Retail Stories - Page 15

Kiwi Stories

Retail stories

NZD $12 billion at risk for retailers as shoppers shun bad service

New Zealand retailers risk losing NZD $12 billion this peak season as almost half of consumers shun businesses after one bad experience.

By Melania Watson • 3 min read • Thu, 27th Nov 2025

Customer Experience

HP New Zealand honours partners for excellence & sustainability

HP New Zealand has honoured standout partners like PB Tech, JB Hi-Fi, and Cyclone for excellence and sustainability in its 2025 Partner Awards.

By Sean Mitchell • 3 min read • Wed, 26th Nov 2025

Global Stories

Retail stories

Marketing Technologies

Prezzee launches PrezzeePay to simplify global digital gifting

Prezzee launches PrezzeePay, enabling retailers worldwide to offer unified digital gift cards without costly system changes, targeting cashless Gen Z shoppers.

By Sean Mitchell • 3 min read • Thu, 27th Nov 2025

Endpoint Protection

Retailers face digital & cyber threats in Black Friday season

Retailers face rising digital and cyber threats this Black Friday, with only 22% of sites optimised for mobile user experience amid surging online traffic.

By Sean Mitchell • 5 min read • Wed, 26th Nov 2025

Multi-factor authentication

Retailers brace for cyber threats during Black Friday sales rush

Retailers and shoppers brace for rising cyber threats as Black Friday and Cyber Monday prompt a surge in online transactions and security vulnerabilities.

By Shannon Williams • 4 min read • Wed, 26th Nov 2025

Customer Experience

Black Friday fraud spikes, testing retailers' defences & sales

Online fraud attempts nearly quintupled on Black Friday, forcing retailers to tighten checks and risking cart abandonment during peak sales season.

By Shannon Williams • 4 min read • Sun, 23rd Nov 2025

Customer Experience

Black Friday sees rise in sale searches but retailers risk missing out

Black Friday 2024 saw a surge in sale-related searches, with conversion rates tripling, but retailers risk losing customers if sites aren't optimised for deal queries.

By Sean Mitchell • 3 min read • Sun, 23rd Nov 2025

Digital Transformation

AI transforms retail efficiency, slashing manual product tasks

AI is revolutionising retail by automating manual product tasks, enabling faster listings and freeing teams to enhance customer experience and boost sales.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025

Multi-factor authentication

Retailers turn to AI to meet demand & secure Black Friday sales

Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.

By Melvin Hipolito • 4 min read • Fri, 21st Nov 2025

Digital Transformation

Solace launches partner programme to boost agentic AI & data integration

Solace unveils partner programme to aid firms in adopting agentic AI and real-time data tech, driving enterprise innovation and productivity gains.

By Melania Watson • 3 min read • Fri, 21st Nov 2025

Artificial Intelligence

Bango adds DeepL AI language tools to digital vending machine

Bango partners with DeepL to offer AI translation tools via its Digital Vending Machine, enabling resellers to bundle services for a global customer base.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Customer Experience

Retail brands to send 3.9 billion messages in 2025 season

Retail brands will send a record 3.9 billion messages in the 2025 shopping season, up 15%, as AI and richer digital channels boost customer engagement.

By Melania Watson • 3 min read • Fri, 21st Nov 2025

Stories from Other Regions

Retail stories

Ransomware

Australian retailers face holiday surge in cyber scams & threats

Australian retailers brace for a spike in cyber scams and sophisticated attacks exploiting the busy holiday shopping season, warns cybersecurity experts.

By Kaleah Salmon • 4 min read • Fri, 28th Nov 2025

eCommerce

Fraud losses top GBP £1.17 billion as Black Friday scams surge

Fraud losses in the UK surged to GBP £1.17 billion in 2024, with Black Friday scams and unauthorised card fraud sharply increasing online threats.

By Sean Mitchell • 5 min read • Fri, 28th Nov 2025

Artificial Intelligence

AI is helping us reimagine black friday

AI is revolutionising Black Friday, turning it from a rush of impulsive buys into a year-round, sustainable, and transparent shopping experience.

By Ashley Bailey • 4 min read • Sun, 23rd Nov 2025

Supply Chain

Trixie partners with 3P Logistics to boost UK market growth

Trixie Pet Products partners with 3P Logistics for UK fulfilment to boost growth, reduce costs and enhance delivery across all sales channels.

By Catherine Knowles • 3 min read • Fri, 21st Nov 2025

Customer Experience

Why supplier content has become retail's biggest hidden cost in the AI era

Supplier product content is now retail's largest hidden cost, with poor quality and duplication hurting AI-driven search and boosting operational expenses.

By JP Tucker • 5 min read • Fri, 21st Nov 2025

Customer Experience

AI & digital tools reshape how Australians choose & give gifts

Nearly half of Australians now use AI-powered tools to personalise gifts, with younger shoppers leading the shift towards smart, tailored gifting and digital eGifts.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025