Customer service stories - Page 1
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Infinite Reality enters strategic partnership with Google Cloud
2 days ago
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edutech
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ai
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ar, vr & metaverse
Infinite Reality partners with Google Cloud in a five-year deal to innovate and scale immersive digital experiences using AI, tech infrastructures, and 3D web solutions.
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Kore.ai AI solutions now available on AWS Marketplace
3 days ago
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omnichannel
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martech
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ai
Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.
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Gen AI now top priority for Singaporean business leaders
4 days ago
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cx
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it training
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martech
Salesforce report reveals 87% of Singaporean C-suite executives rank generative AI among their top three priorities, urging rapid organisational adoption.
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Zendesk launches Relay to enhance customer communications
6 days ago
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cx
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martech
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cdp
Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.
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NICE Enlighten Copilot wins Best AI-based Solution award
Last week
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uc
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cx
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martech
NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.
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Manhattan Associates unveils AI innovations at Melbourne event
Last week
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cx
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martech
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supply chain systems
Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.
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Working smarter not harder: Four ways AI can support your business
Last week
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cx
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martech
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cdp
AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.
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Salesforce study: AI a top priority for Australian executives
Last week
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martech
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cdp
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data privacy
A YouGov survey for Salesforce reveals 81% of Australian business leaders prioritise generative AI, with 50% already having clear strategies and 42% developing them.
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Middlebank forms strategic alliance with Freterium in TMS deal
Last week
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iot
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ai
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customer service
Middlebank Consulting Group partners with Freterium to offer advanced cloud-based Transportation Management System in Australia and New Zealand, targeting efficiency and cost reductions.
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NVIDIA launches NIM Agent Blueprints for scalable AI solutions
Last week
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network infrastructure
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ai
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deloitte
NVIDIA unveils NIM Agent Blueprints, empowering enterprises to create generative AI apps easily. The toolkits, part of the AI Enterprise platform, target sectors from customer service to drug discovery.
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Virtualstock & commercetools partner to automate retail ops
Last week
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transparency
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onboarding
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customer service
Virtualstock and commercetools have formed a strategic alliance to automate and enhance retail efficiency through seamless order and inventory management.
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Tangerine unveils new high speed NBN plans for regional areas
Last week
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uc
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nbn
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customer service
Australian telco Tangerine launches high-speed NBN Fixed Wireless plans in regional areas, offering three pricing tiers to address growing internet demand.
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Zendesk launches Relay to enhance outbound communication
Last month
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cx
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martech
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sms
Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.
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Dematic launches Vision Picking Solution in ANZ supply chain
Last month
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nz
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customer service
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gamification
Dematic has unveiled its Vision Picking Solution in Australia and New Zealand. This HUD tech aims to boost warehouse productivity and supply chain efficiency with real-time data.
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UK CX leaders anticipate AI will redefine customer service
Last month
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martech
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cx
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ai
Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.
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Aldridge Security boosts efficiency with Orderwise integration
Last month
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erp
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digital transformation
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cybersecurity
Aldridge Security’s operations have been revolutionised by Forterro's ERP and Warehouse Management Solution, Orderwise, boosting productivity and customer service.
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Exclusive: How Verint's customer experience is thriving with Open AI
Last month
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uc
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cx
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martech
Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.
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The indispensable role of good mobile reception in Distribution Centres
Last month
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supply chain systems
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productivity
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customer service
Reliable mobile reception is crucial in distribution centres, enhancing coordination, safety, inventory management, customer satisfaction, and operational efficiency.
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CVC acquires significant stake in global software firm Epicor
Last month
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saas
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data analytics
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erp
CD&R and CVC will co-own Epicor, a leader in enterprise SaaS, under a new agreement enhancing SaaS migration and global expansion; financial terms undisclosed.
![Story image](../../../../../uploads/story/2024/08/14/preview_techday_02206e15c855bc6294ec.webp)
Yellow.ai launches Analyze to revolutionise customer service
Last month
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ai
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insights
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deep learning
Yellow.ai has launched Analyze, an AI-powered solution offering detailed insights into customer-bot interactions, reducing ticket volume by 30% and increasing containment rates by 10%.