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Conversational AI stories

Freshworks adds AI tools to streamline customer service
Software-as-a-Service

Freshworks adds AI tools to streamline customer service

Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.

By Kaleah Salmon • 5 min read • Tue, 6th Jan 2026
Samsung unveils unified AI vision across home & TV
Gaming

Samsung unveils unified AI vision across home & TV

Samsung sets out unified AI vision at CES, turning TVs, appliances and health services into connected 'companions' in daily life.

By Joseph Gabriel Lagonsin • 6 min read • Tue, 6th Jan 2026
Samsung unveils expansive 'Companion to AI Living' vision
Gaming

Samsung unveils expansive 'Companion to AI Living' vision

Samsung has unveiled a sweeping 'Companion to AI Living' vision at CES 2026, putting AI at the heart of TVs, appliances and digital health.

By Sofiah Nichole Salivio • 6 min read • Mon, 5th Jan 2026
Commvault maps Asia-Pacific shift to trusted AI autonomy
Software-as-a-Service

Commvault maps Asia-Pacific shift to trusted AI autonomy

Commvault predicts Asia-Pacific enterprises will pivot from AI experiments to resilient, sovereign “trusted autonomy” by 2026.

By Sean Mitchell • 6 min read • Mon, 22nd Dec 2025
OpenAI turns ChatGPT into platform with app directory
Data Protection

OpenAI turns ChatGPT into platform with app directory

OpenAI is turning ChatGPT into a software platform, opening a built‑in app directory where users can discover and install third‑party tools.

By Sean Mitchell • 5 min read • Sat, 20th Dec 2025
Finance firms prioritise AI but struggle to scale it
DevOps

Finance firms prioritise AI but struggle to scale it

Finance leaders hail AI as core to strategy, yet fewer than half have scaled it beyond pilots amid legacy, skills and leadership hurdles.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
Replit brings app-building tools directly into ChatGPT
Low code & No code

Replit brings app-building tools directly into ChatGPT

Replit's new ChatGPT integration lets users build, preview and refine live apps directly in the chat window, streamlining software creation.

By Sean Mitchell • 4 min read • Fri, 19th Dec 2025
Zoho debuts unified spend & AI-driven billing tools
Data Protection

Zoho debuts unified spend & AI-driven billing tools

Zoho launches unified spend management and AI-driven billing tools, aiming to give large enterprises tighter control over finances.

By Melania Watson • 5 min read • Thu, 18th Dec 2025
APAC enterprises eye sovereign RAG & hyperscale AI in 2026
Data Protection

APAC enterprises eye sovereign RAG & hyperscale AI in 2026

APAC enterprises plan big 2026 AI spend, pivoting from chatbots to sovereign RAG and hyperscale platforms to meet strict data rules.

By Sean Mitchell • 5 min read • Thu, 18th Dec 2025
ServiceNow buys Moveworks to build AI 'front door'
Digital Transformation

ServiceNow buys Moveworks to build AI 'front door'

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
LG unveils AI-first Signature 'quiet luxury' range at CES
Customer Experience

LG unveils AI-first Signature 'quiet luxury' range at CES

LG is marking a decade of its Signature brand at CES 2026 with AI-first 'quiet luxury' fridges, ovens and design-led appliance ranges.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025
Zoom launches AI Companion 3.0 with agentic workflows
Unified Communications

Zoom launches AI Companion 3.0 with agentic workflows

Zoom unveils AI Companion 3.0, adding agentic workflows, a browser hub for work orchestration and standalone access from USD $10 a month.

By Sean Mitchell • 6 min read • Tue, 16th Dec 2025
Adobe brings Photoshop, Express & Acrobat into ChatGPT
Data Protection

Adobe brings Photoshop, Express & Acrobat into ChatGPT

Adobe embeds Photoshop, Express and Acrobat inside ChatGPT, giving hundreds of millions free, conversational access to its creative tools.

By Sean Mitchell • 5 min read • Sat, 13th Dec 2025
AI to redefine eCommerce discovery, emotion & subs by 2026
Digital Transformation

AI to redefine eCommerce discovery, emotion & subs by 2026

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

By Kaleah Salmon • 5 min read • Fri, 12th Dec 2025

Stories from Other Regions

Conversational AI stories

SquadStack.ai unveils in-app voice AI to cut drop-offs
Customer Experience

SquadStack.ai unveils in-app voice AI to cut drop-offs

SquadStack.ai launches in-app voice AI assistant to guide users in real time, aiming to curb high-intent drop-offs across key digital journeys.

By Catherine Knowles • 4 min read • Sat, 27th Dec 2025
Cricket Australia updates app with AI insights, analysis & history
Data Analytics

Cricket Australia updates app with AI insights, analysis & history

Cricket Australia revamps its Live App with real-time AI insights, chat-style analysis and scorecards going back to 1886.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
SimplyBook.me launches AI voice tool for bookings
Data Protection

SimplyBook.me launches AI voice tool for bookings

SimplyBook.me rolls out AI Voice Booking, letting customers schedule appointments by speaking naturally on websites, WhatsApp and social channels.

By Melania Watson • 4 min read • Fri, 19th Dec 2025