Customer engagement stories - Page 29

Yubico hires Selina Goh and Derix Suartyo in roles to support strategic growth in APAC; both bring extensive experience in cybersecurity and IT infrastructure.

Tranxactor selects Oracle Cloud Infrastructure to offer immersive customer engagement and loyalty programs to brands.

Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate VP to unlock growth and innovation with partners worldwide.

Twilio has appointed Nicholas Kontopoulos as Asia Pacific and Japan marketing VP to enhance regional business growth and be an innovative leader.

Confluent has appointed Gavin Jones as Australia and New Zealand sales VP, tasked with growing the company's presence in the region.

Twilio hires chief digital officer and chief privacy officer to protect customers' digital rights and privacy in an increasingly digitized world.

Microsoft industry veteran Chris Dieringer becomes Chief Customer Officer to oversee customer experience at Flintfox.

Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.

ActiveCampaign launches sales engagement solution to enable businesses of all sizes to grow by unifying sales and marketing data.

A card-linked loyalty program can help retailers and service providers take their eCommerce to the next level in several ways.

Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.

The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.

dotdigital is a marketing technology company, specialising in marketing automation, email and customer engagement services.

Applying technology allows banks to anticipate their customer needs, create value and exceed customer expectations.

8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.

In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.

The role of the CIO has changed forever due to the pandemic. Now, CIOs have an opportunity to reimagine and foster collaborative relationships with the CMO.

Loyalty programs provide an exclusive 'experience beyond the product' and help businesses get a better picture of their consumer buying journey.

Digital technologies drive personalised experiences and operational efficiencies. Organisations must adapt to engage customers and employees.

The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.