TelcoNews New Zealand - Telecommunications news for ICT decision-makers

Voice stories

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Superloop to provide network infrastructure for Investa properties
Last week
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network infrastructure
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broadband
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voice
Telecoms company Superloop partners with Investa to exclusively provide network infrastructure for over 1,100 future build-to-rent properties across two sites in Victoria, Australia.
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Redefining profit strategies in Australia: The impact of voice technology
Last week
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
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How Australian businesses can transform customer interaction
Last month
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
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Call data: Australian businesses’ overlooked tool for superior CX
Last month
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
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Cirrus Logic joins Intel & Microsoft in immersive audio laptop venture
Last month
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microsoft
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sustainable it
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intel
Cirrus Logic, Intel and Microsoft collaborate on a new PC reference design with features to optimise immersive audio.
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Access4 celebrates gaining four critical ISO certifications
Wed, 31st Jan 2024
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compliance
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chief compliance officer
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access4
Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.
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Twilio honours AI startups pushing innovation in customer engagement
Tue, 30th Jan 2024
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big data
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bi
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cx
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
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Vonage secures National Innovation Award for enhancing guest experience
Fri, 5th Jan 2024
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video
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cx
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martech
Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.
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Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Mon, 4th Dec 2023
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voip
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contact centre
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microsoft teams
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
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Asia Pacific retail banks show growing interest in Generative AI
Fri, 24th Nov 2023
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martech
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cx
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ai
Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.
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Ingram Micro & Poly enhance hybrid work support in Australia
Wed, 1st Nov 2023
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resellers
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voice
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plantronics
Ingram Micro and Poly have joined forces to support Australia's growing hybrid and remote workspaces with their range of collaboration solutions.
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Celtiis streamlines operations with Oculeus' Captura NG billing
Fri, 13th Oct 2023
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voice
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services
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telecommunications
Benin's Celtiis boosts its efficiencies by deploying Oculeus' Captura NG for wholesale billing in telecom operations.
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Evolve IP expands account management team to drive partner growth in UK
Wed, 11th Oct 2023
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uc
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contact centre
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resellers
Evolve IP expands team to drive partner growth in UK, with appointment of Richard Howson as Partner Account Manager.
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Boots on the ground: AI and Blockchain at the Best Design Awards
Sat, 7th Oct 2023
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creative technologies
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ai
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best design awards
'Best Design Awards' lauds tech-influenced journalism; winners use AI & blockchain to expose obscured global truths.
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GTT appoints Edward Morche as CEO to Strengthen Network Security Services
Fri, 6th Oct 2023
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cx
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martech
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voice
GTT appoints experienced telecom exec as CEO, strengthening their managed network security services for multinational clients.
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NICE acquires LiveVox, bolstering customer experience with AI integration
Thu, 5th Oct 2023
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cx
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martech
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ai
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.
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Are your communications just good enough or great?
Thu, 25th May 2023
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voip
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contact centre
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crm
Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.
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Ramco Systems appoints senior leaders for its Global Payroll Business
Fri, 21st Apr 2023
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contact centre
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surveillance
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ml
Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.
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Tata Communications launches cloud-based calling solution for global enterprises
Wed, 29th Mar 2023
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cloud services
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voice
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messaging
JAMVEE is a cloud-based application designed to enhance the employee experience and productivity with easy collaboration features.
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Medallia appoints Adam Maine as ANZ Country Manager
Thu, 23rd Feb 2023
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video
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cx
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martech
Medallia appoints new Country Manager for Australia and New Zealand to meet rising customer experience demand in the region using cloud-based technology.
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SOTI lists key IT trends impacting ANZ markets in 2023
Fri, 16th Dec 2022
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sustainable it
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cloud security
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cx
The four key trends are fine-tuned tech for improved customer experiences, cloud security and the growth of zero trust, device sustainability, and voice search.
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Springboard, Cataleya to offer switching infrastructure solutions
Fri, 23rd Sep 2022
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network infrastructure
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voice
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telecommunications
The partnership bundles Springboard's business intelligence platform with Cataleya's switching solutions to rapidly transform voice and messaging.
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Motorola Solutions celebrates 50 years in Malaysia
Wed, 17th Aug 2022
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big data
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bi
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data analytics
Motorola Solutions celebrates 50 years in Malaysia, highlighting the country's skilled engineering talent and innovative offerings used globally.
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Devoli appoints William Graham as sales director
Fri, 3rd Jun 2022
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voice
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australasia
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job moves
William Graham joined Devoli as sales director. The company provides network automation tools and services to Australasia for better efficiency.