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Digital commerce stories

The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • Last week
PRLab scores 100 media placements for Gr4vy campaign
Software-as-a-Service

PRLab scores 100 media placements for Gr4vy campaign

The 12-month campaign generated more than 100 earned placements and about 402 million impressions, helping Gr4vy stay visible between announcements.

By Karen Joy Bacudo • 3 min read • Last week
APAC fintech leaders flag agentic commerce & AI costs
Software-as-a-Service

APAC fintech leaders flag agentic commerce & AI costs

Fragmented payments and rising AI bills are forcing APAC fintechs to rethink infrastructure, interoperability and cost controls.

By Sofiah Nichole Salivio • 4 min read • Last week
Pattern adds ChatGPT ads to its marketing platform
Marketing Technologies

Pattern adds ChatGPT ads to its marketing platform

Brands will be able to buy placements in ChatGPT through Pattern, as shopping discovery moves from search engines towards AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month
AI assistants reshape Black Friday shopping choices
Data Analytics

AI assistants reshape Black Friday shopping choices

Retailers risk missing Black Friday shoppers as AI tools increasingly narrow product choices before customers reach a website.

By Mark Tarre • 7 min read • Last month
Onton launches AI model to judge product trustworthiness
Data governance

Onton launches AI model to judge product trustworthiness

As AI assistants steer more shopping, the startup is betting trust checks on product data will become a new battleground for eCommerce.

By Sofiah Nichole Salivio • 4 min read • Last month
Algolia adds guardrails for fashion AI shopping tools
Software-as-a-Service

Algolia adds guardrails for fashion AI shopping tools

Fashion retailers can now curb costly AI shopping errors as Algolia adds guardrails tied to live stock, prices and business rules.

By Sean Mitchell • 4 min read • Last month
G2A launches AI support agent called Dave for sellers
Software-as-a-Service

G2A launches AI support agent called Dave for sellers

The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.

By Sofiah Nichole Salivio • 4 min read • Last month
Infosys migrates NTN eCommerce platform to SAP cloud
Digital Transformation

Infosys migrates NTN eCommerce platform to SAP cloud

The shift is meant to cut maintenance work and improve reliability after NTN moved its core e-WINGS sales platform off local servers.

By Sofiah Nichole Salivio • 3 min read • Last month
Adobe adds AI discovery tools to Commerce catalogue
Marketing Technologies

Adobe adds AI discovery tools to Commerce catalogue

AI shopping tools are getting richer product data as Adobe Commerce exposes catalogues to chatbots, aiming to improve discovery and accuracy.

By Sean Mitchell • 4 min read • Last month
BNPL Fraud in Australia: Why new rules make data quality critical
Fintech

BNPL Fraud in Australia: Why new rules make data quality critical

New licensing rules mean BNPL providers must verify identities and addresses more accurately or risk fraud losses and compliance breaches.

By Edmund Ng • 5 min read • Last month
Waterco launches new B2B ordering platform on BigCommerce
Manufacturing

Waterco launches new B2B ordering platform on BigCommerce

Trade customers can now order 45,000 pool and water products online as Waterco replaces phone and email purchasing with self-service tools.

By Sofiah Nichole Salivio • 3 min read • Last month
G2A rolls out AI support agent Dave to sellers worldwide
Software-as-a-Service

G2A rolls out AI support agent Dave to sellers worldwide

Sellers on G2A's marketplace can now handle support surges more quickly as the AI tool has cut human intervention on cases by up to 30%.

By Sofiah Nichole Salivio • 3 min read • Last month
Mphasis revenue rises as AI-led wins top USD $461m
Digital Transformation

Mphasis revenue rises as AI-led wins top USD $461m

Margins narrowed even as Mphasis booked USD $461 million of new work, with AI-led contracts driving most of the quarter's wins.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Digital commerce stories

DBL Capital buys into Home Space Direct with funding
Digital Transformation

DBL Capital buys into Home Space Direct with funding

Working capital from a six-figure debt package will support the Stockport retailer's ownership change and online expansion.

By Sofiah Nichole Salivio • 4 min read • Last month
AI lifts UK shopping expectations but delivery lags
Customer Experience

AI lifts UK shopping expectations but delivery lags

Only 7% of shoppers said fast delivery promises are consistently met, even as AI is widening the pool of brands UK consumers will consider.

By Joseph Gabriel Lagonsin • 4 min read • Last month
ACI & dLocal expand local payments in Brazil, Mexico
Data Analytics

ACI & dLocal expand local payments in Brazil, Mexico

Merchants in Brazil and Mexico can now tap widely used local payment methods through a single integration, boosting checkout conversion across Latin America.

By Karen Joy Bacudo • 4 min read • Last month
FICO names Tech Mahindra winner in eCommerce hackathon
Data Analytics

FICO names Tech Mahindra winner in eCommerce hackathon

The award could help Indian online retailers cut costly cash-on-delivery returns, with FICO estimating monthly losses avoided of INR 1 crore.

By Sofiah Nichole Salivio • 4 min read • Last month