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Customer Success stories

Serve First expands into US with new Managing Director
Customer Experience

Serve First expands into US with new Managing Director

A £9.5 million funding boost has underpinned the Georgia office, as the UK customer experience technology group targets more US multi-site operators.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Appdome promotes Bertasi to President amid AI push
Application Security

Appdome promotes Bertasi to President amid AI push

The move gives Appdome more sales and customer firepower as it races to scale its AI-driven mobile security platform against rising threats.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
SAS appoints Casey McGee as VP and Chief Sales Officer
Data Analytics

SAS appoints Casey McGee as VP and Chief Sales Officer

The hire comes as software groups race to blend enterprise sales with AI partnerships, with customers demanding trusted commercial models.

By Sofiah Nichole Salivio • 3 min read • Last week
BlueVoyant appoints John Hultman as chief revenue officer
Software-as-a-Service

BlueVoyant appoints John Hultman as chief revenue officer

The appointment comes as BlueVoyant scales its sales push around Microsoft-linked security tools and AI after a solid third quarter.

By Joseph Gabriel Lagonsin • 3 min read • This month
BlueVoyant appoints John Hultman as Chief Revenue Officer
Supply Chain

BlueVoyant appoints John Hultman as Chief Revenue Officer

The hire comes as BlueVoyant broadens its AI security portfolio and seeks sharper revenue execution amid rising demand for clearer cyber outcomes.

By Mara Sugue • 4 min read • This month
Exclusive Networks launches ServiceNow unit across region
Digital Transformation

Exclusive Networks launches ServiceNow unit across region

Partners across Europe and the Middle East will get new support for cybersecurity and AI governance as the unit goes live this month.

By Raphael Veloso • 4 min read • This month
Cybersecurity vendors boost hiring as AI reshapes tech
DataCentre infrastructure

Cybersecurity vendors boost hiring as AI reshapes tech

Hiring by security vendors jumped 43% last quarter as AI and a tougher threat environment widened the split with slowing enterprise software roles.

By Raphael Veloso • 4 min read • This month
Gainsight links Salesforce Agentforce & Slack to data
Software-as-a-Service

Gainsight links Salesforce Agentforce & Slack to data

Sales and customer success teams can now see renewal risks and expansion signals in Slack and Salesforce without switching systems.

By Mara Sugue • 4 min read • This month
Women in CTI report highlights varied paths into cyber
Artificial Intelligence

Women in CTI report highlights varied paths into cyber

The report says threat intelligence teams could benefit from wider hiring pools as women bring skills from fields from marketing to the military.

By Sofiah Nichole Salivio • 4 min read • This month
Teciem names new chief technology & customer officers
Software-as-a-Service

Teciem names new chief technology & customer officers

Banks seeking faster system upgrades may benefit as Teciem adds two senior executives to steer technology and customer delivery.

By Sofiah Nichole Salivio • 4 min read • This month
Abbyy names Paula Sanders Chief Customer Experience Officer
Digital Transformation

Abbyy names Paula Sanders Chief Customer Experience Officer

The restructure aims to cut handoffs between sales, support and implementation as software buyers demand clearer ownership after purchase.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Certinia expands Veda AI for professional services
Software-as-a-Service

Certinia expands Veda AI for professional services

Only 20% of services and IT leaders say AI beat expectations, prompting Certinia to add 14 agents to target clearer returns.

By Raphael Veloso • 5 min read • Last month
Datadog launches tools to monitor & test user journeys
DevOps

Datadog launches tools to monitor & test user journeys

The new tools aim to help teams spot when customers fail to complete checkout, sign-in or onboarding, despite healthy system metrics.

By Mara Sugue • 4 min read • Last month

Stories from Other Regions

Customer Success stories

Smarsh names Alessandro Silva Chief Growth Officer
Customer Experience

Smarsh names Alessandro Silva Chief Growth Officer

The new post is meant to unify Smarsh's sales and customer teams as the software group pushes further into regulated markets overseas.

By Sofiah Nichole Salivio • 3 min read • Last week
Akeneo names three leaders to drive AI commerce push
Digital Transformation

Akeneo names three leaders to drive AI commerce push

The move comes as the software group readies enterprise customers for AI agents that are reshaping product discovery and online purchasing.

By Sofiah Nichole Salivio • 4 min read • This month
Comp AI raises USD $34 million to boost cybersecurity
Data Protection

Comp AI raises USD $34 million to boost cybersecurity

The funding will help Comp AI expand into continuous monitoring and security testing as software firms face stronger pressure on controls.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Numeral raises USD $100 million to tackle sales tax
Software-as-a-Service

Numeral raises USD $100 million to tackle sales tax

As states tighten rules on digital goods, the San Francisco startup will use the capital to expand into new industries and add staff.

By Karen Joy Bacudo • 4 min read • Last month
Doppel names ex-Xerox exec as Chief Security Advisor
Data Protection

Doppel names ex-Xerox exec as Chief Security Advisor

The hire gives the cybersecurity firm a seasoned customer-facing adviser as enterprises grapple with more convincing phishing and impersonation attacks.

By Joseph Gabriel Lagonsin • 3 min read • Last month