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Service level agreement (SLA) stories

Forrester urges firms to prioritise practical AI governance
Disaster Recovery

Forrester urges firms to prioritise practical AI governance

Enterprises face mounting risks from AI outages and hidden governance costs as Forrester says day-to-day operational needs now outrank frontier fears.

By Sean Mitchell • 3 min read • Last month
Nokia, Orange France trial optical network tomography
Artificial Intelligence

Nokia, Orange France trial optical network tomography

The trial could help telecoms operators spot fibre faults earlier and squeeze more capacity from ageing optical networks as AI traffic grows.

By Sofiah Nichole Salivio • 4 min read • Last month
Exclusive: ABBYY launches hybrid AI document models
Data Protection

Exclusive: ABBYY launches hybrid AI document models

Enterprises under pressure to curb AI risk and cost are being given a hybrid option that blends generative models with OCR and rules-based extraction.

By Sean Mitchell • 6 min read • Last month
Catapult uses AI agents to speed up support worldwide
Software-as-a-Service

Catapult uses AI agents to speed up support worldwide

Support response times have fallen as the sports technology company lets AI triage routine queries for teams across 139 countries.

By Sean Mitchell • 8 min read • This month
Proxmox launches Canadian arm with 24/7 enterprise support
Virtualisation

Proxmox launches Canadian arm with 24/7 enterprise support

North American customers will get round-the-clock vendor support as Proxmox opens a Kingston subsidiary and extends premium cover from October 19.

By Sofiah Nichole Salivio • 4 min read • Last month
Google Cloud finds Gemma 3 12B outscales 27B on TPU
AIOps

Google Cloud finds Gemma 3 12B outscales 27B on TPU

Under heavy generation load, the smaller model kept scaling on TPU v6e while the 27B version hit a throughput plateau above 64 users.

By Sean Mitchell • 4 min read • Last month
TiDB clears security review & names CISO Robert Wood
Data Protection

TiDB clears security review & names CISO Robert Wood

Independent testing found no critical, high or medium flaws in TiDB's platform as database buyers demand stronger proof of security.

By Joseph Gabriel Lagonsin • 4 min read • This month
BSO launches Crypto Connect Plus for faster trading
Digital Transformation

BSO launches Crypto Connect Plus for faster trading

Crypto trading firms can now cut cloud setup from weeks to minutes, as the service promises self-service deployment and live latency monitoring.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 11th Aug 2026
Google expands BigQuery transfer service with new connectors
Hybrid Cloud

Google expands BigQuery transfer service with new connectors

Enterprises will be able to move more sales, marketing and database data into BigQuery as Google adds connectors for SQL Server and Shopify.

By Sean Mitchell • 4 min read • Mon, 10th Aug 2026
Google Cloud touts sharded fix for noisy neighbours
Software-as-a-Service

Google Cloud touts sharded fix for noisy neighbours

Shared data platforms could see outages contained to one tenant, as Google Cloud says a new sharded design cuts blast radius and eases scaling.

By Sean Mitchell • 4 min read • Thu, 6th Aug 2026
UiPath expands Google Cloud use for shared GPU fleet
Digital Transformation

UiPath expands Google Cloud use for shared GPU fleet

Higher availability and more predictable GPU access will support UiPath's AI workloads as scarce H100 chips become harder to secure.

By Sean Mitchell • 4 min read • Thu, 6th Aug 2026

Stories from Other Regions

Service level agreement (SLA) stories

UK data centres warned over climate resilience gap
Disaster Recovery

UK data centres warned over climate resilience gap

Older facilities may struggle as hotter summers, floods and grid strain threaten UK data centre uptime for essential services.

By Joseph Gabriel Lagonsin • 5 min read • Last week
VDURA launches Sentinel to auto-diagnose storage faults
Data Protection

VDURA launches Sentinel to auto-diagnose storage faults

GPU cloud operators could cut downtime as the new tool opens support tickets automatically when storage faults are detected.

By Sofiah Nichole Salivio • 3 min read • Last week
Datarails launches Desk for finance request ticketing
Software-as-a-Service

Datarails launches Desk for finance request ticketing

Finance teams will gain a central queue with audit trails and AI-drafted replies, reducing time spent chasing invoices and records across systems.

By Karen Joy Bacudo • 3 min read • Last month
Airtel, Google Cloud stream IPL 2026 with low latency
Digital Transformation

Airtel, Google Cloud stream IPL 2026 with low latency

Fans saw fewer buffering delays as Airtel and Google Cloud kept 99.9% of IPL 2026 traffic within India and p99 latency under 300 milliseconds.

By Sean Mitchell • 4 min read • Last month
Frontier AI is perishable commodity, says Kinetic IT
Digital Transformation

Frontier AI is perishable commodity, says Kinetic IT

Businesses risk lock-in unless they build AI governance and resilience, as frontier models can quickly lose their edge, Kinetic IT says.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 19th Aug 2026
Blue Cloud wins USD $150 million SpaceX Malaysia deal
Disaster Recovery

Blue Cloud wins USD $150 million SpaceX Malaysia deal

The 18-month pact could boost Blue Cloud's overseas revenue as it expands its US unit's role in AI, security and data-centre services.

By Joseph Gabriel Lagonsin • 2 min read • Last month
Availability should follow the transaction, not the infrastructure
Disaster Recovery

Availability should follow the transaction, not the infrastructure

Manual recovery still risks missed payments and trades when financial systems fail, as customers care only whether transactions complete.

By Don Boxley • 4 min read • Fri, 7th Aug 2026