Twilio stories
It aims to cut missed deals by automating complex sales calls, with early user Bright Car Finance reporting a 9% rise in closed business.
Businesses can now let AI agents query company data with more context, as Zoho Analytics gains semantic and ontology layers plus workflow tools.
As AI agents proliferate, Twilio is focusing on trusted, governed communications infrastructure rather than the apps that sit on top of it.
Twilio says enterprise AI will fail without the communications plumbing to link customer data, channels and human workers across touchpoints.
Nearly two in five Australians now use generative AI to help pick brands, and most still want to make the final purchase decision themselves.
No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.
Nearly seven in 10 Australians walk away from AI service chats when bots fail to recall earlier exchanges, a Twilio survey finds.
New transparency rules will force customer-facing AI tools to disclose themselves, while banks and SMBs face tougher oversight of models and data.
In-house B2B marketers in Australia and New Zealand will gain more visibility as Generate opens shortlists across 19 award categories.
Public confidence is lagging behind rapid AI rollout, with consumers demanding stronger governance, security and transparency from companies.
Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.
Thousands of pub prices were gathered by automated calls, showing how voice AI can do large-scale field research beyond chatbots.
Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.
Enterprise buyers are demanding proof of what AI agents do, as scrutiny rises over permissions, ownership and audit trails across organisations.
Security teams are being pushed to track unsanctioned AI agents after AI-related questions in procurement rose more than 30% in nine months.
The deal will give procurement teams access to a larger pricing dataset spanning USD $75 billion in indirect spend, boosting negotiation insight.
Most Australians still prefer a person to AI support, spending 101 seconds more to reach one than the 63 seconds the bot saves.
Australian sales teams face closer scrutiny over automated calls as monday.com rolls out a voice AI platform built for lead qualification and handovers.
Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.
Consumers are increasingly muting and unsubscribing, forcing brands to compete with inbox fatigue and attention overload rather than rival campaigns.
