TelcoNews New Zealand - Telecommunications news for ICT decision-makers
New Zealand

Retail Stories

Kiwi Stories

Retail stories

Global Stories

Retail stories

EY and Microsoft launch US$1bn global AI program worldwide
Manufacturing

EY and Microsoft launch US$1bn global AI program worldwide

The five-year plan aims to move clients beyond pilot projects and into enterprise-wide AI use, targeting measurable returns across core functions.

By Mark Tarre • 3 min read • Yesterday
Talkdesk launches proactive AI agents for retail, finance
Digital Transformation

Talkdesk launches proactive AI agents for retail, finance

Retailers and lenders could recover lost sales and automate compliance-heavy outreach as Talkdesk expands AI beyond inbound service tasks.

By Karen Joy Bacudo • 3 min read • 2 days ago
TCS brings SovereignSecure Cloud to European enterprises
Manufacturing

TCS brings SovereignSecure Cloud to European enterprises

Government and regulated-sector customers in Europe can now choose tighter controls for sensitive workloads as TCS expands its cloud offer across the region.

By Mark Tarre • 4 min read • 3 days ago
AWS launches agentic shopping assistant for retailers
Digital Transformation

AWS launches agentic shopping assistant for retailers

Retailers could deploy branded AI shopping assistants in about 60 days, as AWS opens Amazon-tested technology to external merchants.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Ignite & Oxford launch AI tool for AV safety compliance
Manufacturing

Ignite & Oxford launch AI tool for AV safety compliance

Manufacturers could gain auditable proof of safe driving decisions as the new software links traffic laws to autonomous vehicle behaviour in simulation.

By Mark Tarre • 5 min read • 4 days ago
Avoz lands exclusive OpenAudio distribution in Australasia
Smart Home

Avoz lands exclusive OpenAudio distribution in Australasia

Dealer support and local distribution in Australia and New Zealand will now come from AVOZ as OpenAudio targets retrofit and new-build projects.

By Mark Tarre • 3 min read • 4 days ago
EY, Microsoft launch AI push with USD $1 billion plan
Data Protection

EY, Microsoft launch AI push with USD $1 billion plan

Organisations will get a single team to deploy AI across core functions, as EY and Microsoft commit more than USD $1 billion over five years.

By Joseph Gabriel Lagonsin • 4 min read • 6 days ago
Google expands commerce tools across Gemini & YouTube
Data Analytics

Google expands commerce tools across Gemini & YouTube

Shoppers could soon buy in Gemini and YouTube without leaving Google's ecosystem as the group widens checkout and ad tools across more markets.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Retail stories

7-Eleven Australia names WorkJam Partner of the Year
Digital Transformation

7-Eleven Australia names WorkJam Partner of the Year

The award spotlights rising retailer demand for tools that keep dispersed store staff informed and operations consistent across large networks.

By Sean Mitchell • 3 min read • 3 days ago
Tesco Mobile completes 65 upgrades across Greater Manchester
Smart Cities

Tesco Mobile completes 65 upgrades across Greater Manchester

Customers in busy parts of Greater Manchester should see fewer dropped calls and faster data after 65 upgrades covering more than 14,000 postcodes.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
AI delivers measurable gains at Coles, bank & law firm
Data Protection

AI delivers measurable gains at Coles, bank & law firm

Australian firms are starting to reap AI gains in productivity and customer service, but trust and pricing models are now under pressure.

By Mark Tarre • 4 min read • 5 days ago
Attentive unveils AI tools to widen omnichannel push
Customer Experience

Attentive unveils AI tools to widen omnichannel push

Brands are being pushed to consolidate marketing tools as Attentive adds agentic AI features across SMS, email, RCS and push notifications.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Disabled shoppers face widespread barriers, study finds
Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • 5 days ago
ThreeSixty names Andrejs Millers as Head of Data Analytics
Manufacturing

ThreeSixty names Andrejs Millers as Head of Data Analytics

The hire strengthens ThreeSixty's push to meet rising demand for supply chain modelling as retailers and manufacturers seek lower freight costs.

By Mark Tarre • 3 min read • 5 days ago
DevRev adds shared memory to enterprise Computer AI
Digital Transformation

DevRev adds shared memory to enterprise Computer AI

Enterprise users are being given a way to reuse context across sessions, as DevRev says its update aims to cut AI rework and burnout.

By Sofiah Nichole Salivio • 4 min read • 6 days ago
Equifax & GBG expand fraud partnership to US market
Data Analytics

Equifax & GBG expand fraud partnership to US market

Businesses in the US will gain broader identity checks as Equifax data is added to GBG Go, while reciprocal tools will aid Equifax's fraud screening.

By Karen Joy Bacudo • 4 min read • 6 days ago
Young adults hit hardest by mobile app barriers in UK
Digital Transformation

Young adults hit hardest by mobile app barriers in UK

Mobile barriers are costing UK businesses customers, with 81% of 18- to 24-year-olds reporting problems on smartphones.

By Sofiah Nichole Salivio • 3 min read • 6 days ago