Returns stories
Black Friday splurge triggers record December returns surge as ReBound warns rapid send-backs are straining retailers' peak operations.
Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.
Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.
Mys Tyler's FitCheck tool, using diverse creators and fit algorithms, cuts fashion eCommerce returns to 5.9%, boosting shopper confidence and cutting costs.
Blue Yonder supports supply chains for 20 of Gartner's Top 25 firms, highlighting its AI-driven platform's role in digital and sustainable operations.
AI agents are transforming business and cybersecurity by automating tasks, reducing response times, and enhancing threat detection with human oversight.
BPC and HP partner to offer flexible IT support and finance solutions, helping SMEs manage tech challenges and plan growth amid evolving market demands.
Australian businesses are shifting to flexible IT financing to stay agile, preserve cashflow, and keep technology current amidst rapid innovation and economic challenges.
Many marketers waste up to 20% of their budgets on outdated AI tools, struggling to keep pace with fast-moving social media trends and real-time data needs.
Forrester forecasts global generative AI spending to soar from USD $2.3bn in 2023 to USD $13.8bn in 2024, urging firms to optimise escalating costs strategically.
Retailers brace for 2026 as AI, new packaging rules and reCommerce transform warehouse fulfilment, unboxing and returns strategies.
Gen Z's 'Returniture' habit of sending back bulky furniture bought online is soaring, leaving UK retailers to shoulder rising costs and complexity.
UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.
Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.
The Security Exhibition & Conference returns to ICC Sydney from 27-29 August 2025, showcasing advanced security tech and uniting industry professionals.
Integrate 2025 returns to ICC Sydney this August, featuring expanded AV and security programmes to showcase cutting-edge technology and foster industry collaboration.
IFS acquires TheLoops to launch AI agents that autonomously boost productivity and compliance in regulated industrial sectors worldwide.
CIBC Innovation Banking has funded the Norvestor-backed acquisition of Wint, boosting the Swedish accounting software firm's growth and expansion plans.
Lumenir Cybersecurity has launched a new website to enhance its SIEM-as-a-Service offering, aiming to boost local threat detection and data sovereignty in Australia.
Canadian IT leaders plan to increase network spending as 93% see modernised infrastructure vital for AI, IoT, and cloud, boosting resilience and cybersecurity.
