Conversational AI stories
![Story image](../../../../../uploads/story/2024/08/30/preview_techday_b39ecbdbbdc447bad070.webp)
NICE Enlighten Copilot wins Best AI-based Solution award
Last week
#
uc
#
cx
#
martech
NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.
![Story image](../../../../../uploads/story/2024/08/02/preview_techday_f9a8aa21861a068a65ff.webp)
Kore.ai launches XO Express platform for AI chatbots & centres
Last month
#
uc
#
ai
#
ai agents
Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.
![Story image](../../../../../uploads/story/2024/07/26/preview_techday_b36b7404c5d94333fac3.webp)
OpenAI tests new SearchGPT merging AI & real-time web data
Fri, 26th Jul 2024
#
openai
#
users
#
commerce
OpenAI is trialling SearchGPT, a new AI that merges real-time web data with its models to offer users timely and sourced answers, enhancing search experiences.
![Story image](../../../../../uploads/story/2024/07/10/preview_Gao_Lei__Chief_Technology_Officer__CTO__of_SleekFlow.webp)
SleekFlow appoints Gao Lei as new CTO to drive tech strategy
Wed, 10th Jul 2024
#
edutech
#
uc
#
data analytics
Singapore-based SleekFlow has named Gao Lei, former LinkedIn China CTO, as its new Chief Technology Officer to spearhead tech transformation and innovation.
![Story image](../../../../../uploads/story/2024/07/03/preview_Ignasi_Peiris__Automation_Engineering_Engineer__Roboyo_Australia.webp)
Roboyo names Ignasi Peiris as automation engineering manager
Wed, 3rd Jul 2024
#
digital transformation
#
partner programmes
#
rpa
Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.
![Story image](../../../../../uploads/story/2024/07/01/preview_techday_b3f3cf2e6fb8208616f4.webp)
Elastic unveils Playground to streamline RAG app development
Mon, 1st Jul 2024
#
devops
#
apm
#
software development
Elastic unveils Playground, a low-code interface for developers to create Retrieval-Augmented Generation applications with Elasticsearch, promising quicker, more accurate AI solutions.
![Story image](../../../../../uploads/story/2024/06/25/preview_Richard_Oldham.webp)
Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ
Tue, 25th Jun 2024
#
it training
#
martech
#
omnichannel
Kore.ai names Richard Oldham as Head of Pre-Sales for Australia and New Zealand to enhance regional presence and provide robust technical support.
![Story image](../../../../../uploads/story/2024/06/13/preview_techday_c5580dd952fdc595bf70.webp)
Genesys reports $1.5 billion in revenue with 40% growth
Thu, 13th Jun 2024
#
hyperscale
#
uc
#
public cloud
Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.
![Story image](../../../../../uploads/story/2024/06/05/preview_Amanda_Springintveld.webp)
Enhancing customer experience with conversational AI
Wed, 5th Jun 2024
#
cx
#
martech
#
hcm
Spark integrates advanced conversational AI to enhance customer experiences, focusing on empathetic interactions and leveraging existing technologies for efficiency.
![Story image](../../../../../uploads/story/2024/05/30/preview_img-mjUyaOBg3zqThYEWSq2kEUFZ.webp)
Newgen Software launches LumYn to transform banking AI
Thu, 30th May 2024
#
cx
#
martech
#
data privacy
Newgen Software launches LumYn, an AI-driven hyper-personalisation platform set to transform customer engagement and profitability in the banking sector globally.
![Story image](../../../../../uploads/story/2024/05/21/preview_img-v0zRJkW0qHEMl25lHS62jWxV.webp)
Kore.ai named leader in Forrester Wave for conversational AI
Tue, 21st May 2024
#
martech
#
uc
#
omnichannel
Kore.ai has been named a Leader in the Forrester Wave for Conversational AI for Customer Service, Q2 2024, excelling in strategy and current offerings.
![Story image](../../../../../uploads/story/2024/05/20/preview_img-VZffTYz9yREb9BzcHniZodLr.webp)
Kore.ai & A2B Transformation partner to boost AI for Aussie firms
Mon, 20th May 2024
#
cx
#
martech
#
ai
Kore.ai partners with A2B Transformation to boost AI and automation for Australian businesses, integrating conversational AI to elevate digital operating models.
![Story image](../../../../../uploads/story/2024/05/03/preview_img-0y4YNSlVzvSBrbiYM3BFZkWW.webp)
SnapLogic crowned Leader in Aragon's tPaaS for third year running
Fri, 3rd May 2024
#
digital transformation
#
cloud services
#
snaplogic
SnapLogic has clinched top spot in Aragon Research's annual Globe for Transformation Platform as a Service (tPaaS) for the third year running, solidifying its position as a leading provider in the emerging technology integration market.
![Story image](../../../../../uploads/story/2024/04/26/preview_img-LKq0MZG0hGwojfAxuRena94E.webp)
Australian businesses fast-track Microsoft cloud adoption amid cyber threats
Fri, 26th Apr 2024
#
firewalls
#
digital transformation
#
network security
Australian businesses are hastening their digital transformations, causing a surge in the nation's Microsoft cloud ecosystem due to factors such as cloud costs and cyber risks, states an ISG report.
![Story image](../../../../../uploads/story/2024/04/24/preview_Paul_Rilstone_landscape_photo.webp)
Kore.ai appoints Paul Rilstone as VP for Australia & New Zealand
Wed, 24th Apr 2024
#
cx
#
martech
#
ai
Kore.ai appoints industry veteran Paul Rilstone as Vice President for Australia and New Zealand, aiming to boost its presence and accelerate growth in the region.
![Story image](../../../../../uploads/story/2024/04/23/preview_img-I246RjPkBuEfURlTlmDtDSDv.webp)
Unleash the potential of AI and elevate customer-centric marketing
Tue, 23rd Apr 2024
#
public cloud
#
hyperscale
#
cx
Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.
![Story image](../../../../../uploads/story/2024/04/22/preview_img-yDKcO7mp9FXKzlFZ9Q3D3FYU.webp)
Kore.ai unveils enhanced AI platform to optimise business interactions
Mon, 22nd Apr 2024
#
cx
#
martech
#
ai
Kore.ai revolutionises AI technology with Experience Optimisation Platform Version 11.0, intensifying automation capabilities to support faster, value-driven business interactions.
![Story image](../../../../../uploads/story/2024/03/26/preview_img-FBWsipYfiYq9EWrGahkM1v3h.webp)
NICE unveils Enlighten XM for hyper-personalised customer experiences
Tue, 26th Mar 2024
#
uc
#
cx
#
martech
NICE reveals AI solution Enlighten XM, offering hyper-personalised customer experiences through large language models and a deep data memory system.
![Story image](../../../../../uploads/story/2024/02/29/preview_1700793706530.webp)
IWD 2024: How AI can help new mothers with their mental health
Thu, 7th Mar 2024
#
uc
#
ai
#
ai agents
New research reveals the undeniable potential of AI chatbots, like Wysa, to provide essential mental health support to expectant and new mothers.
![Story image](../../../../../uploads/story/2024/02/21/preview_img-wazegP7VJxzkLpT1YDZk0bRm.webp)
NVIDIA to host first physical GTC conference in five years
Mon, 4th Mar 2024
#
uc
#
robots
#
edge computing
NVIDIA prepares to reignite its flagship GTC 2024 conference at San Jose Convention Center, expecting over 300,000 attendees for the behemoth tech event after an absence of five years.