Customer service stories - Page 21
Tecala brings on new Melbourne executive to support growth
Thu, 26th May 2016
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martech
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customer service
Ryan Clements strengthens Tecala's Melbourne force, bolstering their surge in cloud and ICT services amidst expansion.
Poor customer service costing Aussie businesses $11 billion a year
Wed, 25th May 2016
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uc
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cx
Aussie firms lose £11bn annually from shoddy service, with customer patience on the brink, NewVoiceMedia research reveals.
A happy customer: Conbrio solving problems with top-notch customer service
Mon, 23rd May 2016
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uc
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martech
Kiwi tech company Conbrio, known for stellar customer service, has streamlined operations for Telnet, a leading NZ contact centre since 1996.
Local Melbourne business boosts customer service with online portal
Wed, 18th May 2016
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martech
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customer service
Australian businesses are realising the power of personalised customer service via online portals that can be accessed on any device.
Gartner recognises Zendesk for innovative CRM solutions
Mon, 9th May 2016
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crm
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data analytics
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martech
Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.
Kiwi developer takes Artificial Intelligence to new heights
Fri, 22nd Apr 2016
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martech
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ai
Touchpoint Group’s Ipiphany AI program pioneers simultaneous text, speech and machine learning to help customers better understand customer behaviour.
Fusion5: New Zealand’s new leading CRM partner?
Wed, 6th Apr 2016
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crm
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martech
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partner programmes
Fusion5, recently crowned Customer Relationship Management Partner of the Year by Microsoft New Zealand, solidifies its position as a top CRM contender.
Aussie companies failing when it comes to email marketing
Wed, 6th Apr 2016
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crm
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martech
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email
Australian companies are not utilizing email marketing to its full potential, according to research by Teradata.
REFFIND launchs new unified HR platform
Tue, 5th Apr 2016
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cx
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martech
REFFIND launches unified HR platform to improve employee experience & engagement. Simplifies pricing structure.
Unified Brand to bring digital signage content to a larger market
Fri, 1st Apr 2016
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crm
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digital signage
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ecm
Unified Brand expands digital signage market through partnership with Rise Vision. More applications to be released. #digitalcontent #partnership.
Promapp secures Geraldton WA contract
Thu, 31st Mar 2016
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partner programmes
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customer service
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promapp
Cloud-based software firm Promapp has secured a contract to provide the Geraldton council in Western Australia with its cloud services.
Have you heard? Customer experience is where it's at
Tue, 22nd Mar 2016
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crm
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cx
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martech
Companies must champion customer experience to prevail, says Qualtrics MD Bill McMurray, outlining a vital six-step strategy for success.
Zendesk rolls out Basic Voice, a phone support service for any business
Thu, 17th Mar 2016
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martech
Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.
Superior customer service aim of the game with new Verizon solution
Fri, 11th Mar 2016
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cx
Verizon introduces Unified Customer Experience Solution to enable businesses to connect with customers via web chat & social media.
Skinny and 2Degrees NZ's top mobile service providers
Mon, 7th Mar 2016
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uc
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crm
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martech
Skinny and 2Degrees have been named New Zealand's top mobile service providers, maintaining high consumer satisfaction in prepay and plan categories.
ACC gears up to launch business transformation programme
Mon, 7th Mar 2016
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crm
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digital transformation
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martech
The transformation programme follows feedback from 5,500 NZers and ACC staff who wanted to see ACC be more responsive and transparent.
New ANZ channel head for Unit4
Mon, 29th Feb 2016
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edutech
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customer service
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nz
Chris Tithof spearheads Unit4's push in ANZ, targeting 'people-centric' sectors as they aim for a bold 100% growth.
Genesys omnichannel solution delivers big ROI, study shows
Mon, 22nd Feb 2016
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crm
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uc
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martech
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Turns out it doesn't take much for your customers to go elsewhere
Thu, 18th Feb 2016
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crm
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martech
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digital engagement
Nearly half of customers will switch to a competitor within a day of receiving poor customer service, according to new research.
Sonus scrambles to recover from rocky start to 2015
Wed, 17th Feb 2016
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crm
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fintech
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martech
Sonus Networks bounced back in the second half of 2015 after a rocky start to the year, but still earned less revenue overall when compared to 2014.