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Intelligent flexible Payments: A new approach to reducing preventable debt
Fintech

Intelligent flexible Payments: A new approach to reducing preventable debt

Households could benefit from payment plans that match irregular incomes, as energy suppliers seek to curb rising arrears and debt.

By Graham Scanlon • 5 min read • Yesterday
Spinnaker names Rex Young as Chief Information Officer
Software-as-a-Service

Spinnaker names Rex Young as Chief Information Officer

The hire underscores Spinnaker's push to scale global support and AI tools as demand rises for alternatives to vendor-led software services.

By Mark Tarre • 3 min read • Yesterday
Rimini Street offers AI magic without the forced ERP migration
Digital Transformation

Rimini Street offers AI magic without the forced ERP migration

CIOs can keep existing ERP systems and still adopt agentic AI, as Rimini Street pitches a cheaper path away from vendor-led migrations.

By Sean Mitchell • 6 min read • Yesterday
Meijmat buys first Grove five-axle crane for fleet
Fleet Management

Meijmat buys first Grove five-axle crane for fleet

Fleet modernisation at the Dutch rental firm is set to broaden lifting options, with a new five-axle crane for crawler and construction work.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
8x8 adds Krisp voice AI tools to contact centre suite
Unified Communications

8x8 adds Krisp voice AI tools to contact centre suite

Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.

By Sean Mitchell • 3 min read • 3 days ago
Google buys Spirit data for AI training, say executives
Data Protection

Google buys Spirit data for AI training, say executives

The sale has spotlighted a new class of AI training assets, with customer-service records now valued at more than USD $10 million.

By Mark Tarre • 5 min read • 3 days ago
Guideless raises EUR €1 million in pre-seed funding
Software-as-a-Service

Guideless raises EUR €1 million in pre-seed funding

The Vilnius startup is targeting UK, European and US growth after attracting backing from Vinted executives and Superhero Capital.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Salesforce expands Headless 360 across its platform
Software-as-a-Service

Salesforce expands Headless 360 across its platform

Authorised AI agents will now be able to call Salesforce functions across clouds with existing permissions, reducing the need for custom integrations.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Ui Ai launches Amica digital employee for customer service
Software-as-a-Service

Ui Ai launches Amica digital employee for customer service

Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Talkdesk launches branch tool for banks & credit unions
Fintech

Talkdesk launches branch tool for banks & credit unions

Banks could use the new tool to give branch staff a fuller customer history, reducing repeated questions and improving advice on complex issues.

By Karen Joy Bacudo • 3 min read • Last week

Stories from Other Regions

Customer Support stories

AI adoption rises as Australian firms mine contact data
Data Analytics

AI adoption rises as Australian firms mine contact data

Businesses can uncover hidden service failures and improve customer loyalty by analysing contact centre interactions at scale with AI.

By Phong Bui • 4 min read • Yesterday
HM Land Registry picks Route 101 for cloud contact centre
Software-as-a-Service

HM Land Registry picks Route 101 for cloud contact centre

Around 660 staff across five sites will move to a single UK-hosted platform as HM Land Registry seeks faster, more secure support.

By Sean Mitchell • 4 min read • 2 days ago
NatWest launches Be My Eyes pilot for blind customers
Data Protection

NatWest launches Be My Eyes pilot for blind customers

Blind and low-vision customers will be able to complete routine banking tasks by video call without visiting a branch, as NatWest tests the service.

By Karen Joy Bacudo • 3 min read • 2 days ago
OpenAI gives AUD $5.5m credits to Australian founders
Software-as-a-Service

OpenAI gives AUD $5.5m credits to Australian founders

The credits could help Australian startups offset early AI costs as OpenAI races rivals to win long-term loyalty from founders.

By Mark Tarre • 4 min read • 3 days ago
Navex expands Nira AI assistant into customer support
Software-as-a-Service

Navex expands Nira AI assistant into customer support

Customers can now get faster help in more than 50 languages as NAVEX brings its Nira assistant into support and case creation.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Blue Machines AI launches Floe for Indian customer chats
Fintech

Blue Machines AI launches Floe for Indian customer chats

The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.

By Mark Tarre • 4 min read • Last week
Ai+ Smartphone to add 100 service centres in south
Customer Experience

Ai+ Smartphone to add 100 service centres in south

South Indian buyers are set to get faster repairs and support as the handset maker widens its after-sales network beyond its north-heavy sales base.

By Sofiah Nichole Salivio • 4 min read • Last week