Financial Services Stories - Page 8

Global Stories

Financial Services stories

AI transforms CX to go beyond the chatbot

Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.

By Anthony Caruana • 4 min read • This month

Data Protection

Governance controls are crucial for AI adoption and modernisation

Trusted partners and tighter guardrails are becoming essential as AI agents expand the attack surface and put data sovereignty on the line.

By Anthony Caruana • 5 min read • This month

Software-as-a-Service

SUSE named Gartner Leader for container management

The ranking bolsters SUSE's pitch to businesses wanting one control plane for containers, virtual machines and AI workloads across mixed environments.

By Sean Mitchell • 3 min read • This month

Hybrid Cloud

OceanBase tops Asia & Oceania database market in 2025

Demand for databases that can handle AI and hybrid cloud workloads has lifted OceanBase to the top of Asia and Oceania, Omdia said.

By Joseph Gabriel Lagonsin • 3 min read • This month

Software-as-a-Service

Smartsheet names new APAC & Japan leaders as AI use surges

Rising AI use and customer growth across the region have prompted a leadership shake-up as Smartsheet expands in Asia-Pacific and Japan.

By Joseph Gabriel Lagonsin • 5 min read • This month

Robotics

Professor warns on AI authority, not consciousness

The real risk is not sentient machines but systems that can shape loans, jobs and treatments before humans can meaningfully intervene.

By Joseph Gabriel Lagonsin • 5 min read • This month

Data Protection

Why Email and Phone Append Matter for Prescreen Campaigns

Campaigns can fail at the final mile if stale inboxes and recycled numbers keep time-sensitive offers from reaching the right consumers.

By Shivani Pimpili • 5 min read • This month

Cloud Security

Lasso launches AI guardrail LEAP & raises USD $30m

The funding will help Lasso expand a guardrail designed to inspect AI traffic at scale without costly GPUs, including for US government users.

By Sean Mitchell • 5 min read • This month

Data Protection

It & telecoms workers most likely to use shadow AI

Employees in IT and telecoms are most likely to use unapproved AI at work, despite higher awareness of the security and privacy risks, survey data shows.

By Joseph Gabriel Lagonsin • 4 min read • This month

Fintech

TabaPay raises USD $155 million to buy Transact Bank

A planned bank acquisition could give TabaPay greater control over regulated payment flows as it seeks to broaden services for fintech clients.

By Karen Joy Bacudo • 4 min read • This month

Gaming

FARx appoints ex-BT executive as Chairman for expansion

Seed-backed FARx is ramping up abroad as deepfake and identity-fraud attacks push demand for its biometric authentication tools.

By Sofiah Nichole Salivio • 3 min read • This month

Software-as-a-Service

xpate launches API money management tool for businesses

Digital businesses can now manage accounts, transfers and reporting inside existing software, as xpate shifts further into embedded finance.

By Karen Joy Bacudo • 4 min read • This month

Stories from Other Regions

Financial Services stories

Data Protection

Confluent: Stale, unreliable data could impair enterprise AI

Fresh data and tighter controls are becoming critical as businesses push AI into production, with weak lineage and quality seen as a major risk.

By David Shilovsky • 5 min read • This month

Digital Transformation

AXA partners with Publicis Sapient on AI hub growth

Shared AI infrastructure will help the insurer roll out agents faster, while keeping oversight tight across its 52-country network.

By Sean Mitchell • 4 min read • This month

Data Analytics

Compare Club hires tech chiefs for AI-led platform

The move aims to make Club+ more proactive, with alerts on savings and switching opportunities instead of waiting for customers to compare again.

By Sean Mitchell • 5 min read • This month

Fintech

Australia to ban card payment surcharges from October

Shoppers will soon see a simpler checkout, as businesses across Australia must stop adding fees to eftpos, Mastercard and Visa card payments from 1 October.

By Sean Mitchell • 4 min read • This month