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Contact Centre-as-a-Service (CCaaS) Stories - Page 3

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Contact Centre-as-a-Service (CCaaS) stories

Zoom Virtual Agent launch promises big things for ANZ businesses
Unified Communications

Zoom Virtual Agent launch promises big things for ANZ businesses

Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.

By Catherine Knowles • 3 min read • Tue, 31st Jan 2023
NICE launches Enlighten AutoSummary to deliver seamless CX
Unified Communications

NICE launches Enlighten AutoSummary to deliver seamless CX

NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.

By Gaurav Sharma • 3 min read • Wed, 14th Dec 2022
Don't let your CCaaS cloud migration cast a shadow over customer experience
Unified Communications

Don't let your CCaaS cloud migration cast a shadow over customer experience

Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what's the catch?.

By Alok Kulkarni • 4 min read • Mon, 12th Dec 2022
Avaya showcases metaverse tech at Gartner's symposium
Unified Communications

Avaya showcases metaverse tech at Gartner's symposium

At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.

By Gaurav Sharma • 3 min read • Wed, 9th Nov 2022
NICE receives top Gartner scores for Digital Customer Service Centre
Unified Communications

NICE receives top Gartner scores for Digital Customer Service Centre

NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.

By Catherine Knowles • 3 min read • Wed, 26th Oct 2022
Silver Spring Pathfinder creates opportunities with Avaya
Unified Communications

Silver Spring Pathfinder creates opportunities with Avaya

Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.

By Nadine Rogers • 3 min read • Mon, 17th Oct 2022
Avaya and Alcatel-Lucent upgrade their strategic partnership
Unified Communications

Avaya and Alcatel-Lucent upgrade their strategic partnership

The upgraded partnership will enable organisations to innovate easily without the need for operationally disruptive technology replacement initiatives.

By Gaurav Sharma • 3 min read • Thu, 13th Oct 2022
Symbio consolidates TNZI business to support APAC expansion
Unified Communications

Symbio consolidates TNZI business to support APAC expansion

Symbio has recently announced the consolidation of its international business (TNZI) under the Symbio brand to support its Asia Pacific expansion strategy.

By Mitchell Hageman • 3 min read • Fri, 27th May 2022
Avaya and Alcatel-Lucent Enterprise form strategic partnership
Unified Communications

Avaya and Alcatel-Lucent Enterprise form strategic partnership

Avaya and Alcatel-Lucent Enterprise announce a strategic partnership to accelerate customers transformations to the cloud.

By Ryan Morris-Reade • 3 min read • Thu, 31st Mar 2022
GoTo launches a customer communications solution for SMBs
Customer Relationship Management

GoTo launches a customer communications solution for SMBs

GoTo, formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution within the GoTo Connect product.

By Ryan Morris-Reade • 3 min read • Thu, 3rd Mar 2022
Gartner names Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant
Customer Relationship Management

Gartner names Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant

Gartner has named Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant. Making the company a seven-time Magic Quadrant leader.

By Ryan Morris-Reade • 2 min read • Tue, 17th Aug 2021
Gartner names NICE as leader in CCaaS for 7th consecutive year
Customer Relationship Management

Gartner names NICE as leader in CCaaS for 7th consecutive year

For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.

By Ryan Morris-Reade • 2 min read • Thu, 12th Aug 2021
Gartner names NICE inContact a cloud contact centre Leader
Customer Relationship Management

Gartner names NICE inContact a cloud contact centre Leader

The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.

By Staff Writer • 3 min read • Mon, 16th Nov 2020
Genesys 'Leader' in Magic Quadrant for contact centre-aaS
Customer Relationship Management

Genesys 'Leader' in Magic Quadrant for contact centre-aaS

Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.

By Staff Writer • 2 min read • Thu, 12th Nov 2020
NEC enters comms-aaS market with new partnership
Customer Relationship Management

NEC enters comms-aaS market with new partnership

NEC teams up with Intermedia to launch new cloud-based unified communications and contact centre solutions, expanding their global reach and market presence.

By Ben Moore • 3 min read • Thu, 23rd Apr 2020
Bye bye bankruptcy: Avaya acquires contact centre as a service provider
Customer Relationship Management

Bye bye bankruptcy: Avaya acquires contact centre as a service provider

It was only late last year when Avaya was cleared of bankruptcy, but the communications vendor is wasting no time in growing its business.

By Ashton Young • 3 min read • Wed, 31st Jan 2018
8x8 introduces its premium feature rich CCaaS product to AU and NZ
Customer Relationship Management

8x8 introduces its premium feature rich CCaaS product to AU and NZ

8x8 is a global organisation that recently opened up business in AU & NZ after experiencing strong demand in the area - find out what they offer here.

By Sam Worthington • 3 min read • Mon, 21st Nov 2016
CCiNZ conference delivers in spades.
Unified Communications

CCiNZ conference delivers in spades.

CCiNZ conference exceeds expectations with expert talks on industry evolution and strong networking in Auckland, promising future growth.

By Staff Writer • 3 min read • Thu, 1st Nov 2012

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Contact Centre-as-a-Service (CCaaS) stories