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Conversational AI stories

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Salesforce unveils Agentforce AI tools for healthcare

Last week
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martech
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rpa
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risk & compliance
Salesforce launches Agentforce for Health, promising AI agents to cut admin burdens and streamline patient access, public health and research.
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Origami launches chat-based AI tool for sales leads

Last week
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cx
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martech
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rpa
Origami unveils a chat-based AI that builds sales lead lists from plain-English prompts, starting at USD $80 a month on flat pricing.
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Addepar unveils Addison AI to power wealth insights

Last week
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data analytics
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digital transformation
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fintech
Addepar launches Addison AI to give wealth managers trusted, natural language portfolio intelligence embedded across its platform workflows.
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Criteo becomes first adtech partner for ChatGPT ads

Last week
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cx
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martech
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personalisation
Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.
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AI-era contact centres become strategic CX data hubs

Last week
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
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OpenAI unveils GPT-5.3 Instant with fewer refusals

Last week
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martech
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personalisation
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cdp
OpenAI unveils GPT-5.3 Instant, promising smoother, more direct ChatGPT conversations, fewer refusals and improved accuracy on web-sourced facts.
Founders

Privacy-first AI smart glasses run models on-device

Last week
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wearables
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data protection
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edge computing
Brilliant Labs' Halo glasses will run vision and voice AI on-device via partners Neuphonic and TheStage AI, promising faster, more private wearables.
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Netskope launches NewEdge AI Fast Path to cut latency

Last week
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firewalls
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hybrid cloud
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digital transformation
Netskope unveils NewEdge AI Fast Path to speed secure enterprise traffic to major AI clouds, cutting latency for chatbots and agents.
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Infobip unveils AgentOS to power AI-first customer service

Last month
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uc
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data analytics
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digital transformation
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
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Sinch unveils AI agent tools for customer engagement

Last month
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uc
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data protection
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digital transformation
Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.
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ServiceNow unveils Autonomous Workforce & EmployeeWorks

Last month
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uc
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smart cities
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digital transformation
ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.
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Saviynt adds Amazon Q AI tools to boost identity risk

Last month
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hybrid cloud
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digital transformation
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hyperscale
Saviynt taps Amazon Q to add conversational AI and deeper cross-app risk context, helping identity teams automate investigations and fixes.
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ServiceNow unveils Autonomous Workforce & EmployeeWorks

Last month
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
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Oura unveils AI health model tailored to women's needs

Last month
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genai
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data privacy
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llms
Oura launches an AI health model tailored to women, blending medical insight with Oura Ring data to support users through life stages.
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AI is rewriting the B2B marketing playbook for CIOs, CTOs & CMOS

Last month
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data analytics
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digital transformation
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martech
AI assistants are reshaping B2B discovery, forcing CIOs, CTOs and CMOs to rebuild content for zero‑click, conversational buying journeys.
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Awin unveils tools to speed affiliate campaign setup

Last month
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rpa
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e-commerce
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marketing
Awin launches Campaign Builder and smarter partner recommendations to slash affiliate setup times and sharpen performance reporting.
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TechnologyOne unveils AI Guide for councils, students

Last month
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saas
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edutech
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data protection
TechnologyOne launches Guide, an AI assistant to streamline council services and student support across Australia and New Zealand.
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Zoom unveils Virtual Agent 3.0 for complex CX tasks

Last month
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uc
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digital transformation
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cx
Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.
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One million professionals now rely on CoCounsel AI

Last month
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data protection
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digital transformation
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rpa
One million professionals across 107 countries now use Thomson Reuters' CoCounsel AI, as the tool spreads through tightly regulated sectors.
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8x8 unveils Smart Assist to boost AI contact centres

Last month
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uc
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digital transformation
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cx
8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.