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Snowflake expands AI tools for business users & developers
Unified Communications

Snowflake expands AI tools for business users & developers

More than 9,100 customers already use Snowflake's AI products weekly, as new tools aim to move corporate pilots into everyday workflows.

By Sofiah Nichole Salivio • 5 min read • Last month
Databricks names Simon Davies to lead APJ expansion
Software-as-a-Service

Databricks names Simon Davies to lead APJ expansion

Regional demand for its data and AI tools jumped more than 85% in the fourth quarter, prompting a bigger APJ push from Databricks.

By Mark Tarre • 3 min read • Last month
Twilio launches embeddable Flex contact centre for apps
Unified Communications

Twilio launches embeddable Flex contact centre for apps

Businesses can now embed contact centre functions into apps as Twilio adds a Flex SDK, Salesforce Voice integration and new pricing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Leapwork launches AI-driven continuous validation platform
Virtualisation

Leapwork launches AI-driven continuous validation platform

Enterprises under release pressure can now test more quickly, as Leapwork combines functional automation, performance testing and AI orchestration in one platform.

By Sean Mitchell • 4 min read • Last month
iManage appoints Ryan Begin & David Zember to partner roles
Document Management

iManage appoints Ryan Begin & David Zember to partner roles

The hires aim to strengthen iManage’s partner network as software buyers demand more integrations, automation and broader customer support.

By Mark Tarre • 4 min read • Last month
Minor Hotels unveils global AI platform with Google
Unified Communications

Minor Hotels unveils global AI platform with Google

The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.

By Mark Tarre • 5 min read • Last month
Accordion buys A5 to deepen Salesforce consultancy
Customer Relationship Management

Accordion buys A5 to deepen Salesforce consultancy

The deal gives private equity clients wider Salesforce support across sales, pricing and revenue systems, plus delivery teams in three regions.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Last month
Whatfix study warns AI adoption gap costs mid-sized firms
Software-as-a-Service

Whatfix study warns AI adoption gap costs mid-sized firms

Poor digital adoption could cost a mid-sized enterprise USD $10.9 million a year, as staff struggle to use AI tools effectively.

By Kaleah Salmon • 4 min read • Last month
Salesforce adds Slackbot features to boost CRM work
Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

The update could save sales staff hours on admin by letting Slackbot log calls, update CRM records and trigger workflows from chat.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Salesforce stories

MSPs see voice as part of wider IT offer, Gamma says
Customer Relationship Management

MSPs see voice as part of wider IT offer, Gamma says

As larger vendors bundle communications with cloud and security, smaller voice specialists face tougher competition and higher support risk.

By Mark Tarre • 4 min read • Last month
Experts react to UK £500 million sovereign AI unit
Semiconductors

Experts react to UK £500 million sovereign AI unit

The new fund is intended to boost growth while giving the UK more control over data, chips and AI systems used by public services.

By Shannon Williams • 4 min read • Last month
TCS launches AI job training with Cincinnati & Salesforce
EduTech

TCS launches AI job training with Cincinnati & Salesforce

Final-year students in Cincinnati will get paid AI training and a route into TCS roles through a three-month university-linked scheme.

By Sean Mitchell • 4 min read • Last month
Platforms, sovereignty and global growth at Cavell Summit Europe
Unified Communications

Platforms, sovereignty and global growth at Cavell Summit Europe

Platform-led buying is squeezing telcos, forcing providers to adapt to sovereignty rules and global licensing hurdles to keep growth on track.

By Mike Mills • 4 min read • Last month
Equinix opens first self-built Mumbai data centre MB3
DataCentre infrastructure

Equinix opens first self-built Mumbai data centre MB3

Demand for AI and cloud services in India is driving fresh infrastructure investment as Equinix adds capacity in Mumbai with MB3.

By Mark Tarre • 5 min read • Last month
David Hyman launches monō ai to scale enterprise AI
Digital Transformation

David Hyman launches monō ai to scale enterprise AI

Backed by its founders, the AI venture is targeting firms struggling to turn pilots into measurable gains as demand grows across regulated industries.

By Kaleah Salmon • 4 min read • Last month
S-Docs adds CAC & PIV signatures for federal agencies
Software-as-a-Service

S-Docs adds CAC & PIV signatures for federal agencies

Federal agencies could cut printing and mailing delays as S-Docs brings card-based identity checks into Salesforce signing workflows.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026