Customer Feedback stories
![Story image](../../../../../uploads/story/2024/09/06/preview_techday_7a6d2f41a078cfbaf0d2.webp)
Nuix unveils Cognitive AI for Discover platform enhancements
3 days ago
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cx
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ai
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nuix
Nuix has launched Cognitive AI to boost its Discover platform's efficiency in document review, promising enhanced speed, accuracy, and cost savings.
![Story image](../../../../../uploads/story/2024/08/23/preview_techday_79175fe8db3e5b81c961.webp)
Enzoic boosts Active Directory security with new features
Last month
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cx
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martech
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advanced persistent threat protection
Enzoic's updated Active Directory tool bolsters password security and eases IT workloads with continuous monitoring, detailed insights, and enhanced permissions.
![Story image](../../../../../uploads/story/2024/08/16/preview_techday_c4f90b80113863df43a9.webp)
LogicMonitor named Visionary in Gartner Magic Quadrant 2024
Last month
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cx
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martech
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gartner
LogicMonitor has been named a Visionary in the 2024 Gartner Magic Quadrant for Observability Platforms, highlighting its strides in innovation and hybrid observability solutions.
![Story image](../../../../../uploads/story/2024/08/15/preview_techday_92692e545f0920abcae2.webp)
Dynatrace named leader in 2024 Gartner Magic Quadrant
Last month
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martech
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cx
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apm
Dynatrace has been named a Leader in Gartner's 2024 Magic Quadrant for Observability Platforms, ranking highest for both Vision and Execution among 17 vendors.
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CI&T honoured in 2024 Gartner Peer Insights for software services
Last month
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digital transformation
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cx
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martech
CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.
![Story image](../../../../../uploads/story/2024/08/05/preview_techday_9c51a789f53dcbc09900.webp)
Report reveals extensive use of AI in product research
Last month
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martech
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cx
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ai
A joint report by Survicate and Amplitude shows 65.2% of product professionals using AI in research, despite 39.7% concerned over data quality.
![Story image](../../../../../uploads/story/2024/08/02/preview_techday_49775453d0e175451969.webp)
Radware unveils EPIC-AI: A move to boost cybersecurity
Last month
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firewalls
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network security
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cx
Radware has unveiled EPIC-AI, a pioneering AI-driven security system, enhancing real-time threat detection, mitigation, and automated protection.
![Story image](../../../../../uploads/story/2024/06/27/preview_techday_dd62990b2486edb0234c.webp)
InMoment integrates generative AI for better customer insights
Thu, 27th Jun 2024
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uc
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devops
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cx
InMoment integrates generative AI into its Conversational Intelligence, enhancing customer experience analytics by merging various feedback sources like contact centres, surveys, and social media.
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Medallia named strong performer in Forrester Wave report
Tue, 25th Jun 2024
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martech
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cx
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ai
Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.
![Story image](../../../../../uploads/story/2024/06/25/preview_techday_bc893bffce5f4298e2e3.webp)
Kentico celebrates 20 years of innovation & digital growth
Tue, 25th Jun 2024
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digital transformation
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cx
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martech
Kentico marks its 20th anniversary, celebrating two decades of innovation from a bachelor thesis to a global expert in digital experience platforms.
![Story image](../../../../../uploads/story/2024/06/19/preview_techday_c95364eac71178921f30.webp)
Alchemer launches AI-driven tool for real-time CX feedback analysis
Wed, 19th Jun 2024
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cx
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data analytics
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martech
Alchemer has launched Alchemer Pulse, an AI-powered tool for rapid analysis of customer feedback, transforming unstructured data into clear, actionable insights.
![Story image](../../../../../uploads/story/2024/05/16/preview_img-JTTsW4ESRNzboXY3ka3UdXS5.webp)
Keepit earns third consecutive Customer Top Rated Award
Thu, 16th May 2024
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dr
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cx
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martech
Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.
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Qualtrics unveils AI tools to boost large-scale customer experiences
Thu, 2nd May 2024
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cx
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martech
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motorola solutions
Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.
![Story image](../../../../../uploads/story/2024/03/29/preview_JoaoSilva.webp)
Joao Silva named Pure Storage's VP for EMEA, Latin America operations
Mon, 1st Apr 2024
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storage
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cx
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martech
Joao Silva, a seasoned British tech executive, has been named Vice President of EMEA and Latin America operations for Pure Storage, set to drive growth after the firm's notable Q4 performance.
![Story image](../../../../../uploads/story/2024/03/21/preview_img-kRTM9Mr8U5OqEwLAn0TyBaTA.webp)
Keeper Security enhances UI & introduces new onboarding experience
Thu, 21st Mar 2024
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martech
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cx
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soc
Keeper Security bolsters its cybersecurity platform with enhanced user interface, launches new, user-friendly onboarding experience guided by a Quick Start Checklist.
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Zeda.io's Insights 2.0: Harnessing AI to enhance product development
Wed, 20th Mar 2024
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saas
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cx
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martech
Zeda.io revolutionises customer insights with the release of their AI-driven Insights 2.0, aimed at transforming product management by harnessing customer feedback for revenue-focused product strategies.
![Story image](../../../../../uploads/story/2024/03/11/preview_img-n0p5hqxExoYmyVNxy4wCgkwf.webp)
Sysdig lauded as Strong Performer in Gartner's CSPM Tools report
Mon, 11th Mar 2024
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cx
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martech
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cloud security
Sysdig was lauded as a 'Strong Performer' in the Gartner Peer Insights Voice of Customer for Cloud Security Posture Management Tools, earning top ratings based on customer feedback.
![Story image](../../../../../uploads/story/2024/02/14/preview_5%2Bmetrics%2Bevery%2Bsuccessful%2Bprofessional%2Bservices%2Bfirm%2Buses%2Bto%2Bremain%2Bprofitable.webp)
Five metrics every successful professional services firm uses to remain profitable
Wed, 21st Feb 2024
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cx
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devops
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martech
Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-Ji5SCeLqkveRydEyFw1mqoGC.webp)
Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
![Story image](../../../../../uploads/story/2024/02/07/preview_img-pcGG7ITgRSCrR7ZHMPsjaUGT.webp)
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Wed, 7th Feb 2024
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cx
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martech
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cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.