Customer service stories
Scotiabank launches Scotia Intelligence for bank-wide AI
Yesterday
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digital transformation
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fintech
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cx
Scotiabank puts AI under one roof as new enterprise platform rolls out for staff, with commercial email routing and client tools already delivering gains.
Tollring unveils AI tools for customer conversation analysis
Yesterday
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uc
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devops
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data analytics
Tollring launches AI features to let managers query call recordings in plain English and automate quality checks with over 90% accuracy.
8x8 launches AI Studio for customer experience agents
Yesterday
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saas
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uc
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data protection
8x8 unveils AI Studio to let customer experience teams build agents with natural language, aiming to cut integration delays and costs.
StorMagic posts 36% growth as VMware rivals gain ground
Yesterday
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virtualisation
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hyperscale
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converged infrastructure
StorMagic says customers fleeing VMware and rising hardware costs helped drive 36% annual recurring revenue growth as it expands partners.
akto named Boomi Platinum Partner in AI readiness push
Yesterday
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data analytics
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digital transformation
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partner programmes
akto wins Boomi Platinum Partner status as enterprises in Australia and New Zealand seek stronger integration, governance and data foundations for AI.
Peacock Bros RFID cuts box retrieval to one worker
Yesterday
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data protection
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document management
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digital transformation
Peacock Bros' RFID rollout lets a global records company find tagged boxes with one worker, replacing forklift searches across Australia and New Zealand.
Infobip launches AgentOS platform, targets agentic AI shift
2 days ago
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uc
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digital transformation
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mfa
Infobip marks 20 years with AgentOS launch as it pushes into agentic AI, aiming to unify customer data and let AI agents act across channels.
Qlik partners ServiceNow to embed analytics in workflows
2 days ago
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data analytics
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data fabric
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rpa
Qlik and ServiceNow team up to pipe governed analytics and metadata into workflows, aiming to sharpen AI agents' decisions across enterprise systems.
Westpac NZ launches Microsoft AI contact centre platform
3 days ago
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network infrastructure
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digital transformation
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hyperscale
Westpac NZ rolls out Microsoft Dynamics 365 Contact Centre with AI support, aiming to speed up calls and cut waits across New Zealand branches.
Kiwis turn to travel agents amid Middle East disruption
Last week
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risk & compliance
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customer service
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airlines
Kiwis lean on travel agents as Middle East tensions drive reroutes, cancellations and surging demand for expert advice.
8x8 wins Gold for Engage at New York design awards
Last week
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saas
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uc
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digital transformation
8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.
Synthflow appoints Matt Alexander as Channel Chief
Last week
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saas
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uc
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digital transformation
Synthflow names Matt Alexander Vice President of Channel and Alliances to deepen partner ties and drive international AI growth.
Minor Hotels unveils global AI platform with Google
Last week
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uc
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data protection
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data analytics
Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.
Oracle launches agentic apps across Fusion Cloud suite
Last week
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crm
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manufacturing
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digital transformation
Oracle unveils 25 AI-powered apps across finance, HR and customer service, as it pushes agentic software deeper into core business workflows.
Twilio survey finds conversational AI adoption gap widens
Last week
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uc
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data protection
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digital transformation
Twilio survey shows conversational AI is moving from pilots to live use, with current adopters reporting stronger governance confidence and clearer business gains.
MYOB & Microsoft strike AI deal for small businesses
Last week
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data analytics
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digital transformation
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financial systems
MYOB and Microsoft strike five-year AI pact to bring cash-flow forecasts, compliance prompts and staff copilots to SMEs.
Genesis Energy completes four-month systems overhaul
Last week
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devops
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data analytics
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digital transformation
Genesis Energy and Adaptiv deliver four-month overhaul of billing, service and finance systems, cutting complexity for 500,000 New Zealand customers.
Celerity acquires Ranger4 in automation & AI push
Last week
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data protection
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hybrid cloud
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data analytics
Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.
Infobip embeds AI across operations at DevDays 2026
Last week
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uc
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digital transformation
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cx
Infobip uses DevDays 2026 to push AI into workflows, training and product design as it marks 20 years and expands its global cloud platform.
Orange Business adds deepfake detection to services
This month
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uc
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cx
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phishing
Orange Business to weave Reality Defender's deepfake checks into enterprise communications for 7,000 customers amid rising fraud fears.