Call centre Stories - Page 11 - TelcoNews New Zealand

Kiwi Stories

Call centre stories

Vodafone gets poor reception in latest telco survey

Poor service and long wait times have left Vodafone bottom of Consumer NZ’s latest satisfaction survey for mobile and broadband customers.

By Staff Writer • 2 min read • Sun, 4th Feb 2018

Global Stories

Call centre stories

Customer Relationship Management

Three reasons contact centres are embracing Open CcaaS

With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.

By Martyn Riddle • 5 min read • Thu, 21st Mar 2024

Marketing Technologies

BroadSource selects Ribbon Communications for secure credit card payment solution

BroadSource partners with Ribbon Communications to enhance SecureCall, a solution for secure telephonic credit card payments.

By Sean Mitchell • 2 min read • Wed, 13th Dec 2023

Unified Communications

Travel Counsellors introduces Freshworks AI-powered chatbots

The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

By Gaurav Sharma • 3 min read • Thu, 24th Aug 2023

Unified Communications

Leading with innovation

In a blend of lateral thinking and innovation, Palmerston North and Horizons Councils' adaptive call centre earned the 2011 Initiative of the Year award.

By Staff Writer • 2 min read • Thu, 1st Dec 2011

Stories from Other Regions

Call centre stories

Unified Communications

Indosat & Google Cloud expand AI collaboration in Indonesia

Indosat Ooredoo Hutchison and Google Cloud are deepening their partnership to transform Indosat into an AI-driven tech enterprise, enhancing service for over 100 million customers.

By Imee Dequito • 4 min read • Fri, 14th Jun 2024

Customer Experience

How Australian businesses can transform customer interaction

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

By Robert Woolfrey • 3 min read • Tue, 20th Feb 2024

Call centre Stories - Page 11

Kiwi Stories

Vodafone gets poor reception in latest telco survey

Global Stories

Three reasons contact centres are embracing Open CcaaS

BroadSource selects Ribbon Communications for secure credit card payment solution

Travel Counsellors introduces Freshworks AI-powered chatbots

Leading with innovation

Stories from Other Regions

Indosat & Google Cloud expand AI collaboration in Indonesia

How Australian businesses can transform customer interaction

FinTech

Industry

Commerce

Consumer tech

Enterprise

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