Customer retention Stories - Page 18

Global Stories

Customer retention stories

Agentic AI and Saas - The next chapter in CX

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

By Taylor Giddens • 5 min read • Thu, 26th Jun 2025

Digital Transformation

Poor data intake drives customer disengagement in Australia & NZ

Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.

By Sean Mitchell • 4 min read • Wed, 25th Jun 2025

Fintech

Grammarly adopts Gr4vy no-code platform to expand payment options

Grammarly adopts Gr4vy's no-code platform to expand its global payment options, enhancing flexibility and reducing transaction costs with over 400 methods.

By Sean Mitchell • 3 min read • Wed, 18th Jun 2025

EduTech

Organisations boost customer education but face scaling hurdles

New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.

By Kaleah Salmon • 4 min read • Wed, 18th Jun 2025

Digital Transformation

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Melania Watson • 3 min read • Tue, 17th Jun 2025

Gaming

Liftoff unveils AppRefinery for app insights & market trends

Liftoff launches AppRefinery, an AI-powered platform offering developers deep insights into over 20 app categories to boost user engagement and growth.

By Catherine Knowles • 3 min read • Fri, 13th Jun 2025

Software-as-a-Service

Amplitude launches AI Agents to streamline product optimisation

Amplitude unveils AI Agents to automatically analyse user data and suggest product optimisations, helping businesses improve conversion and engagement efficiently.

By Catherine Knowles • 4 min read • Thu, 12th Jun 2025

Customer Relationship Management

Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service

Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.

By Rakesh Prabhakar • 5 min read • Wed, 11th Jun 2025

Software-as-a-Service

HubSpot launches direct connector for ChatGPT CRM insights

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025

Digital Transformation

AI & hybrid pricing drive double subscription growth rates

Businesses adopting AI with hybrid pricing models see subscription growth rates double, outperforming those who do not adjust pricing alongside AI integration.

By Shannon Williams • 4 min read • Fri, 6th Jun 2025

Unified Communications

ANZ consumers want first-contact solutions but satisfaction lags

Research shows 53% of ANZ consumers value first-contact resolution in service, yet only 33% of CX leaders believe they deliver highly personalised experiences.

By Shannon Williams • 5 min read • Wed, 4th Jun 2025

Customer Experience

Blackpearl targets US growth after strong rise in annual revenue

Blackpearl's annual recurring revenue rose 70% to USD $12.5 million, as it targets US SME growth and aims for USD $50 million ARR with new AI tools.

By Sean Mitchell • 3 min read • Tue, 3rd Jun 2025

Stories from Other Regions

Customer retention stories

Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025

Customer Relationship Management

Salesforce launches Agentforce 3 to boost enterprise AI

Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.

By Jed Nykolle Harme • 4 min read • Wed, 25th Jun 2025

Fintech

How can fintechs overcome the problem of scaling in an unstable market?

Fintechs face tough scaling challenges amid market consolidation; data-driven strategies and strong trust are key to surviving and thriving.

By Matic Jug • 5 min read • Tue, 24th Jun 2025

Customer Experience

Nissan launches Instant Service Plan with interest-free payments

Nissan launches Instant Service Plan in the UK, letting owners spread service costs interest-free over 12 months, boosting affordability and dealer loyalty.

By Kaleah Salmon • 4 min read • Wed, 18th Jun 2025

Digital Transformation

Australian consumers wary as AI delivers business benefits

Australian businesses benefit from AI-driven customer engagement, yet 66% of consumers express exhaustion and seek greater trust and control over AI interactions.

By Melvin Hipolito • 4 min read • Tue, 17th Jun 2025

Customer Experience

Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation

Airlines, fuel, and quick-service restaurants in APAC lag in loyalty programme innovation, hindered by legacy tech and limited reward systems, says expert.

By Aaron Crowe • 5 min read • Thu, 12th Jun 2025