Yellow.ai unveils Email Automation feature for streamlined support
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
How Australian businesses can transform customer interaction
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
KnowBe4 expands APAC team with two new sales leaders
Security firm KnowBe4 hires Joe Gillett and Philip Tnee to lead sales in the Asia-Pacific, bolstering its presence amid regional growth.
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.
AI-driven customer experience heralds future trends
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
Zendesk acquires AI firm Klaus to enhance customer experience
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Cloudflare appoints Steve Bray as new Head of Australia & New Zealand
Cloudflare announces Steve Bray, former executive at Salesforce and Zendesk, as the new Head of Australia and New Zealand.
Will 2024 be the year you supercharge the performance of your customer contact centre?
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
Zendesk extends generative AI offerings to secure data further
The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.
Zendesk acquires Tymeshift, strengthens AI-powered workforce management
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Zendesk enters SCA with AWS for customer service at scale
The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.
Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA
Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.
Couchbase appoints Fidelma Butler as Chief People Officer
Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.
Zendesk investigates changing nature of customer experience
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Immersive CX is the new way to win and keep customers
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
Varonis Labs discovers SQLi and access flaws in Zendesk
Varonis helped solve an SQLi vulnerability and an access control flaw in Zendesk Explore that would have allowed a threat actor to leak data.
New Relic to help hundreds of early-stage companies scale
Collaboration with Carta and Zendesk empowers early-stage engineering teams worldwide to standardise on New Relic.
Zendesk adds AI capabilities to customer support solutions
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
Singapore businesses fall behind in meeting customer expectations
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Zendesk announces new conversational CRM solutions
Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.
Zendesk launches customer service and employee experience offering
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.
Research finds more than half of APAC consumers think customer service is an afterthought
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Zendesk to acquire Momentive and SurveyMonkey platform
Zendesk to acquire Momentive, including its SurveyMonkey platform, accelerating revenue plan to $3.5bn in 2024. 🤝🚀.
Turning agility into reality difficult as organisations prepare for recovery
New research from Zendesk reveals that turning agility into reality in organizations is proving to be a challenge.