TelcoNews New Zealand - Telecommunications news for ICT decision-makers

Customer service stories - Page 2

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CommScope completes Home Networks divestiture to Vantiva
Last month
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software
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customer service
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commscope
CommScope concludes divestiture of its Home Networks Business to Vantiva, gaining a 25% stake and potential $100m earn-out, set to minimally affect 2024 EBITDA outlook.
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Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Last month
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ml
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ai
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productivity
Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.
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Hisense reveals innovative 2024 TV lineup with mini-LED technology
Last month
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digital entertainment
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tv
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customer service
Hisense unveils striking 2024 TV lineup, highlighting a 110-inch flagship model boasting leading-edge mini-LED technology, with adaptive backlighting and dimming for superior clarity.
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UK businesses view high inflation as an uncontrollable issue
Last month
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cx
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digital transformation
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martech
Nearly two in five UK businesses see high inflation as a major uncontrollable concern, hindering recovery efforts, with tech investment cutbacks in response, reveals a Zoho study.
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AI set to boost telecom market to $11.29bn by 2030
Last month
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bi
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big data
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firewall
The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.
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UK businesses call for increased government investment in AI sector
Thu, 21st Dec 2023
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data protection
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ai
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customer service
43% of UK businesses call for increased government investment in the artificial intelligence sector, reveals Zoho survey.
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SRJ Technologies Group forms key partnership with Air Control Entech
Mon, 18th Dec 2023
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customer service
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safety
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digitisation
SRJ Technologies partners with robotic inspections firm Air Control Entech to deliver novel digital solutions to energy sector.
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Advancements in AI tipped to transform telecoms sector in 2024
Sat, 16th Dec 2023
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bi
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big data
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cloud services
AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.
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Generative AI's rapid adoption set to revolutionise various applications by end 2023
Thu, 14th Dec 2023
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martech
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seo
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forrester research
Report predicts pivotal shift in GenAI adoption by 2023, revolutionising varied applications and driving unprecedented growth.
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Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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contact centre
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it training
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cx
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
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Sysdig hires Andy Dobrov to champion customer success & support
Wed, 13th Dec 2023
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cloud security
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application security
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breach prevention
Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.
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Generative AI 2024 predictions for the finance industry from SAS experts
Wed, 13th Dec 2023
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ml
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cx
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martech
SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.
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Green Insurer teams up with IPI for advanced customer contact services
Mon, 11th Dec 2023
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cloud services
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contact centre
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wfh
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.
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Businesses reconsider cloud-based AI over data privacy concerns
Tue, 5th Dec 2023
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ai
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customer service
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convergence
Businesses may pivot away from cloud-based AI systems to on-premise servers due to rising data privacy concerns.
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UK firms losing £244bn annually due to poor data and revenue loss
Thu, 30th Nov 2023
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apple
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digital entertainment
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technology gifts
UK firms are hemorrhaging £244 billion a year due to poor data reconciliation causing profound revenue loss, putting jobs in danger.
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Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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contact centre
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cloud services
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
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Diverge powers 1 million smart energy meters in Australia and New Zealand
Thu, 30th Nov 2023
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big data
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bi
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data analytics
Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.
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UK businesses regret two-thirds of recent software purchases
Thu, 30th Nov 2023
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advanced persistent threat protection
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cybersecurity
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cyber threats
New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.
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Mobile Tornado expands UK presence through partnership with The Barcode Warehouse
Wed, 29th Nov 2023
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edutech
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customer service
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productivity
UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.
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Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia
Tue, 28th Nov 2023
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partner programmes
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customer service
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f5 networks
Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.
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Ever Nimble wins MSP of the Year at Kaseya DattoCon event
Mon, 27th Nov 2023
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customer service
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community
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support
West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.
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dLocal, eSky strengthen partnership for payment solutions
Mon, 27th Nov 2023
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martech
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cx
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customer service
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
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ToolTime launches UK job management software for tradespeople
Tue, 21st Nov 2023
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apple
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cloud services
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smartphones
ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.
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SecurityBridge expands teams amid demand for SAP solutions
Thu, 16th Nov 2023
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managed services
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partner programmes
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pwc
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.