Customer service stories - Page 2
CommScope completes Home Networks divestiture to Vantiva
CommScope concludes divestiture of its Home Networks Business to Vantiva, gaining a 25% stake and potential $100m earn-out, set to minimally affect 2024 EBITDA outlook.
Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.
Hisense reveals innovative 2024 TV lineup with mini-LED technology
Hisense unveils striking 2024 TV lineup, highlighting a 110-inch flagship model boasting leading-edge mini-LED technology, with adaptive backlighting and dimming for superior clarity.
UK businesses view high inflation as an uncontrollable issue
Nearly two in five UK businesses see high inflation as a major uncontrollable concern, hindering recovery efforts, with tech investment cutbacks in response, reveals a Zoho study.
AI set to boost telecom market to $11.29bn by 2030
The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.
UK businesses call for increased government investment in AI sector
43% of UK businesses call for increased government investment in the artificial intelligence sector, reveals Zoho survey.
SRJ Technologies Group forms key partnership with Air Control Entech
SRJ Technologies partners with robotic inspections firm Air Control Entech to deliver novel digital solutions to energy sector.
Advancements in AI tipped to transform telecoms sector in 2024
AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.
Generative AI's rapid adoption set to revolutionise various applications by end 2023
Report predicts pivotal shift in GenAI adoption by 2023, revolutionising varied applications and driving unprecedented growth.
Europcar adopts NICE CXone to standardise global customer service
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
Sysdig hires Andy Dobrov to champion customer success & support
Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.
Generative AI 2024 predictions for the finance industry from SAS experts
SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.
Green Insurer teams up with IPI for advanced customer contact services
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.
Businesses reconsider cloud-based AI over data privacy concerns
Businesses may pivot away from cloud-based AI systems to on-premise servers due to rising data privacy concerns.
UK firms losing £244bn annually due to poor data and revenue loss
UK firms are hemorrhaging £244 billion a year due to poor data reconciliation causing profound revenue loss, putting jobs in danger.
Amazon Connect adds Generative AI features to enhance CX
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Diverge powers 1 million smart energy meters in Australia and New Zealand
Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.
UK businesses regret two-thirds of recent software purchases
New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.
Mobile Tornado expands UK presence through partnership with The Barcode Warehouse
UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.
Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia
Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.
Ever Nimble wins MSP of the Year at Kaseya DattoCon event
West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.
dLocal, eSky strengthen partnership for payment solutions
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
ToolTime launches UK job management software for tradespeople
ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.
SecurityBridge expands teams amid demand for SAP solutions
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.