Customer service stories - Page 17
deVere responds to growing demand for fintech solutions with new app
Tue, 23rd Jun 2020
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martech
deVere Group launches Ident Me app for secure identity verification and notary services, adding to its fintech portfolio.
AI is powering a shift in digital customer engagement
Wed, 6th May 2020
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AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.
How companies can use emerging CX technologies to improve customer retention
Mon, 20th Apr 2020
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Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Google Cloud launches COVID-19 rapid response programme
Thu, 9th Apr 2020
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Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.
Vodafone urges customers to go digital, expects call times to increase
Tue, 24th Mar 2020
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Vodafone NZ advises customers to use digital customer service methods to reduce reliance on call centres during COVID-19 pandemic.
Soul Machines raises $40m, steps closer to global aspirations
Wed, 15th Jan 2020
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crm
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martech
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customer service
Soul Machines raises $40m to advance human-machine collaboration. Investment led by Temasek and includes Salesforce Ventures.
Security, analytics and customer service top priorities for CFOs
Thu, 26th Dec 2019
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data analytics
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martech
A new Protiviti survey reveals CFOs are prioritising security, analytics, and customer service, reflecting a shift towards a strategic focus in finance.
People, AI or chatbots: ANZ consumers don’t differentiate with customer service
Wed, 11th Dec 2019
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A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
Zendesk fuses AI into customer services with Amazon Connect integration
Tue, 10th Dec 2019
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hyperscale
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
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A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Verizon rolls out new field service management solution
Thu, 14th Nov 2019
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verizon
Verizon Connect launches integrated field service management solution for simplified dispatching and job management.
Natterbox launches solution to improve customer service efficiency
Thu, 14th Nov 2019
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Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.
The future of CX: How to make chatbots work effectively in your organisation
Sun, 3rd Nov 2019
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The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Five ways robotic process automation is improving the public sector – FTS Data & AI
Tue, 17th Sep 2019
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Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.
Vodafone pumps $10m into dedicated customer service team
Tue, 10th Sep 2019
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Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.
Aussie company launches new chatbot service for homeless youth
Wed, 7th Aug 2019
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martech
Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.
Domino's introduces AI and machine learning to pizza
Thu, 18th Jul 2019
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ai
Domino's AI pizza checker improves quality by over 15%, providing customers with real-time images of their pizza.
How robotics can improve customer experience
Mon, 1st Jul 2019
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robots
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cx
Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.
How visual assistance impacts customer service KPIs - TechSee
Wed, 12th Jun 2019
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crm
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digital transformation
TechSee's report reveals Visual Assistance tech slashed technician dispatches by 19% and product returns by 17%, revolutionising customer service KPIs.