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Telecommunications Dispute Resolution (TDR) Stories

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Telecommunications Dispute Resolution (TDR) stories

The NZ TCF endorses move by ComCom to promote TDR dispute scheme
Unified Communications

The NZ TCF endorses move by ComCom to promote TDR dispute scheme

New Zealand Telecoms Forum welcomes Commerce Commission's push for greater access to dispute resolution scheme.

By Mitchell Hageman • 3 min read • Tue, 19th Jul 2022
Vodafone gets poor reception in latest telco survey
Broadband

Vodafone gets poor reception in latest telco survey

Poor service and long wait times have left Vodafone bottom of Consumer NZ’s latest satisfaction survey for mobile and broadband customers.

By Staff Writer • 2 min read • Sun, 4th Feb 2018

Global Stories

Telecommunications Dispute Resolution (TDR) stories

Commerce Commission releases draft report on telco dispute scheme
Unified Communications

Commerce Commission releases draft report on telco dispute scheme

The number of complaints received by the Telecommunications Dispute Resolution Scheme has grown on average by 14% year on year.

By Shannon Williams • 3 min read • Wed, 1st Sep 2021
NZ telco industry welcomes ComCom review into dispute resolution scheme
Unified Communications

NZ telco industry welcomes ComCom review into dispute resolution scheme

New Zealand telcos back Commerce Commission's review into the Telecomms Dispute Resolution Scheme, says NZ Telecommunications Forum.

By Shannon Williams • 3 min read • Wed, 28th Apr 2021
Commerce Commission moves to address rising telecommunications sector complaints
Unified Communications

Commerce Commission moves to address rising telecommunications sector complaints

The Commerce Commission is asking for views on what telecommunications providers could be doing better to address increasing complaints about the sector.

By Shannon Williams • 3 min read • Mon, 2nd Nov 2020
ComCom wants to know what you think of your phone and broadband service
Unified Communications

ComCom wants to know what you think of your phone and broadband service

The Commerce Commission wants your feedback on telco services following new Telecommunications Act changes aimed at enhancing service quality.

By Shannon Williams • 2 min read • Tue, 25th Jun 2019
ComCom outlines plans for telco oversight
Unified Communications

ComCom outlines plans for telco oversight

The Commerce Commission has released a paper outlining how it will go about approaching service quality management of telecommunications providers.

By Ben Moore • 2 min read • Fri, 30th Nov 2018
NZ Telco Forum responds to ComCom report complaint numbers
Commerce Commission

NZ Telco Forum responds to ComCom report complaint numbers

Earlier this week, a Commerce Commission report stated that telecommunications had the most complaints of any industry - the TCF isn't convinced.

By Staff Writer • 2 min read • Thu, 29th Nov 2018
Modernising NZ's telco sector: TUANZ applauds introduction of new Telco Bill
Commerce Commission

Modernising NZ's telco sector: TUANZ applauds introduction of new Telco Bill

Simon Bridges to introduce Bill reviewing regulatory framework of NZ's telecommunications sector. Utility regulation model for UFB fibre included.

By Julia Gabel • 3 min read • Tue, 8th Aug 2017
Simon Bridges to introduce Bill to modernise Telco Act to Parliament
Unified Communications

Simon Bridges to introduce Bill to modernise Telco Act to Parliament

The Commission will be able to make codes that address retail service quality if the industry fails to develop industry-led codes that are adequate.

By Julia Gabel • 2 min read • Tue, 8th Aug 2017
NZ telco industry 'world class' despite increasing levels of complaints
Unified Communications

NZ telco industry 'world class' despite increasing levels of complaints

Complaints about the New Zealand telecommunications industry are rising, but it still provides top-notch service, says the NZ Telecommunications Forum.

By Shannon Williams • 2 min read • Mon, 17th Oct 2016
Telcos to re-join dispute scheme
Unified Communications

Telcos to re-join dispute scheme

Smaller telcos set to rejoin the dispute resolution scheme in light of new pricing and practice changes effective next month.

By Staff Writer • 1 min read • Mon, 18th Jul 2011
Telco watchdog speaks out about cold calling
Unified Communications

Telco watchdog speaks out about cold calling

Customers are being warned about aggressive cold calls from telcos following a rise in the number of complaints about unauthorised transfers.

By Staff Writer • 2 min read • Wed, 19th May 2010
Telecom probes Laws' TXT abuse claim
Unified Communications

Telecom probes Laws' TXT abuse claim

[UPDATED] Telecom<br />has launched an internal investigation into whether a contact centre agent sent<br />an abusive SMS text to a Wanganui resident.

By Staff Writer • 3 min read • Wed, 17th Feb 2010
One moment caller
Unified Communications

One moment caller

If you have a problem with your telco – a contentious bill, a faulty line or slow broadband speed – you want it fixed.

By Staff Writer • 8 min read • Tue, 1st Dec 2009