TelcoNews New Zealand - Telecommunications news for ICT decision-makers
New Zealand

Customer Feedback Stories

Kiwi Stories

Customer Feedback stories

Global Stories

Customer Feedback stories

Trustpilot study says active reviews boost AI citations
Customer Experience

Trustpilot study says active reviews boost AI citations

Brands with active Trustpilot pages were far more likely to surface in AI answers, with the highest citation rate reaching 75.3%.

By Sean Mitchell • 4 min read • Yesterday
Buy reviews searches surge 1,325% as trust worries grow
Customer Experience

Buy reviews searches surge 1,325% as trust worries grow

Shoppers are being urged to scrutinise online sellers after search data showed a sharp rise in queries for bought credibility signals.

By Joseph Gabriel Lagonsin • 5 min read • Last week
'Self-learning' AI big boon for Qualtrics' CX
Unified Communications

'Self-learning' AI big boon for Qualtrics' CX

Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.

By David Shilovsky • 5 min read • Last month
GE Appliances rolls out 800 AI agents across operations
Manufacturing

GE Appliances rolls out 800 AI agents across operations

Live production data is helping the appliance maker cut downtime and backorders, with AI agents now embedded across its operations network.

By Mark Tarre • 4 min read • Last month
Amplitude launches AI Assistant for in-product support
Software-as-a-Service

Amplitude launches AI Assistant for in-product support

Users can now get help without leaving the app, as Amplitude's new assistant uses in-product data to guide and complete tasks.

By Mark Tarre • 4 min read • Last month
Ideally raises AUD $13.4m to expand US market research
Software-as-a-Service

Ideally raises AUD $13.4m to expand US market research

The funding will help speed the market research company’s US expansion after revenue there rose 350% and more brands signed up.

By Karen Joy Bacudo • 4 min read • Last month
AskNicely launches Ask NiceAI for service businesses
Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Last month
Fastly named Leader in Forrester edge platform report
Virtualisation

Fastly named Leader in Forrester edge platform report

The ranking bolsters Fastly’s pitch to developers, after Forrester singled it out as the only vendor with above-average customer feedback.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026
Miro acquires Reforge to boost AI product strategy
Digital Transformation

Miro acquires Reforge to boost AI product strategy

The acquisition gives Miro a bigger role in AI-era product planning, adding Reforge's training and tools alongside its collaboration software.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026
Robinhood tests social trading beta with verified users
Fintech

Robinhood tests social trading beta with verified users

Robinhood tests a verified social trading beta with 1,000 power users, letting them share live trades, stats and discussion in-app.

By Karen Joy Bacudo • 3 min read • Sat, 21st Mar 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026

Stories from Other Regions

Customer Feedback stories

AskNicely launches Reputation Manager for service chains
Data Analytics

AskNicely launches Reputation Manager for service chains

For multi-location service brands, the new tool links surveys, reviews and listings to help lift ratings, retain customers and cut costs.

By Kaleah Salmon • 4 min read • Last month
Aged care providers urged to boost feedback loops
Unified Communications

Aged care providers urged to boost feedback loops

Providers face new obligations under 2025 reforms, with prompt feedback handling now central to safer, consumer-centred aged care.

By Christine Davis Specialist Consultant and Bart Thomas Principal – Automation • 4 min read • Last month
NASCAR uses AI to speed race analysis & fan feedback
Data Analytics

NASCAR uses AI to speed race analysis & fan feedback

Race analysis that once took hours can now be done in minutes, giving NASCAR quicker insight into fan views and on-track competition.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Tenzo appoints Jane O'Riordan as Chair of the Board
Software-as-a-Service

Tenzo appoints Jane O'Riordan as Chair of the Board

With margins under pressure across hospitality, the data platform has added Jane O'Riordan to guide strategy as it targets UK and overseas growth.

By Sofiah Nichole Salivio • 4 min read • Last month
Sprinklr adds AI copilots & controls in Spring '26 update
Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.

By Sean Mitchell • 4 min read • Last month
iD Mobile app tops 2 million users as self-service grows
Digital Transformation

iD Mobile app tops 2 million users as self-service grows

iD Mobile's self-service app has surged past two million registered users as more of its 2.5 million subscribers switch to digital support.

By Kaleah Salmon • 3 min read • Tue, 24th Mar 2026