Customer Feedback Stories - Page 8

Kiwi Stories

Customer Feedback stories

Exclusive: How Partners Life is simplifying the journey to life insurance

Tim von Dadelszen at Partners Life is simplifying life insurance via digital innovation, making it more accessible for customers through the new Evince platform.

By Melania Watson • 5 min read • Tue, 1st Oct 2024

Global Stories

Customer Feedback stories

Customer Experience

BlackLine honoured with 2024 awards from TrustRadius & G2

BlackLine has garnered the 2024 TrustRadius 'Tech Cares' and 'Buyer's Choice' awards, along with G2's Best Accounting & Finance Software title, marking five years of recognition.

By Melania Watson • 2 min read • Wed, 30th Oct 2024

Data Analytics

Symbio launches AI-based Scam Shield to tackle scam calls

Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

By Catherine Knowles • 2 min read • Thu, 17th Oct 2024

DevOps

Amplitude report reveals top products with 200% growth

Amplitude's 2024 Next Hottest Products Report reveals five leading products boasting over 200% growth through effective customer engagement strategies.

By Sean Mitchell • 3 min read • Fri, 11th Oct 2024

Storage

Pure Storage named leader in Gartner Magic Quadrant 2024

Pure Storage has been named a Leader in the 2024 Gartner Magic Quadrant for Primary Storage Platforms, achieving this accolade for the eleventh year running.

By Sean Mitchell • 4 min read • Tue, 24th Sep 2024

Unified Communications

Microsoft boosts AI collaboration with Wave 2 of 365 Copilot

Microsoft unveils Wave 2 of Microsoft 365 Copilot, featuring Copilot Pages, Python in Excel, and automated agents to boost productivity and collaboration.

By Kaleah Salmon • 3 min read • Wed, 18th Sep 2024

Customer Experience

Enzoic boosts Active Directory security with new features

Enzoic's updated Active Directory tool bolsters password security and eases IT workloads with continuous monitoring, detailed insights, and enhanced permissions.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024

Customer Experience

LogicMonitor named Visionary in Gartner Magic Quadrant 2024

LogicMonitor has been named a Visionary in the 2024 Gartner Magic Quadrant for Observability Platforms, highlighting its strides in innovation and hybrid observability solutions.

By Imee Dequito • 3 min read • Fri, 16th Aug 2024

Customer Experience

Dynatrace named leader in 2024 Gartner Magic Quadrant

Dynatrace has been named a Leader in Gartner's 2024 Magic Quadrant for Observability Platforms, ranking highest for both Vision and Execution among 17 vendors.

By Imee Dequito • 2 min read • Thu, 15th Aug 2024

Digital Transformation

CI&T honoured in 2024 Gartner Peer Insights for software services

CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024

Customer Experience

Report reveals extensive use of AI in product research

A joint report by Survicate and Amplitude shows 65.2% of product professionals using AI in research, despite 39.7% concerned over data quality.

By Shannon Williams • 2 min read • Mon, 5th Aug 2024

Firewalls

Radware unveils EPIC-AI: A move to boost cybersecurity

Radware has unveiled EPIC-AI, a pioneering AI-driven security system, enhancing real-time threat detection, mitigation, and automated protection.

By Melania Watson • 3 min read • Fri, 2nd Aug 2024

Unified Communications

InMoment integrates generative AI for better customer insights

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

By Kaleah Salmon • 3 min read • Thu, 27th Jun 2024

Customer Experience

Medallia named strong performer in Forrester Wave report

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

By Shannon Williams • 2 min read • Tue, 25th Jun 2024

Digital Transformation

Kentico celebrates 20 years of innovation & digital growth

Kentico marks its 20th anniversary, celebrating two decades of innovation from a bachelor thesis to a global expert in digital experience platforms.

By Kaleah Salmon • 3 min read • Tue, 25th Jun 2024

Data Analytics

Alchemer launches AI-driven tool for real-time CX feedback analysis

Alchemer has launched Alchemer Pulse, an AI-powered tool for rapid analysis of customer feedback, transforming unstructured data into clear, actionable insights.

By Kaleah Salmon • 3 min read • Wed, 19th Jun 2024

Disaster Recovery

Keepit earns third consecutive Customer Top Rated Award

Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.

By Sean Mitchell • 2 min read • Thu, 16th May 2024

Stories from Other Regions

Customer Feedback stories

Digital Transformation

Australian tech leaders face challenges in rapid evolution

A KPMG report reveals 81% of Australian tech leaders struggle to keep pace with industry changes, affecting investment decisions and driving fears of falling behind.

By Melania Watson • 3 min read • Tue, 29th Oct 2024