Customer service stories - Page 2
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Workflow automation a top priority for 60 percent of executives
Last month
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cx
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digital transformation
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martech
A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.
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UK consumers expect online retail to match in-store CX
Last month
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cx
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martech
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ai
Coveo’s 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.
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NICE secures largest ever CXone deal in the APAC region
Last month
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uc
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data analytics
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cx
NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
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UK consumers uncertain about AI's impact on customer service
Last month
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uc
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ai
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ai agents
Only 32% of UK consumers see AI's potential to enhance customer service, while most are wary of its risks, a CCMA and Odigo study reveals.
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HSBC & BNY Mellon to pilot Quantexa's new AI technology
Last month
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risk & compliance
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ai
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hsbc
HSBC and BNY Mellon join Quantexa's Lighthouse Programme to deploy Q Assist, a context-aware generative AI suite, debuting at London Tech Week to optimise financial services.
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NVIDIA unveils ACE AI microservices for digital human creation
Last month
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uc
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gaming
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network infrastructure
NVIDIA launches ACE generative AI microservices, poised to revolutionise digital human creation for sectors ranging from gaming to healthcare.
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CrowdStrike wins 2024 award for best practices in cloud security
Last month
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cloud security
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advanced persistent threat protection
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ai security
CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.
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Bank partners with Newgen Software to digitise onboarding
Last month
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fintechs
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cx
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martech
Centennial Bank partners with Newgen Software to digitise onboarding, enhancing customer experience with a streamlined, low-code automation solution.
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Neo4j partners with Snowflake to enhance data science in cloud
Last month
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data analytics
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martech
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cdp
Neo4j and Snowflake reveal an integration to embed graph data science within the Snowflake Data Cloud, enhancing AI and ML insights.
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Enhancing customer experience with conversational AI
Last month
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cx
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martech
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hcm
Spark integrates advanced conversational AI to enhance customer experiences, focusing on empathetic interactions and leveraging existing technologies for efficiency.
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Salesforce report reveals AI-driven shift in customer service
Last month
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cdp
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martech
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ai
Salesforce’s latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.
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Half of Australian consumers switch mobile providers biennially
Last month
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cx
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martech
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nbn
Half of Australian mobile users switch carriers biennially, with one-third buying for others, reveals SpinTel study, highlighting value over loyalty and smaller provider appeal.
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Momentum Life enhances quality assurance with AI bot QBOT
Thu, 30th May 2024
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digital transformation
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cx
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martech
Momentum Life has launched QBOT, an AI-powered quality assurance bot by Quanton, to enhance compliance and customer service.
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Hitachi partners with Google Cloud to drive AI innovation
Thu, 30th May 2024
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storage
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it training
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hybrid cloud
Hitachi partners with Google Cloud to leverage AI technologies, including Vertex AI and Gemini models, enhancing Lumada’s digital transformation capabilities.
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Taking the next step forward in the contact centre evolution
Thu, 30th May 2024
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uc
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data analytics
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cx
Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.
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Ansvar partners with Interactive to modernise tech & boost security
Thu, 30th May 2024
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it training
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data protection
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hcm
Ansvar teams up with Interactive to modernise their tech stack and bolster security measures, driving enhanced risk management and regulatory compliance.
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Salesforce unveils AI programme to boost Singapore SMEs
Thu, 30th May 2024
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crm
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digital transformation
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martech
Salesforce launches Data+AI Boost SME Program at Asia Tech x Singapore Summit to aid 5,000 SMEs in data utilisation for AI integration, partnering with IMDA.
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Hitachi & Google Cloud partner to boost enterprise AI solutions
Thu, 30th May 2024
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storage
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it training
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hybrid cloud
Hitachi and Google Cloud join forces in a multi-year partnership to revolutionise enterprise innovation with generative AI, enhancing productivity and software modernisation.
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Flight Centre adopts Qualtrics AI to boost customer experience
Tue, 28th May 2024
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cx
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martech
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ai
Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.
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StarHub & Global Switch launch low-latency network in Singapore
Mon, 27th May 2024
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network infrastructure
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network management
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telco
StarHub has teamed up with Global Switch to launch a Low Latency Data Centre Connect network in Singapore, enhancing ultra low-latency fibre connectivity.