TelcoNews New Zealand - Telecommunications news for ICT decision-makers
New Zealand

Customer Expectations Stories - Page 2

Global Stories

Customer Expectations stories

Wiise expands partner programme with AI tools in ANZ
Software-as-a-Service

Wiise expands partner programme with AI tools in ANZ

Partners in Australia and New Zealand will get AI training and sales tools as demand rises for ERP guidance that delivers faster value.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 31st Mar 2026
Mother's Day eCommerce orders rise as delivery shifts
Data Analytics

Mother's Day eCommerce orders rise as delivery shifts

UK Mother's Day eCommerce orders rose 8.47% as shoppers bought earlier, spreading demand across the week and favouring faster delivery.

By Karen Joy Bacudo • 4 min read • Fri, 20th Mar 2026
Generational divides shape how shoppers use green data
Marketing Technologies

Generational divides shape how shoppers use green data

Millennials, Gen Z and Baby Boomers want very different green data, forcing brands to tailor sustainability messaging by age group.

By Shannon Williams • 4 min read • Thu, 19th Mar 2026
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Unified Communications

Qualtrics named Leader in 2026 Gartner VoC Quadrant

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026
Qualtrics named Leader in Gartner Voice of Customer
Unified Communications

Qualtrics named Leader in Gartner Voice of Customer

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026
IAG New Zealand shifts core claims platform to cloud
Disaster Recovery

IAG New Zealand shifts core claims platform to cloud

IAG New Zealand has moved its core Guidewire ClaimCentre system to Guidewire Cloud, aiming to boost claims resilience, scale and updates.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Distributors stockpile as Phocas flags planning gaps
Data Analytics

Distributors stockpile as Phocas flags planning gaps

Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.

By Karen Joy Bacudo • 4 min read • Sat, 7th Mar 2026
Autonomous AI 'agentic customers' set to reshape banks
Data Protection

Autonomous AI 'agentic customers' set to reshape banks

Autonomous AI 'agentic customers' will upend banking, FICO warns, reshaping pricing, risk and customer ties as USD $3tn value beckons.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Mar 2026

Stories from Other Regions

Customer Expectations stories

Rhinebeck Bank taps MANTL for digital account opening
Digital Transformation

Rhinebeck Bank taps MANTL for digital account opening

Automating new-account checks could cut onboarding delays for Rhinebeck Bank customers as it expands digital opening across branches and online.

By Karen Joy Bacudo • 4 min read • Sat, 28th Mar 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
UK shoppers will pay more for seamless retail experience
Digital Transformation

UK shoppers will pay more for seamless retail experience

A survey of 2,000 UK consumers found convenience can lift spend, with younger shoppers most willing to pay for smoother retail journeys.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
Manhattan wins ABA100 award for warehouse innovation
Digital Transformation

Manhattan wins ABA100 award for warehouse innovation

Manhattan wins the ABA100 Supply Chain Innovation Award in Australia for its AI-driven, cloud-native Active Warehouse Management platform.

By Sean Mitchell • 3 min read • Tue, 24th Mar 2026
Colonial First State moves finance & HR to Oracle cloud
Data Analytics

Colonial First State moves finance & HR to Oracle cloud

Colonial First State shifts finance and HR to Oracle cloud to streamline operations and boost data-driven decisions on AUD $181 billion assets.

By Sean Mitchell • 4 min read • Tue, 24th Mar 2026
Lightspeed rolls out Mobile Tap for Quebec eateries
Digital Transformation

Lightspeed rolls out Mobile Tap for Quebec eateries

Lightspeed launches Mobile Tap in Quebec, letting restaurant staff take orders and accept cards on iPhone to speed service and cut walks.

By Karen Joy Bacudo • 3 min read • Thu, 19th Mar 2026
Singaporeans want phone support as firms push digital
Unified Communications

Singaporeans want phone support as firms push digital

Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.

By Kaleah Salmon • 5 min read • Wed, 18th Mar 2026
Retailers warned: identity gaps blunt AI personalisation
Data Analytics

Retailers warned: identity gaps blunt AI personalisation

Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026
Stable call centre KPIs mask growing customer anger
Unified Communications

Stable call centre KPIs mask growing customer anger

UK contact centres keep KPIs steady, but MaxContact warns a growing perception gap as frustrated customers switch providers in droves.

By Shannon Williams • 4 min read • Wed, 11th Mar 2026
Poor website search drives Australian shoppers away
DevOps

Poor website search drives Australian shoppers away

Australian shoppers are deserting online retailers over clunky site search, with many paying more elsewhere for AI‑style, natural language results.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026