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COVID-19: Outbreak sees CX support tickets skyrocket globally
Customer Relationship Management

COVID-19: Outbreak sees CX support tickets skyrocket globally

The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.

By Nick Forrester • 3 min read • Fri, 27th Mar 2020
Nanogirl launches online STEM learning programme for self-isolated Kiwis
eLearning

Nanogirl launches online STEM learning programme for self-isolated Kiwis

The team at Nanogirl have launched an online learning platform for Kiwi kids to help get them through the COVID-19 lockdown period.

By Shannon Williams • 2 min read • Fri, 27th Mar 2020
DataRobot offers free AI platform to help fight COVID-19
Robotics

DataRobot offers free AI platform to help fight COVID-19

DataRobot offers free access to its AI platform for COVID-19 research. The platform includes automated machine learning and data preparation solutions.

By Shannon Williams • 2 min read • Fri, 27th Mar 2020
Global lockdowns put pressure on internet infrastructure
eLearning

Global lockdowns put pressure on internet infrastructure

COVID-19 lockdowns are straining global internet infrastructure, say researchers at Monash Business School, with increasing latency issues across many regions.

By Catherine Knowles • 4 min read • Fri, 27th Mar 2020
Kaspersky announces update to Microsoft Office 365 security solution as COVID-19 threats emerge
Unified Communications

Kaspersky announces update to Microsoft Office 365 security solution as COVID-19 threats emerge

The upgrade introduces enhanced anti-phishing capabilities with a dedicated anti-spoofing feature, as well as bolstered protection within Microsoft Teams.

By Staff Writer • 3 min read • Fri, 27th Mar 2020
OnePlace Solutions offers free Microsoft 365 add-on to support remote workers during COVID-19
Unified Communications

OnePlace Solutions offers free Microsoft 365 add-on to support remote workers during COVID-19

The offer comes after Microsoft announced that subscribers to Microsoft Office 365 will be able to access a free trial of the Microsoft Teams software.

By Shannon Williams • 3 min read • Fri, 27th Mar 2020
Tencent Cloud launches Voov Meeting videoconferencing tool
Unified Communications

Tencent Cloud launches Voov Meeting videoconferencing tool

Tencent Cloud enhances its unified communications lineup with VooV Meeting, offering free 300-participant HD video conferencing globally during COVID-19.

By Staff Writer • 3 min read • Fri, 27th Mar 2020
HP announces three new security solutions for remote workers
Malware

HP announces three new security solutions for remote workers

HP says over 80% of home office routers have been found to be vulnerable to potential cyberattacks, and 90% of PC infections originate from email attachments.

By Staff Writer • 3 min read • Thu, 26th Mar 2020
8x8 partners with EIMS to build remote working solutions
Unified Communications

8x8 partners with EIMS to build remote working solutions

As the world mobilises workforces to work from home, new solutions have risen to accomodate such a rapid and unprecedented shift.

By Staff Writer • 3 min read • Thu, 26th Mar 2020
Starschema launches COVID-19 dataset on Snowflake's Data Exchange
Data Analytics

Starschema launches COVID-19 dataset on Snowflake's Data Exchange

Starschema launches a free COVID-19 dataset on Snowflake's Data Exchange, aiding public health authorities and businesses with real-time epidemiological data.

By Catherine Knowles • 3 min read • Thu, 26th Mar 2020
IDC: decline, not growth, for APAC IT spending
Supply Chain

IDC: decline, not growth, for APAC IT spending

The COVID-19 pandemic has hit the IT economy hard and IDC says that pessimistic scenarios are now playing out – and may get worse.

By Ben Moore • 4 min read • Thu, 26th Mar 2020
NZ telcos to provide essential repair services using 'no contact' model
Unified Communications

NZ telcos to provide essential repair services using 'no contact' model

New Zealand telcos to offer essential modem and phone repairs via 'no-contact' collection as lockdown starts, ensuring connectivity during alert level four.

By Nick Forrester • 3 min read • Thu, 26th Mar 2020
Local Govt NZ: 12-months rates freeze misguided during COVID-19 pandemic
Government

Local Govt NZ: 12-months rates freeze misguided during COVID-19 pandemic

The request from the Taxpayers' Union to implement a 12-month rates freeze is misguided and has the potential to put the brakes on economic recovery.

By Shannon Williams • 3 min read • Wed, 25th Mar 2020
Global smartphone production to fall 30% due to COVID-19 pandemic
Supply Chain

Global smartphone production to fall 30% due to COVID-19 pandemic

COVID-19 disrupts global smartphone manufacturing, leading to a 30% production drop. ABI Research highlights supply chain chaos and stalled 5G growth.

By Shannon Williams • 3 min read • Wed, 25th Mar 2020
COVID-19: Zoom downloads explode as people work from home
Unified Communications

COVID-19: Zoom downloads explode as people work from home

As COVID-19 forces global remote work, Zoom downloads skyrocket by 1,270% from late February to late March 2020, totalling over 17 million.

By Shannon Williams • 4 min read • Wed, 25th Mar 2020
HP mobilises 3D printing resources to provide critical COVID-19 equipment
HP

HP mobilises 3D printing resources to provide critical COVID-19 equipment

HP harnesses 3D printing to supply hospitals battling COVID-19 with essential equipment. Over 1,000 parts delivered; plans for global distribution.

By Staff Writer • 3 min read • Wed, 25th Mar 2020
COVID-19 could boost need for cyber insurance
Cybersecurity insurance

COVID-19 could boost need for cyber insurance

Cybercriminals exploit COVID-19 fears, targeting vulnerable groups with scams and malware, raising cyber insurance need.

By Bruce Perry • 4 min read • Wed, 25th Mar 2020
How to manage company communication throughout a lockdown
Labyrinth Solutions

How to manage company communication throughout a lockdown

As we enter alert level 4 and lockdown due to the COVID-19 pandemic, communication between remote-working staff is critical to ensuring business continuity.

By Staff Writer • 4 min read • Wed, 25th Mar 2020

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