Incident management Stories

Global Stories

Incident management stories

Tanium named leader in IDC digital employee experience

Downtime from slow devices and failed apps is prompting larger firms to unify endpoint, security and experience tools, IDC says.

By Sean Mitchell • 4 min read • Yesterday

Software-as-a-Service

Cloudhouse launches outage stress test amid AI risks

Businesses face greater outage exposure as cloud, automation and AI add hidden dependencies, especially when summer holidays thin IT teams.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago

Robotics

NCS expands Sunshine.AI with sector deals & hiring

Clients across Asia Pacific will get new AI agents, tools and sector partnerships as NCS doubles down on sovereign deployments and hiring.

By Mark Tarre • 4 min read • 2 days ago

Software-as-a-Service

EcoOnline launches EcoOne to unify safety & ESG data

Large employers could gain a clearer view of incidents and ESG risks as EcoOnline's new software replaces fragmented regional reporting systems.

By Sean Mitchell • 4 min read • 4 days ago

Disaster Recovery

BlackBerry adds Microsoft Teams link to AtHoc platform

Teams users can now handle critical alerts inside their usual workspace as BlackBerry extends AtHoc for faster responses to incidents.

By Sean Mitchell • 4 min read • Last week

DevOps

Elastic adds native Prometheus support for metrics

Cloud-native teams could cut observability bills as Elastic says its rebuilt metrics engine stores data more efficiently and queries up to 30 times faster.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

Sphera named Verdantix leader in process safety software

Verdantix's latest ranking underscores buyer demand for integrated systems, as AI and broader risk management weigh more heavily in software selection.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Security Operations Centres

Hack The Box adds defensive tools for cyber readiness

Security leaders can now map team gaps more precisely as the platform adds crisis simulation, AI coaching and SOC training tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month

DevOps

Nebius selects Komodor's AI SRE platform for reliability

The deployment could speed up incident response across Nebius's GPU-heavy AI cloud, where outages can leave costly compute idle and affect customers.

By Mark Tarre • 4 min read • Last month

DevOps

Oh Dear report says most website outages are brief

Most disruptions clear in minutes, but a small number of long outages can still leave sites unreachable for hours and mask real downtime.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

HCLTech expands Google Cloud & ServiceNow AI tie-up

The move is aimed at helping large firms shift AI from pilots into production with tighter governance across manufacturing, service and IT workflows.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

New Relic launches startup AI observability programme

The offer gives early-stage AI startups free monitoring and engineering support as software failures can quickly damage customer trust and funding prospects.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

New Relic launches Autopilot & Ground Truth for AI

Businesses running AI agents may now route incident response and observability data through New Relic's new tools, aimed at cutting operational toil.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

PagerDuty names Eric Prengel as Chief Financial Officer

Howard Wilson's retirement will hand PagerDuty a finance chief with deeper banking and public-company experience as it pushes further into AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Incident management stories

Security Operations Centres

Hexnode links UEM to ServiceNow incident management

IT teams can now manage device incidents and remote fixes from ServiceNow, cutting console-hopping and improving audit trails across Hexnode UEM.

By Sofiah Nichole Salivio • 3 min read • Today

Data Protection

UK retailers get 297,433 alerts on repeat offenders

Retailers are under growing pressure as live facial recognition flags prolific shoplifters, with June setting a record for alerts.

By Sean Mitchell • 4 min read • 2 days ago

Digital Transformation

Zetifi backs identity-led safety shift in Australian fleets

Australian fleets could improve audit trails and incident response by tying safety events to verified worker identities across vehicles and field sites.

By Joseph Gabriel Lagonsin • 5 min read • 4 days ago