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Zendesk stories

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Yellow.ai unveils Email Automation feature for streamlined support
Yesterday
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cx
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salesforce
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sap
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
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How Australian businesses can transform customer interaction
Last month
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
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KnowBe4 expands APAC team with two new sales leaders
Last month
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knowbe4
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lazada
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zendesk
Security firm KnowBe4 hires Joe Gillett and Philip Tnee to lead sales in the Asia-Pacific, bolstering its presence amid regional growth.
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Zendesk acquires AI-assurance platform Klaus to boost customer experience
Last month
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martech
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cx
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zendesk
Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.
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AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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contact centre
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data protection
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
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Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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testing
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
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Cloudflare appoints Steve Bray as new Head of Australia & New Zealand
Tue, 28th Nov 2023
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byod
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bi
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big data
Cloudflare announces Steve Bray, former executive at Salesforce and Zendesk, as the new Head of Australia and New Zealand.
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Will 2024 be the year you supercharge the performance of your customer contact centre?
Wed, 15th Nov 2023
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contact centre
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cx
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martech
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
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Zendesk extends generative AI offerings to secure data further
Fri, 6th Oct 2023
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big data
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bi
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digital transformation
The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.
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Zendesk acquires Tymeshift, strengthens AI-powered workforce management
Thu, 29th Jun 2023
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zendesk
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m&a
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workforce management
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
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Zendesk enters SCA with AWS for customer service at scale
Wed, 29th Mar 2023
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cloud services
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public cloud
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cx
The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.
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Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA
Mon, 20th Feb 2023
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microsoft
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digital transformation
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japan
Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.
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Couchbase appoints Fidelma Butler as Chief People Officer
Thu, 16th Feb 2023
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zendesk
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culture
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workplace
Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.
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Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
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martech
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cx
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branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
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Immersive CX is the new way to win and keep customers
Fri, 20th Jan 2023
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martech
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cx
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ueba
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
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Varonis Labs discovers SQLi and access flaws in Zendesk
Wed, 16th Nov 2022
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nac
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cybersecurity
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security vulnerabilities
Varonis helped solve an SQLi vulnerability and an access control flaw in Zendesk Explore that would have allowed a threat actor to leak data.
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New Relic to help hundreds of early-stage companies scale
Wed, 2nd Nov 2022
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cx
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martech
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partner programmes
Collaboration with Carta and Zendesk empowers early-stage engineering teams worldwide to standardise on New Relic.
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Zendesk adds AI capabilities to customer support solutions
Mon, 3rd Oct 2022
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contact centre
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cx
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martech
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
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Singapore businesses fall behind in meeting customer expectations
Fri, 9th Sep 2022
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contact centre
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crm
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cx
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
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Zendesk announces new conversational CRM solutions
Tue, 17th May 2022
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network infrastructure
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crm
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network management
Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.
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Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
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crm
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martech
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open source
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.
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Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
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Zendesk to acquire Momentive and SurveyMonkey platform
Fri, 29th Oct 2021
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crm
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cx
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martech
Zendesk to acquire Momentive, including its SurveyMonkey platform, accelerating revenue plan to $3.5bn in 2024. 🤝🚀.
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Turning agility into reality difficult as organisations prepare for recovery
Fri, 9th Jul 2021
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contact centre
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project management
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zendesk
New research from Zendesk reveals that turning agility into reality in organizations is proving to be a challenge.