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Customer retention Stories - Page 2

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Customer retention stories

Pax8 brings Beyond conference to Sydney in APAC push
Digital Transformation

Pax8 brings Beyond conference to Sydney in APAC push

More than 800 managed service providers are expected in Sydney as Pax8 seeks to deepen its Asia-Pacific presence with a regional conference.

By Mark Tarre • 4 min read • This month
CrowdStrike lifts guidance & announces four-for-one split
Software-as-a-Service

CrowdStrike lifts guidance & announces four-for-one split

Investors got stronger sales, record free cash flow and higher full-year forecasts as the cybersecurity group also unveiled a four-for-one stock split.

By Mark Tarre • 4 min read • This month
Constant Contact launches SMS marketing tool in Australia
Software-as-a-Service

Constant Contact launches SMS marketing tool in Australia

Australian small firms get a faster way to reach customers as Constant Contact adds SMS to its email and social marketing platform.

By Mark Tarre • 3 min read • This month
Gainsight launches agentic stack for customer retention
Software-as-a-Service

Gainsight launches agentic stack for customer retention

The update lets post-sales teams build and share AI workflows in Gainsight, as boards push harder for measurable gains in retention and expansion.

By Joseph Gabriel Lagonsin • 4 min read • This month
Sage adds AI automation to Intacct finance workflows
Software-as-a-Service

Sage adds AI automation to Intacct finance workflows

Finance teams under pressure to speed decisions and tighten control gain AI tools for reminders, matching and approvals in Sage Intacct.

By Sofiah Nichole Salivio • 4 min read • This month
Shoppers want pricing, not personalisation in apps
Customer Relationship Management

Shoppers want pricing, not personalisation in apps

Exclusive pricing and discounts matter more than personalisation for most shoppers, as too many app alerts and poor rewards drive them away.

By Joseph Gabriel Lagonsin • 4 min read • This month
Gainsight launches AI-native renewal service for clients
Software-as-a-Service

Gainsight launches AI-native renewal service for clients

Enterprise software vendors may soon be judged on retention, as Gainsight takes on renewal work directly for customers.

By Mark Tarre • 4 min read • This month
CoverMe launches PT platform for instant gym bookings
Digital Transformation

CoverMe launches PT platform for instant gym bookings

Gym operators could lift retention and revenue as the new service aims to turn first-time PT bookings into an instant in-app sale.

By Joseph Gabriel Lagonsin • 4 min read • This month
Sage expands AI automation in Intacct for finance teams
Enterprise Resource Planning

Sage expands AI automation in Intacct for finance teams

Finance teams could cut manual work and speed decisions as Sage Intacct rolls out AI tools for billing, payables and analytics.

By Karen Joy Bacudo • 3 min read • This month
SourseAI strikes New Zealand telecoms deal with 2degrees
Software-as-a-Service

SourseAI strikes New Zealand telecoms deal with 2degrees

The deal gives 2degrees specialist predictive analytics to help lift campaign conversion, curb churn and grow customer lifetime value.

By Sean Mitchell • 4 min read • Last month
Gainsight launches Developer Studio & Skilljar tie-up
Digital Transformation

Gainsight launches Developer Studio & Skilljar tie-up

Customer support teams could gain more control as the new toolkit cuts developer queues and ties training into community hubs.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Addepar unveils AI tools for investment professionals
Customer Relationship Management

Addepar unveils AI tools for investment professionals

The rollout aims to cut manual reconciliation and improve portfolio visibility as wealth managers face rising pressure to automate reporting and client updates.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Customer retention stories

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering
Customer Relationship Management

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering

APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.

By Aaron Crowe • 5 min read • This month
6 Proven Use Cases of Email Verification Across Industries
Fintech

6 Proven Use Cases of Email Verification Across Industries

Bad addresses can waste spend, skew analytics and undermine compliance as firms move email verification from clean-up to core infrastructure.

By Edmund Ng • 6 min read • This month
It's time insurance seeks out next gen responsible technologies
Data Protection

It's time insurance seeks out next gen responsible technologies

Trust is now a commercial issue for insurers, as Consumer Duty and wary customers push them towards transparent AI and fairer claims handling.

By Paula Milton • 5 min read • This month
Gamma pitches cloud voice to MSPs to boost retention
Unified Communications

Gamma pitches cloud voice to MSPs to boost retention

MSPs could protect margins by bundling cloud voice, as Gamma says it can also reduce churn and block rivals from key accounts.

By Mark Tarre • 6 min read • Last month
Triple Point backs Pelican's Steplab education tech deal
Software-as-a-Service

Triple Point backs Pelican's Steplab education tech deal

Backed by new financing, the schools software group can expand in Britain and overseas while adding acquisitions to its growth plans.

By Karen Joy Bacudo • 4 min read • Last month
Voice as a modern growth lever for MSPs
Unified Communications

Voice as a modern growth lever for MSPs

MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.

By Will Morey • 5 min read • Last month