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2degrees posts higher revenue & returns to profit
Network Infrastructure

2degrees posts higher revenue & returns to profit

Annual revenue topped NZD $1.46 billion as integration gains and stronger demand across its divisions helped the telco swing back to profit.

By Mara Sugue • 4 min read • 5 days ago

Global Stories

Customer service stories

Backbase appoints Roland Booijen as Chief Product Officer
Software-as-a-Service

Backbase appoints Roland Booijen as Chief Product Officer

The move puts AI agents at the heart of the bank software group's strategy as it targets faster service and more automated customer operations.

By Karen Joy Bacudo • 3 min read • Today
Dataiku launches cross-platform AI agent management tool
Software-as-a-Service

Dataiku launches cross-platform AI agent management tool

It aims to close a governance gap as firms struggle to track AI agents across multiple cloud and software platforms and assess their risks.

By Mara Sugue • 4 min read • Today
Avanade appoints Ben Beath as Chief AI Officer to lead
Data Analytics

Avanade appoints Ben Beath as Chief AI Officer to lead

The appointment reflects rising pressure on services firms to turn AI from pilot projects into measurable gains for clients and their own operations.

By Sofiah Nichole Salivio • 3 min read • Today
Women in CTI report highlights varied paths into cyber
Artificial Intelligence

Women in CTI report highlights varied paths into cyber

The report says threat intelligence teams could benefit from wider hiring pools as women bring skills from fields from marketing to the military.

By Sofiah Nichole Salivio • 4 min read • Today
Journey Alerts launches Paris rail WhatsApp updates
Smart Cities

Journey Alerts launches Paris rail WhatsApp updates

More than 1.2 million daily commuters on two Paris lines can now get disruption alerts on WhatsApp, as SNCF Transilien tests new passenger messaging.

By Sofiah Nichole Salivio • 4 min read • Today
Banking's channel problem is really an accountability problem
Digital Transformation

Banking's channel problem is really an accountability problem

Customers are forced to repeat themselves as banks split branch, app and call centre teams, leaving hand-offs poorly owned and journeys broken.

By Peter Kalen • 3 min read • 3 days ago
UiPath: AI agents force rethink of junior tech roles
Digital Transformation

UiPath: AI agents force rethink of junior tech roles

Routine junior tasks could soon be handed to AI agents, forcing firms to redeploy early-career staff towards strategic work, UiPath's CEO says.

By David Shilovsky • 5 min read • 4 days ago
Abbyy names Paula Sanders Chief Customer Experience Officer
Digital Transformation

Abbyy names Paula Sanders Chief Customer Experience Officer

The restructure aims to cut handoffs between sales, support and implementation as software buyers demand clearer ownership after purchase.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago
TechnologyOne launches AI agent for university students
EduTech

TechnologyOne launches AI agent for university students

University support could become easier as TechnologyOne rolls out a conversational AI agent linking students to enrolment, resources and tasks.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Salesforce expands Live Nation support & Missionforce
Software-as-a-Service

Salesforce expands Live Nation support & Missionforce

Fans will get round-the-clock venue help as the software firm deepens its public sector AI push, with defence revenue up 80% year on year.

By Mara Sugue • 5 min read • 5 days ago

Stories from Other Regions

Customer service stories

Fareteam targets Great Britain agents after UK growth
Digital Transformation

Fareteam targets Great Britain agents after UK growth

British travel agents are driving growth, with UK sales already 27% ahead of last year as long-haul and group bookings climb.

By Mara Sugue • 4 min read • Yesterday
Ai+ to expand India service network past 1,000 centres
Customer Experience

Ai+ to expand India service network past 1,000 centres

Customer support will become a bigger selling point as the brand adds more than 200 Indian service sites and launches a new assistance app.

By Mara Sugue • 3 min read • Yesterday
Why AI's real cost is bigger than the invoice
Software-as-a-Service

Why AI's real cost is bigger than the invoice

Unexpected charges from AI are spreading beyond licences, with fragmented usage, token billing and shadow deployments making budgets hard to forecast.

By Connor Linehan • 4 min read • 2 days ago
Zendesk names Rachita Sundar as Chief Financial Officer
Software-as-a-Service

Zendesk names Rachita Sundar as Chief Financial Officer

Greater scrutiny over AI spending will fall on Zendesk's finance team as Rachita Sundar takes over as Chief Financial Officer.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
GENERAL Australia names 2026 partner awards winners
Customer Experience

GENERAL Australia names 2026 partner awards winners

Ambience Air Airconditioning emerged as the top winner as the rebranded air-conditioning group used its first annual awards to reward sales and service.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
NatWest tests AI spending insights & fraud support
Data Protection

NatWest tests AI spending insights & fraud support

Customers will be able to query spending patterns in natural language as the bank expands in-house AI after launching fraud triage support.

By Karen Joy Bacudo • 4 min read • 5 days ago