee Ann Poly and AWS launch cloud computing specialisation
Thu, 1st Jun 2023
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edutech
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public cloud
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cloud services
Internships and AWS training and certification programme integration into NP's curriculum to advance local info-communications technology workforce.
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Knight Frank launches SEA-5 Data Centre Opportunity Index
Tue, 18th Apr 2023
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data centre operators
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data centre maintenance / management
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it infrastructure
The proprietary tool assesses the data centre ranking of each SEA-5 market, including Malaysia, Indonesia, Thailand, Philippines and Vietnam.
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Vonage named Leader for conversational cloud by Opus
Tue, 11th Apr 2023
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contact centre
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digital transformation
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chatbots
Vonage named Leader by Opus Research in Conversational Cloud report for its comprehensive cloud communications solutions.
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Avaya appoints Dino Beverakis as CEO for Aus & New Zealand
Fri, 9th Dec 2022
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wfh
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avaya
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it industry
Avaya has appointed Dino Beverakis as Managing Director for Australia and New Zealand. He will focus on driving growth and expanding opportunities.
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Symbio, Cisco partner to launch Webex Calling in Singapore
Wed, 6th Jul 2022
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cloud services
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it infrastructure
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digital technology
Symbio has partnered with Cisco to launch a unified communications offering for Cisco's Cloud Connect for Webex Calling.
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Twilio appoints Nicholas Kontopoulos as Asia Pacific & Japan marketing vice president
Fri, 3rd Jun 2022
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cx
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martech
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creative technologies
Twilio has appointed Nicholas Kontopoulos as Asia Pacific and Japan marketing VP to enhance regional business growth and be an innovative leader.
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Digital Island appoints Grant Sweeney as customer & sales general manager
Tue, 26th Apr 2022
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contact centre
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cloud services
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hybrid cloud
Digital Island appoints Grant Sweeney as Customer and Sales General Manager to enhance its role as a specialty cloud communications provider in New Zealand.
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Digital Island appoints Grant Sweeney as Customer & sales general manager
Tue, 26th Apr 2022
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contact centre
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cloud services
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hybrid cloud
Grant Sweeney appointed as Customer and Sales GM at Digital Island, to enhance role as communication and contact centre provider in New Zealand.
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RingCentral and Mitel enter strategic partnership to enrich cloud comms
Thu, 6th Jan 2022
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contact centre
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partner programmes
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mitel
RingCentral and Mitel have partnered to offer a migration path to RingCentral's cloud communications platform for Mitel's global customer base.
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Video: 10 Minute IT Jams - An interactive demo of Twilio's Messaging API
Fri, 20th Aug 2021
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twilio
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cloud communications
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api
Twilio developer evangelist Phil Nash showcases an interactive demo on the solution, and discusses customer success stories with this and other Twilio APIs.
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Video: 10 Minute IT Jams - Who is Twilio?
Wed, 11th Aug 2021
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twilio
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cloud communications
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api management
In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.
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Zoom moves into contact centre market, acquiring Five9 in $14.7 billion stock transaction
Tue, 20th Jul 2021
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contact centre
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crm
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martech
Zoom has announced a definitive agreement to acquire the cloud contact centre Five9 in an all-stock transaction valued at approximately $14.7 billion.
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8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
Fri, 28th May 2021
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contact centre
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cx
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voip
8x8 introduces Experience Communications as a Service (XCaaS; merging UCaaS and CCaaS to enhance employee and customer experiences.
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Dialpad expands Australian channel leadership team
Tue, 25th May 2021
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contact centre
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partner programmes
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cloud communications
The new team leads will support Dialpad’s national channel program and assist with partner enablement and growth.