Opinion stories
Spark integrates advanced conversational AI to enhance customer experiences, focusing on empathetic interactions and leveraging existing technologies for efficiency.
Educational reform must focus on forward-thinking, continuous learning, and practical problem-solving to prepare students for the future of work.
T4 Group's commitment to transparent, adaptable, and flexible partnerships empowers clients to thrive in an ever-evolving high-tech world.
As data volumes surge and cybersecurity threats grow, Gigamon elucidates how enhanced network visibility can bolster security and aid business transformation.
ANZ organisations are increasingly adopting hybrid physical security models, integrating cloud-based solutions to enhance flexibility, innovation, and compliance.
Architecture mining technologies are revolutionising cloud management, providing critical insights into security, cost control, and infrastructure optimisation.
Generative AI promises to revolutionise customer loyalty programs through hyper-personalisation and predictive modelling, say experts from Accor, The Warehouse Group, and Eagle Eye.
Despite advancements in cybersecurity, many breaches still involve stolen credentials due to weak passwords. Businesses must enforce robust password policies to mitigate risks.
Australia's fragmented cybersecurity laws face overhaul as new National Cybersecurity Act aims to modernise protection against AI and quantum computing threats.
Despite significant investments, many digital transformation initiatives are falling short. Experts say connectivity maturity and platform strategies are key to real success.
Australian organisations subject to SoCI laws must now prove their operational response to cyber incidents, requiring continuous compliance and readiness by August 18.
Australia's fintech sector, powered by innovation, technology, and government backing, has surged from AUD $250 million in 2015 to AUD $45 billion in 2023.
Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.
Hong Kong's IT sector leads investment in employee share plans, pouring HKD $38.5 billion in 2022, to attract and retain top talent.
Businesses can speed up manufacturing by un-siloing data. Experts at Codiance suggest improving efficiency, decision-making, customer experiences, and innovation.
AI technology is transforming how we secure software and data supply chains, promising to automate and bolster cybersecurity defences beyond current methodologies.
Amid rising cyber attacks, 69% of Australian retailers are prioritising cyber security in 2024, with a focus on building consumer trust and loyalty.
RMIT Online and Deloitte Access Economics report that business training budgets will increase to AUD $8 billion in 2024. However, with 45% of companies mismanaging these funds, there are four ways to maximise ROI.
Ecommerce isn't killing physical stores; it's enhancing them. In 2023, Australians spent AUD $63.6 billion online, boosting bricks-and-mortar sales.
As AI-enhanced scams become more sophisticated, Australians lost AUD $2.74 billion to scams in 2023. Experts advocate integrating identity management with fraud prevention to bolster security.