Twilio stories
Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.
Thousands of pub prices were gathered by automated calls, showing how voice AI can do large-scale field research beyond chatbots.
Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.
Enterprise buyers are demanding proof of what AI agents do, as scrutiny rises over permissions, ownership and audit trails across organisations.
Security teams are being pushed to track unsanctioned AI agents after AI-related questions in procurement rose more than 30% in nine months.
The deal will give procurement teams access to a larger pricing dataset spanning USD $75 billion in indirect spend, boosting negotiation insight.
Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.
The new tools could let merchants sell inside AI apps and bill for token use in real time, while tightening fraud checks.
AI agents are set to erode ad-funded web traffic, forcing businesses to pivot from screen-based funnels to metered API revenue.
Businesses can now embed contact centre functions into apps as Twilio adds a Flex SDK, Salesforce Voice integration and new pricing.
Direct use is boosting trust in conversational AI, with 82% of active users reporting measurable value and many still wary of deployment costs.
A Twilio poll found 85% of Australian marketing and CX leaders blame fragmented systems for weaker AI agent productivity and higher workloads.
Drata rolls out agentic AI tools to speed third-party risk reviews, automate security questionnaires and rapidly build online trust centres.
Workiva names Kristen “KP” Pimpini to spearhead APJ sales and operations, backing its AI-powered reporting push across key regional markets.
Generate Summit names first 2026 keynotes for its Sydney B2B marketer conference, promising hands-on sessions and a strict no-selling rule.
Global Day of Unplugging puts pressure on brands to dial down digital noise and build more trusted, human and community-led connections.
Consumers are increasingly muting and unsubscribing, forcing brands to compete with inbox fatigue and attention overload rather than rival campaigns.
Partners can now sell voice, messaging and AI-led service tools in 170 markets as the Sydney-founded firm expands overseas.
Demand from larger businesses has lifted Ramp’s enterprise customer base 133% in 2025, as Visa adopts its software too.
Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.
