Customer service stories - Page 3
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AI boosts efficiency for 67% of Australian workers
Tue, 2nd Jul 2024
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it training
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hcm
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ai
Australian workers are embracing AI, with 67% using it weekly and saving at least three hours, finds Freshworks 2024 Global AI Workplace report.
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InMoment integrates generative AI for better customer insights
Thu, 27th Jun 2024
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uc
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devops
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cx
InMoment integrates generative AI into its Conversational Intelligence, enhancing customer experience analytics by merging various feedback sources like contact centres, surveys, and social media.
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Amazon expands generative AI listing tools for European sellers
Tue, 25th Jun 2024
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ai
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amazon
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customer service
Amazon expands its generative AI listing tools across Europe, aiding SMEs in creating and enriching product listings, with early adoption showing significant benefits.
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LEA Professional unveils Connect Series Half-Rack amplifiers
Mon, 24th Jun 2024
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ethernet
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wifi
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customer service
LEA Professional unveiled its Connect Series Half-Rack amplifiers, designed for small to medium installations. Winning the Best of Show at ISE 2024, the models feature DSP, WebUI, and cloud connectivity.
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Blue Connections IT centralises pre-sales team to improve service
Wed, 19th Jun 2024
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cx
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martech
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customer service
Blue Connections IT has centralised its pre-sales team to enhance operations, ensuring customers receive consistent, comprehensive support and improved service.
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Endava expands partnership with Google Cloud across APAC
Wed, 19th Jun 2024
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ai
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apac
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customer service
Endava has expanded its partnership with Google Cloud to offer tailored AI, cloud modernisation, and app migration services across Australia, New Zealand, and Southeast Asia.
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How Generative AI can be turbocharged with knowledge graphs
Tue, 18th Jun 2024
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data analytics
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it automation
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iam
Generative AI's power is amplified by knowledge graphs, making tools like ChatGPT and Google's Gemini smarter, reducing errors, and combating biases, thus revolutionising industries.
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Boomi study reveals need for composability in enterprise software
Mon, 17th Jun 2024
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ai
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customer service
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procurement
Boomi's latest global study, sponsored by IFS and conducted by IDC, underscores the urgent need for composability in enterprise software to combat challenges from outdated systems, per 1,000 surveyed execs.
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Workflow automation a top priority for 60 percent of executives
Thu, 13th Jun 2024
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cx
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digital transformation
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martech
A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.
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UK consumers expect online retail to match in-store CX
Wed, 12th Jun 2024
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cx
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martech
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ai
Coveo’s 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.
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NICE secures largest ever CXone deal in the APAC region
Tue, 11th Jun 2024
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uc
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data analytics
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cx
NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
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UK consumers uncertain about AI's impact on customer service
Tue, 11th Jun 2024
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uc
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ai
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ai agents
Only 32% of UK consumers see AI's potential to enhance customer service, while most are wary of its risks, a CCMA and Odigo study reveals.
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HSBC & BNY Mellon to pilot Quantexa's new AI technology
Tue, 11th Jun 2024
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risk & compliance
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ai
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hsbc
HSBC and BNY Mellon join Quantexa's Lighthouse Programme to deploy Q Assist, a context-aware generative AI suite, debuting at London Tech Week to optimise financial services.
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NVIDIA unveils ACE AI microservices for digital human creation
Tue, 11th Jun 2024
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uc
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gaming
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network infrastructure
NVIDIA launches ACE generative AI microservices, poised to revolutionise digital human creation for sectors ranging from gaming to healthcare.
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CrowdStrike wins 2024 award for best practices in cloud security
Tue, 11th Jun 2024
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cloud security
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advanced persistent threat protection
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ai security
CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.
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Bank partners with Newgen Software to digitise onboarding
Fri, 7th Jun 2024
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fintechs
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cx
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martech
Centennial Bank partners with Newgen Software to digitise onboarding, enhancing customer experience with a streamlined, low-code automation solution.
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Neo4j partners with Snowflake to enhance data science in cloud
Wed, 5th Jun 2024
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data analytics
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martech
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cdp
Neo4j and Snowflake reveal an integration to embed graph data science within the Snowflake Data Cloud, enhancing AI and ML insights.
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Enhancing customer experience with conversational AI
Wed, 5th Jun 2024
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cx
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martech
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hcm
Spark integrates advanced conversational AI to enhance customer experiences, focusing on empathetic interactions and leveraging existing technologies for efficiency.
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Half of Australian consumers switch mobile providers biennially
Wed, 5th Jun 2024
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uc
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cx
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martech
Half of Australian mobile users switch carriers biennially, with one-third buying for others, reveals SpinTel study, highlighting value over loyalty and smaller provider appeal.
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Salesforce report reveals AI-driven shift in customer service
Wed, 5th Jun 2024
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cdp
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martech
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ai
Salesforce’s latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.