ServiceNow stories
The upgrade gives IT teams direct access to curated network evidence in AI tools, helping cut token use while improving incident checks.
It aims to cut hallucinations and give HR teams faster, cited answers inside Copilot, Workday and other workplace systems.
With Fortune 500 firms expected to deploy vast armies of agents, the alliance aims to curb access risks as AI tools spread across business systems.
It aims to cut manual handoffs in onboarding, access changes and incident response by linking multiple enterprise tools under one AI layer.
As organisations wrestle with complex suppliers and stricter compliance, the move aims to bolster oversight of operational and cyber risk.
The deal gives finance teams a single platform to check supplier records and bank details as fraud risks rise across payment systems.
The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.
Businesses could slash AI spending as Glean says its desktop workspace used 81% fewer tokens than Claude Cowork in tests.
CIOs can keep existing ERP systems and still adopt agentic AI, as Rimini Street pitches a cheaper path away from vendor-led migrations.
The wins underline its growing influence in workplace learning, with 90 awards for NIIT Learning and 24 more for SweetRush.
Large organisations will be able to push AI out of pilot mode as Tech Mahindra and ServiceNow scale a multi-year enterprise deployment deal.
IT teams will be able to automate more routine work as PDQ opens API access across all paid plans and adds new endpoints for custom fields, vulnerabilities and deployment status.
Broader automation is now available to all customers as PDQ opens up data links for vulnerability, deployment and asset management workflows.
The deal gives the technology services group a Western Australian foothold and broadens its ServiceNow reach as buyers seek fewer suppliers.
The Welsh digital transformation firm is reshaping its senior team as it expands across public sector and private clients.
The hire deepens Thrive's push into cybersecurity as customers seek outside help with threat detection, response and risk management.
Enterprises under audit pressure can now trace unauthorised IT changes in days, as the tool connects to existing ServiceNow and AWS data.
Australian retailers are set to benefit as Zendesk's new tools aim to settle orders, returns and refunds with fewer hand-offs.
The new tools could automate up to 80% of service workflows, letting retailers handle orders, returns and refunds without manual handoffs.
The hire strengthens Instrument's push to unite brand and product work as clients demand more design-led, technology-driven campaigns.
